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Media & Publishing

Pictory.ai

63 reviews

4.663 reviews
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About Pictory.ai

Data updated
Website
pictory.ai
Category
Media & Publishing
Location
United States · BOTHELL
Status
Unclaimed
Last 12 months
63 reviews
Replies to negative
80% (4/5)
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Is Pictory.ai legit?

Pictory.ai (pictory.ai) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 80% of negative reviews. Last updated 2026-08-10.

What people say

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Tai Nguyen · 1 review · Experienced 2026-06-18 ·

Terrible experience with billing

Terrible experience with billing. Others are having the same experience. Renewal started again and I asked for refund as not using it. Billing was within a few hours. This happened twice as I meant to cancel the first time. So 3 years of subscription for nothing as I forgot to cancel the 2nd time as well. This company does not care about it's customers and the product is way overpriced for the clunky attempts it makes.

Reply from Pictory.ai2026-06-18

Hello Tai, Lis here. Thank you for sharing your feedback. We're sorry to hear about your experience. We have reviewed your case and have just contacted you directly with a solution. Please check your inbox for our latest message. We genuinely value customer feedback and always aim to make things right when issues arise. If our recent resolution has changed your perspective, we would be grateful if you would consider updating your review to reflect your latest experience with our team. If you have any questions or need further assistance, simply reply to our message and we'll be happy to help. Lis

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Zouhair Lahia · 2 reviews · Experienced 2026-06-17 ·

Very good support from Picroty support…

Very good support from Picroty support team. alos they keep improving their AI. Thanks

Reply from Pictory.ai2026-06-19

Hello! Lis here. Thank you so much for your kind words. Feedback like yours motivates us to keep building and improving the platform for creators like you. Thanks for being part of the Pictory community! If you'd like to connect with other creators, share tips, and see what others are building with Pictory, we'd love to have you join our Reddit community: https://www.reddit.com/r/Pictory_Community/ Thanks again for your support! Lis

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Rick · 2 reviews · Experienced 2026-06-15 ·

Not being a Techie Wizard

Not being a Techie Wizard and new to Pictory, it didn't take me long to need help. Not that the process is complicated, but my 80-year old brain isn't what it used to be. My request for help was replied to almost immediately and Silky made the process of resolution silky smooth (forgive the pun.) Very happy with the resultant video using the URL to Video, cloned my own voice and other aspects. Pictory and team definitely have earnt the 5-Stars. With gratitude, Rick

Reply from Pictory.ai2026-06-17

Hello Rick, Thank you so much for taking the time to share your experience! It's wonderful to know that you're enjoying features like URL to Video and voice cloning, and that you're happy with the video you created. We're also excited to see creators like you in our community. If you'd like to connect with other Pictory users, share ideas, and learn new tips, we'd love to invite you to join our Reddit community: https://www.reddit.com/r/Pictory_Community/ Thank you again for your support and encouragement. We truly appreciate it. Lis

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Master production · 1 review · Verified · Experienced 2026-06-16 ·

It's good nice work and video is too…

It's good nice work and video is too good love you pictory

Reply from Pictory.ai2026-06-17

Hello! Thank you so much for your kind words and support! We're glad to hear that you're enjoying Pictory and that you're happy with the videos you're creating. Feedback like yours motivates our team to keep improving and building tools that help creators bring their ideas to life. If you'd like to connect with other creators, share your experiences, and discover new tips, we'd love to welcome you to our Reddit community: https://www.reddit.com/r/Pictory_Community/ Thank you again for being part of the Pictory family! Lis

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Jasmine Williams · 2 reviews · Experienced 2026-06-12 ·

The representative was thourough and…

The representative was thourough and precise, she solved all of my problems and gave the issues the time and attention resolving the problems deserved.

Reply from Pictory.ai2026-06-15

Hello! Lis here. Thank you so much for your kind words. We're delighted to hear that our representative was able to thoroughly address your concerns and provide the time and attention needed to resolve your issues. If you're creating content with Pictory, we'd also love to invite you to join our creators community on Reddit: https://www.reddit.com/r/Pictory_Community/ Thank you for being part of the Pictory community! Lis

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Vinay Singh · 1 review · Experienced 2026-06-10 ·

A Creators Life Made Easier

I have been with Pictory for over 3 years now and find the platform very user friendly. I feel I am evolving with the platform as many changes have come about since I joined. The support staff are worth their weight in gold - special mention goes to Silky, Nisha, Mohammed and that insomniac Pickford ! Keep it up guys...we are in it for the long haul.

Reply from Pictory.ai2026-06-11

Hello Vinay! Thank you so much for your kind words and for being part of the Pictory journey for over 3 years. It's wonderful to hear that you've been able to grow alongside the platform and that our updates have helped make your creator experience even better. Your recognition means a lot to the team. We'll be sure to share your shoutout with Silky, Nisha, Mohammed, and Pickford. Feedback like yours keeps us motivated to continue improving and supporting creators like you. Since you're such a valued member of the Pictory community, we'd also love to invite you to join our creators' Reddit community, where fellow creators share tips, ideas, and success stories: https://www.reddit.com/r/Pictory_Community/ Thank you again for your trust and support. We're excited to be part of your journey for many more years to come! Lis

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Vinoli Fernando · 1 review · Experienced 2026-06-10 ·

Fantastic customer support

Fantastic customer support. The Silky took the time to understand an issue I was having with a video file, organised a call, and got her team to fix the problem within a few days. Very responsive and helpful throughout the process.

Reply from Pictory.ai2026-06-10

Hello! Lis here. Thank you so much for sharing your experience. We're delighted to hear that Silky was able to help resolve the issue with your video file. We truly appreciate your kind words about the responsiveness and support you received. Feedback like yours means a lot to our team and motivates us to keep delivering the best possible experience. Since you've had such a positive experience, we'd love to invite you to join our creators community on Reddit, where you can connect with other Pictory users, share ideas, and learn new tips: https://www.reddit.com/r/Pictory_Community/ Thank you again for your support! Lis

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Trusted User · 1 review · Verified · Experienced 2026-06-07 ·

Pictory is improving

Pictory has been improving. I look forward to the next level to help scale up my content marketing

Reply from Pictory.ai2026-06-08

Hello! Lis here. Thank you for your review and for being part of Pictory's journey! It's wonderful to hear that you've noticed the improvements we've been making. We're excited that you're looking forward to the next level of features to help scale your content marketing efforts. Our team is continuously working on enhancements designed to help creators and businesses produce content more efficiently and effectively. Since you're enjoying the platform and following its progress, we'd love to invite you to join our creator community on Reddit, where users share tips, ideas, and feedback: https://www.reddit.com/r/Pictory_Community/ Thanks again for your support and encouragement! Lis

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FDW · 2 reviews · Verified · Experienced 2026-06-06 ·

Amazing tool for content creators

Amazing tool for content creators, great features, a huge library of royalty-free stock videos and images.

Reply from Pictory.ai2026-06-08

Hello! Lis here. Thank you for the fantastic review! We're delighted to hear that you're enjoying Pictory and finding value in the features, as well as our extensive library of royalty-free stock videos and images. It's great to know that Pictory is helping support your content creation workflow. Feedback like yours motivates our team to keep improving the platform and adding even more tools for creators. Since you're having a great experience, we'd love to invite you to join our creator community on Reddit, where you can connect with other Pictory users, share ideas, and learn new tips: https://www.reddit.com/r/Pictory_Community/ Thanks again for your support! Lis

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Philip De Kock · 1 review · Experienced 2026-06-04 ·

Yes they are friendly and stay with you…

Yes they are friendly and stay with you all the way!

Reply from Pictory.ai2026-06-05

Hello! Lis here. Thank you so much for your kind words! We're delighted to hear that you had a great experience with our team. Fast responses, clear communication, and efficient support are exactly what we aim for. We truly appreciate you taking the time to share your feedback. If you're creating videos with Pictory, we'd also love to invite you to join our creator community on Reddit, where you can connect with other creators, share tips, and get inspired: https://www.reddit.com/r/Pictory_Community/ Thanks again for your support!

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Adam · 1 review · Experienced 2026-06-05 ·

Very helpful when I needed to cancel an…

Very helpful when I needed to cancel an auto subscription renewal after the renewal date. Cancelled subscription immediately, with no charges. Much appreciated.

Reply from Pictory.ai2026-06-05

Hello! Lis here. Thank you for taking the time to share your experience. We're glad we could help resolve your subscription renewal request quickly and make the cancellation process smooth for you. It's great to hear that the issue was handled promptly and to your satisfaction. We truly appreciate your kind feedback and your support. Thank you again for choosing Pictory! Lis

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William Lee · 1 review · Experienced 2026-06-05 ·

Legendary!

Fast response, clear communication and efficient resolution to my issue.

Reply from Pictory.ai2026-06-05

Hello! Lis here. Thank you for the fantastic feedback! We're delighted to hear that your issue was resolved quickly and that you found our communication clear and helpful. Providing fast, efficient support is always our goal, so it's wonderful to know we delivered that experience for you. If you're creating content with Pictory, we'd also love to invite you to join our creator community on Reddit: https://www.reddit.com/r/Pictory_Community/ Thank you again for your support! Lis

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mike hauman · 1 review · Experienced 2026-06-04 ·

I have a professional annual…

I have a professional annual subscription. As a gift, a family member also purchased a subscription for me. Yash at Pictory was kind enough to consider my situation and refund the redundant subscription in full. I love and use the platform; that refund is just one more reason to continue supporting a useful product! Dr. Mike @ Aslan Health, LLC

Reply from Pictory.ai2026-06-04

Hello Dr. Mike, Thank you for your kind review! We're so glad Yash was able to help resolve the duplicate subscription for you. Your support means a lot to us, and we're delighted to hear you're enjoying Pictory. Thanks for being part of our community! You might also enjoy connecting with fellow creators in our Reddit community: https://www.reddit.com/r/Pictory_Community/ Lis

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tracywellivergmail.com · 2 reviews · Experienced 2025-06-02 ·

My first AI tool

I first heard about Pictory.AI at an HR seminar last year and wasn’t sure what to expect since I’d never used an AI platform before. Honestly, I was a little hesitant to even try it. But once I did, I was surprised at how easy it was to use—and I ended up subscribing almost right away. Since then, I’ve created several videos for client interactions and plan to keep making more. The subscription is affordable, the customer service has been great, and it’s helped me pick up new skills along the way. Turns out you really can teach an old dog new tricks.

Reply from Pictory.ai2026-06-03

Hello! Thank you so much for sharing your experience with Pictory AI. We love hearing stories like yours, especially from someone who was trying AI for the first time. It's great to know that what started with some hesitation turned into a tool you now use for client interactions and skill-building. We're delighted that you've found the platform easy to use, affordable, and valuable for your work. It's also wonderful to hear that our customer support team has made a positive impact along the way. Since you're creating videos and continuing to explore new possibilities with Pictory, we'd love to invite you to join our creator community on Reddit: https://www.reddit.com/r/Pictory_Community/. It's a great place to connect with other creators, share ideas, and discover new tips and workflows. Thank you again for your support and for being part of the Pictory journey! Lis

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Niurka Calero · 1 review · Verified · Experienced 2026-05-31 ·

Easy to used

Easy to use.

Reply from Pictory.ai2026-06-01

Thank you for your review! We're glad to hear you found Pictory easy to use. Our goal is to make video creation as simple and efficient as possible, and it's great to know we're delivering that experience for you. We appreciate your support and thank you for choosing Pictory!

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Richie · 1 review · Experienced 2026-06-01 ·

Pictory is a really good marketing…

Pictory is a really good marketing tool/product. The customer service and support is first class, Highly recommend

Reply from Pictory.ai2026-06-02

Hello! Lis here. Thank you so much for your kind words and recommendation. We're delighted to hear that Pictory has been a valuable marketing tool for you and that our customer support team has made a positive impression. Providing both a powerful platform and excellent support is something we work hard on every day, so feedback like yours means a lot to us. Thanks again for being part of the Pictory community. If you'd like to connect with other creators and share ideas, we'd love to have you join our Reddit community: https://www.reddit.com/r/Pictory_Community/ Lis

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Mr. Brol · 12 reviews · Experienced 2026-05-29 ·

AI image to video doesn't work

AI image to video doesn't work, it doesn't even have a prompt to write in. It directs me right to a video editor tool, not something what I asked for. I did had a trail, but I couldn't do anything with it. Just a big no to me

Reply from Pictory.ai2026-06-01

Hi, Thank you for sharing your experience, and I'm sorry the image-to-video workflow was confusing. Our team has reached out to learn more about what you were trying to create and to help guide you through the correct workflow. We'd appreciate the opportunity to better understand your use case and make sure you're getting the experience you were looking for. Please check your email when you have a chance, and we'll be happy to assist. Thank you for giving Pictory a try. Lis

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Tony Barrett · 1 review · Experienced 2026-05-25 ·

An Important Part of Building Living Waters Media

As the creator of Living Waters Media, I use Pictory regularly as part of my Catholic long-form and short-form video production workflow, and it has become an important tool in helping me create content consistently and efficiently. What I appreciate most is the speed and simplicity of the platform. It allows me to turn scripts into polished video structures quickly while still giving enough creative flexibility to maintain a cinematic and emotionally engaging style. Pictory has helped me scale production across YouTube Shorts, long-form YouTube videos, and other social media content without sacrificing quality or visual consistency. I’ve also found the support team responsive, professional, and genuinely helpful whenever issues arose. Building Living Waters Media would have been significantly more difficult without tools like Pictory, and I’m grateful for the work their team continues to do.

Reply from Pictory.ai2026-05-26

Thank you so much for sharing your experience with Pictory and Living Waters Media. We’re very happy to hear that the platform has helped you create consistent, high-quality content across your videos and social channels. It also means a lot to hear your kind words about our support team. We truly appreciate your support and are grateful to be part of your creative journey. Since you’re an active creator, we’d also love to invite you to join our Reddit community where creators share tips, ideas, and inspiration: https://www.reddit.com/r/Pictory_Community/ Lis

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Barry Sweeney · 2 reviews · Experienced 2026-05-26 ·

Good product and service

Reply from Pictory.ai2026-05-27

Hello! Lis here. Thank you for your kind words and for taking the time to share your experience with Pictory. We’re so happy to hear you’re enjoying both the product and the service. Your support means a lot to our team. If you’d like, feel free to join our creators community as well: https://www.reddit.com/r/Pictory_Community/ Lis

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A. R. · 1 review · Experienced 2026-05-23 ·

Fake AI, Real Scam

Subscribed to the API plan for a documentary-style YouTube channel. After one storyboard preview it was obvious — there is nothing AI about this company. They slap the "AI" label on what is a basic keyword-to-stock-footage matching engine to trick customers into thinking they're getting something advanced. The "AI that finds the right visuals" pulled drone shots of modern refineries for a Gilded Age history topic. The stock library is bottom-tier generic slop you'd find on any free stock site. The entire product is the "AI" moniker and a subscription paywall. Requested a refund 2.5 hours after purchase with one preview generated and zero final renders. The staff are actively perpetrating the scam — sent two back-to-back emails denying my refund, one citing "Annual Plan" policy and the next citing "Monthly Plan" policy. They don't even know what they're selling, they just know they're not giving your money back. The no-refund policy exists because they know nobody would keep this after seeing the output. Disputed with Amex. Don't waste your money on this "AI" scam.

Reply from Pictory.ai2026-05-26

Hi A.R, Thank you for taking the time to share your feedback. Pictory’s AI is designed to help accelerate video creation workflows, but we also recognize that some niche topics, especially historical and period-specific content, may require more curated media selections or custom assets for the best results. We appreciate you providing the preview example and additional context. Our team has connected internally regarding your case and will continue the conversation directly by email to review your request further. Thank you again for the honest feedback. Lis