Pipe Works Services, Inc. (pipeworksservices.com) has a 4.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is good. 82% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 44% of negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Daniel Walsh · 1 review ·
★★★★★
Run..
Run... Brand new system installed... Not working after 3 months..... Company does not stand behind work. Very sad.
Reply from Pipe Works Services, Inc.2022-08-26
Hello Daniel, we are sorry to hear you are unhappy, but when we went out to check the AC system, your filter was completely covered in dust. You are responsible for the upkeep of the system, we do provide maintenance services as well, if you would like to have us provide that for you, those services are always offered. We stand by our installation and hope that you will call us or another company to provide maintenance to your system.
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Paloma Nie Frazier · 20 reviews ·
★★★★★
Best experience
Best experience! nice workers. Great experience, realiable and professional.
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Shayne · 15 reviews ·
★★★★★
Good job!
Awesome experience! Fast and reliable workers!
Reply from Pipe Works Services, Inc.2020-06-26
Thank you for the review, Shayne! We are so pleased that you had an awesome experience through our quick and reliable workers! We are open 24/7 for anything else you need!
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Terry White · 1 review ·
★★★★★
Pipe Works has poor customer service
A week ago, Pipe Works called to schedule a service technician to come to our house today to replace a defective part on our Rheem water heater. We rearranged our schedule to accommodate that visit. Then yesterday, Pipe Works called to cancel their scheduled visit due to a high volume of other service calls. They said we would need to call Rheem to arrange a different Plumbing company to repair our water heater. Rheem was very responsive and arranged to have Admiral Plumbing come to our house tomorrow to install the replacement part.
Reply from Pipe Works Services, Inc.2020-06-01
Thank you for taking the time to leave us a review, Terry. We apologize that we disappointed you this time around. During these difficult times we do have a limited workforce which at times causes us to have to reschedule appointments. We are happy to hear you had this taken care of though!
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Erez A · 1 review ·
★★★★★
milking customers for $$$
During the expensive installation of the water softener, team mentioned that all pipes in and out of it will be replaced. in order to save money / time, the team decided not to replace existing regeneration pipe. the pipe was doing well before and the team did not indicate to me that this will not be replaced. a week after when first regeneration happened, the pipe broke at the connection and flood my basement. team come and reconnect it. 2 weeks after, pipe broke again and flood the basement even more to a level that I need to use insurance to pay the $6000 bill to dry the basement and replace the floor. the team arrived again and offer to change the pipe for $770!!!! every visit = hundreds of dollars. the manager agreed on the call to do it for $300 and next day send a person to do it just to tell me that they changed their mind and would like to charge the original price of $770 for something that should have been done on day one or I would not even agree to change the softener at all.
overall, very disappointing service level and feel that the company try to make big bucks from simple things.
Reply from Pipe Works Services, Inc.2020-05-18
Hi Erez, thank you for reaching out to us. A manager will be reaching out to you to resolve your complaint and clear up any miscommunication.
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Debbie King · 1 review ·
★★★★★
We needed our laundry drain snaked
We needed our laundry drain snaked. We contacted Pipe Works and they sent Mike over to fix the problem. He was professional and courteous. He fixed the drain in a very timely manner. The whole experience was seamless. The price was quite reasonable and the service was great. My husband and I will definitely use Pipe Works again!
Reply from Pipe Works Services, Inc.2020-02-18
Thank you for the awesome review, Deborah! We couldn't be happier that Mike hit the mark for you and took care of your drain cleaning needs in a timely manner! We look forward to working with you on any future needs you have!
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Joel Schwartzberg · 8 reviews ·
★★★★★
Zach from PipeWorks solved my problems!
Zach from PipeWorks came today to install a new kitchen faucet and do an annual clean/diagnostic of the basement boiler. In both cases, he discovered and patiently explained upgrades and replacements, which he performed expertly. He also answered all of my questions with care – including the dumb ones – and explained the charges clearly. Zach didn’t try to upsell me anything unnecessary – he did what he needed to do and didn’t do what he didn’t need to do. Finally, he’s a very nice and polite guy, which made the event comfortable and trustworthy. I’m thrilled with my upgraded faucet, which works perfectly, and glad to have the boiler in tip-top shape for the season. I happily recommend Zach and PipeWorks to be your in-home experts for fixes and recommendations.
Reply from Pipe Works Services, Inc.2020-01-22
HI Joel- Zach is a great guy and plumber. I always tell our guys when people are talking about them in reviews. They love to hear that they made a great impression. We appreciate you taking the time to let us know. Welcome to the family!
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Tim Samson · 1 review ·
★★★★★
This company is nothing but a bunch of…
This company is nothing but a bunch of grifters. Our garage drain was backing up so we contacted them to check it out. We were told It would cost $59 for them to look at it, which was fine. We were told it would be $500 to snake the drain, which I agreed to. The contractor got the snake out of the van but didn't use it because he said the drain wasn't connected to any pipe (which I find suspect, and will get a second opinion). He then told me I owed him $415.84 for getting the snake machine out of the van. He did nothing to alleviate the problem, and I was out $415.84, rather than the quoted $59. Do not use this company, go elsewhere if you don't want to get ripped off.
Reply from Pipe Works Services, Inc.2025-10-27
Hello Tim, we would never charge for a service not performed.
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MNT · 1 review ·
★★★★★
washing machine leaking causing flooding
We had a new washing machine installed by Home Depot and when we started our first load the entire full washing machine of water flooded down thru the floors to the kitchen. We called PipeWorks for an emergency visit because we thought a pipe burst. Mario from PipeWorks came and found that Home Depot did not attach the water drain pipe securely on the back of the washing machine – it had popped off the back. So $404 later Mario saved the day. He spent alot of time testing the machine at different cycles to make sure there were no more leaks. I also appreciated that he wore booties and made sure to keep things clean & neat. I would highly recommend PipeWorks & Mario for any regular or emergency plumbing project. But shame on Home Depot for their shoddy installation.
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Melanie Farris · 1 review · Verified ·
★★★★★
New gas fired boiler was installed in …
Problematic new gas fired boiler was installed in September to replace 30 year old oil boiler that needed to be replaced. Although the installation was ok, this boiler has been a problem from the start - unable to provide heat to the entire house and much slower than the old inefficient boiler that it replaced. Company made several adjustments, but there was very little improvement and I suspect the boiler is undersized for our house, although they will not admit this. (A larger boiler would have only cost me only a few hundred dollars more.) I am also not saving as much in heating bills as expected with gas as this boiler runs for hours to provide heat and I am also concerned about decreased value of my home with these kind of heating problems. Very disappointed, as this company installed a water heater a few years ago with no problems.
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Customer · 7 reviews · Verified ·
★★★★★
Technician did not install new filters …
Technician did not install new filters in either furnace unit even though I showed him the new ones available. Technician completed a plumbing inspection report even though he did not complete a plumbing inspection. As usual, technician found an issue. This time an issue over $1,200 on a 5 year old furnace that Pipe Works installed. At least he was on time and out of the house in about 30 minutes.
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Rachel S · 3 reviews · Verified ·
★★★★★
Hard working group!
We were very happy both with the speed and the quality of the work we got done.
Reply from Pipe Works Services, Inc.2017-11-04
Hello Rachel,
Thank you very much for you kind words, it is our duty to resolve the discomforts that arrive unexpectedly at your home.
Salvo · 13 reviews · Verified ·
★★★★★
Pipe Works is an excellent company
Pipe Works is an excellent company. The phone is answered, calls are returned and appointments made promptly. Jimmy is an excellent technician. He is professional, neat and polite. I recommend Pipe Works and Jimmy 100%.
Reply from Pipe Works Services, Inc.2017-11-04
Hello Salvo,
We would like to extend our sincere gratitude on behalf of Jimmy and the entire Pipe Works team. It is always gratifying to hear that the employees set fourth to represent Pipe Works Home Services go above and beyond to create trust in us to service your home.
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Donald Fay · 1 review · Verified ·
★★★★★
Home Depot did the Hot water heater …
Home Depot did the Hot water heater installation for 1000 less than pipe works estimate – not good
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Lori · 6 reviews · Verified ·
★★★★★
As usual.... Pipe Works never disappoints!
We have a service contract with PipeWorks... and have also called them several times for other emergencies. They are responsive, professional, respectful and clearly knowledgeable. We are consistently pleased (actually delighted) with their service. This time we had Jimmy do our servicing. He was all-around terrific. I am a tough customer (very particular). They have won me over and they will continue to get my business. Your high level of standards obviously requires your people to be respectful of homes they service (love the booties!), along with expertise in their respective specialty. Keep up the great work. Also, acknowledge and thank your people--- they are definitely building and sustaining your 'high service quality' brand. Lori
Reply from Pipe Works Services, Inc.2017-11-04
Hello Lori,
Thank you very much for you kind review, it is our responsibility to be knowledgeable, effective, and most importantly respectful when dealing with everyone's unique situation. As all of our technicians, Jimmy is trusted to represent the value Pipe Works Home Services stands for and as always, he fulfills his commitment. We are proud to be of service to you and your home, thank you once again for your kind words and well written review.
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Merna Most · 1 review · Verified ·
★★★★★
Pipeworks is excellent company in every way!
Pipeworks staff worked promptly and courteously with me to analyze problem with non working AC unit in Late May. After meeting with Robert sales representative and discussing proposals for best and most cost efficient way to replace and relocate air conditioning unit for apartment I signed contract. Until the work could be scheduled
and during very hot weather in June Pipeworks
Put in two temporary AC units to make sure we were cool and comfortable. During this time Robert was here almost daily to empty water from large unit and ensure both working properly. The work was completed almost entirely in one day as promised. The staff were all totally professional,Courteous , efficient and concerned about my comfort with all being done. Robert stayed on top of the installation the entire time.
I had already reccommended Pipeworks to
another resident of this condo complex and would gladly provide references to other
Prospective customers.
Reply from Pipe Works Services, Inc.2017-11-04
Hello Merna Most,
When we received the call about the discomfort in your home, it is an issue we took as serious as if it was in our very own home. We are pleased to know that Robert amplified the true meaning of what we believe in and that is that we fix uncomfortable homes. Thank you for your kind words and for taking time out of your busy day to write about the experience you had with Pipe Works Home Services.
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William Zackoff · 4 reviews ·
★★★★★
Pipeworks is the best!
Pipeworks is the best!! Mario our technician, did a great job fixing our plumbing issues. Arrived on time, got the job done quickly which is greatly appreciated since we are a non-profit food pantry, Paul runs a great shop!!
Thank you Pipeworks!
Reply from Pipe Works Services, Inc.2017-10-20
On behalf of Pipeworks Home Services, we would love to extend our highest level of gratitude for your kind words. Mario is one of our hardest working technicians and we are beyond proud to have him apart of the Pipe Works Family. It is our pleasure to be the service for your uncomfortable situations and we are glad to have technicians like Mario that stand behind our company's values.
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Debbie Robie · 2 reviews · Verified ·
★★★★★
I WOULD DEFINITELY RECOMMEND PIPE WORKS !!
LLOYD WAS SO HELPFUL AND COURTEOUS. HE WENT OVER ALL KINDS OF PAYMENT PLANS. RAY, PEDRO AND ODIN DID THE INSTALLATION OF MY BOILER AND HOT WATER HEATER IN ONE DAY. THEY WERE SO POLITE AND DID A WONDERFUL JOB INCLUDING ALL THE CLEAN UP. WOULD DEFINITELY RECOMMEND PIPE WORKS.
Reply from Pipe Works Services, Inc.2017-10-21
Hello Debbie,
It is beyond gratifying to hear that as a team we were able to execute your project in a timely fashion along with providing a one of kind experience with our system design specialist Lloyd. One of our mottos is that we strive to fix uncomfortable homes and we are proud to know that we were able to do that while providing a comfortable experience! Thank you for your kind review and your recommendation is highly appreciated.
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Alec T · 1 review · Verified ·
★★★★★
Great service & easy to schedule
We needed our Bosch boiler serviced for it's annual tune up. Pipe Works is a certified technician and very easy to schedule a service appointment. They came out and completed the boiler service, explained the work they did, took pictures to highlight areas to focus on, and were an expert.
Reply from Pipe Works Services, Inc.2017-10-21
Hello Alec,
As a team, we strive to give you a one of kind experience from the very moment you try and book a service call with us. We do our very best to inform you of all the issues your unit may be having to prevent any further problems and/or unwanted headaches in the future. It was a pleasure to be of service to you and we would like to extend our gratitude for your kind review about our services.
J
Janet McKeown · 3 reviews · Verified ·
★★★★★
Totally reliable
Totally reliable, prompt and professional service.
Reply from Pipe Works Services, Inc.2017-10-21
Hello Janet,
When you have an uncomfortable situation, whether it's your plumbing, heating and/or cooling, it immediately becomes a problem we must resolve from the moment you give us a call. We are delighted to know that our values are exemplified in our team as well as in the work performed by our well-trained technicians. It is our pleasure to be of service to you and we would like to express how thankful we are for your kind words and review.
