Piercingmania (piercingmania.co.uk) has a 3.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 26% give 1 star; The business has not yet replied to negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-10.
I bought something and received the wrong product. This was not an error. It was because they didn't have the product I had ordered and paid for. If you don't have the product, you should not be taking money from customers. They then ignore your emails. Very unprofessional.
My order was dispatched with standard shipping and it never arrived so has been classed as ‘lost in transit’. I contacted them when it had been 1.5 week since my online order. They told me I had to wait another 4 days to see if it arrived. I confirmed that my order didn’t arrive and wanted to have my order re-shipped on express delivery which they said wasn’t possible. I then asked for my order to be reshipped again and be compensated under a goodwill gesture. They declined and just sent me a refund. So nearly a whole month from original order date, no item and just left feeling disappointed with the lack of empathy from the customer service team.
I ordered 3 piercings and I’m not happy with any of them. 1 flower navel piercing kept getting stuck in my sweater, and the other navel piercing and anti-tragus just look and feel cheap - even though prices aren’t cheap. I also submitted reviews twice before that simply weren’t posted, so their “near 5-star rating” isn’t truthful. I don’t recommend buying from this website.
I had a problem with the catch on a pair of earrings I bought my daughter for Christmas. I sent an email, got a response within 2 hours and a new pair were dispatched to me on that same day. Excellent customer service! I've also bought nose rings and other earrings from Piercing Mania and i've always been happy with my purchases. Would highly recommend 👌
NEVER recieved my item, would never buy again from this brand.
Unfortunately due to Royal mail couriers my parcel was lost, however Sanne from piercingmania was super quick in rectifying the issue, company and the staff are phenomenal 10/10 stars would highly reccomend
Purchased a eyebrow piercing jewelry abut ago..had it tested and suppose to be 14ct white gold but turns out it isn't??? Why i paid nearly 100 for something different quite clearly not gold at all
I've shopped here 3 times now. The choice is great, it is easy to place an order and delivery is prompt, with updates along the way. I'm so happy with all of my purchases.
Ordered from Piercing Mania so many times, always received quickly, easy to deal with, prices very reasonable, recently had an issue with the ball on my barbell piercing cracking, contacted them and a replacement was sent same day, really can't fault them, thank you :)
I ordered 2 belly bars, one of them being a cute dangly one and the other being just a normal titanium bar. The dangly one broke after just 2 days of use, and when i went to replace it with the normal one, both balls were extremely loose and the size did not match the description at all. I have now wasted about £30 on them, and they are awful quality.
Ordered a dermal top and when it arrived the jewelery style didn't sit vertically as it is meant to and not the way it is shown on the product photos. I contacted them straight away and said I wanted to return it or swap for an alternative. They said it was my fault because of the type of dermal anchor I have. I pointed out that it didn't say on the product description that it was only compatible with certain types (still unclear what the types of anchors are as it's not like I can take it out to check) I've had lots of dermal tops over the years and never had any issues. Woulve been happy with a replacement or return but they wanted me to pay for the return as well and wouldn't resolve the issue at all. Overall It was just a poor experience and I found them unhelpful and rude. Feels like just another company trying to pass on costs to the customers 👎 I won't order from them again and will put my money into small businesses in future.
Cheap quality, and piercing won’t open easily and you can’t screw it back. The size doesn’t much the description not mention it arrived in cheap plastic bag. Tried to ask for return but they don’t accept until you send it on your own cost. Very cheap company with poor customer service. Won’t recommend buying from them.
All the employees have been so helpful! I’m really grateful to everyone that has helped me with the issue I was having. Especially Sanne!
There was a problem with my order but Sanne sorted it for me. Great customer service!
I’ve bought many piercings from piercing mania and they’ve always been amazing quality, and as someone who reacts to certain metals i’ve never reacted to one of theirs! I also really love those yummy sweets they put with their orders 😍! I bought a few tongue bars less than a month ago and unfortunately the actual logo came out of the socket! I emailed piercing mania about it and within 24/48hrs they had already sent me a replacement!! They put so much thought and effort into their customer service it’s unreal!! Probably one of the only companies who cares about their customers!! You’ll definitely be seeing more orders from me in the future!! ☺️x
Really friendly and prompt customer service. Sanne, was a pleasure to deal with.
Sanne from customer service was extremely helpful, answered really quickly and sorted within a couple of days. Thank you for all the help!
Terrible service. I ordered a 4mm guage ring and received a 3.2mm. When I complained they asked me to send a picture of how I measured it (apparently didn't beleive me), which is sent; a picture of the ring held in a guage-measure showing the size received. I have yet to hear back from them - they're ignoring my emails and I have not had a replacement or refund, so I'm going to have to go to my bank to have the charge returned. Terrible service, terrible company. Don't order from them - I never will again.
I got a couple of nose studs from Piercingmania. The order came super quick like, way faster than I expected. They were packed nicely, nothing fancy but got the job done. The studs are really comfy, no irritation at all, and they actually stay in... I'm happy with them and I’ll probably grab a few more soon just to be safe.
What fantastic service! I ordered a pair of studs for my daughter that were lost in the post. I emailed & spoke with Sanne who was so helpful & had another pair posted out to us. They arrived today & they are lovely. I couldn’t reccomended Piercing Mania enough. Hopefully these titanium studs don’t irritate my daughter like so many others, so I can order more. Thanks Sanne 😊
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