PlacidWay Medical Tourism (placidway.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 55 of them were added in the last 12 months. Last updated 2026-08-10.
Well disciplined and helpful or interested to help
Reply from PlacidWay Medical Tourism2026-06-15
Hi Solomon,
Thank you for sharing your feedback! We are very glad to know that you found our team to be helpful and well-disciplined. At PlacidWay Medical Tourism, providing you with dedicated support and connecting you with quality care is our main goal.
If you ever need any assistance in the future, please do not hesitate to reach out. We are always here for you!
Regards,
PlacidWay Medical Tourism
Z
Zarina · 1 review · Experienced 2026-06-11 ·
★★★★★
The company is collaborative,attentive…
The company is collaborative,attentive and quite quick to answer any questions that a client might have related to medical treatment abroad...
I find their co-operation quite constructive and helpful..
Thanks
Reply from PlacidWay Medical Tourism2026-06-11
Hi Zarina,
Thank you for your kind words! We are very happy to hear that you found our team collaborative, attentive, and quick to answer your questions regarding medical treatment abroad. At PlacidWay Medical Tourism, providing constructive and helpful support is our main goal to ensure you have all the information you need for your healthcare journey.
If you have any more questions or need further assistance in the future, please feel free to reach out. We are always here to help.
Regards,
PlacidWay Medical Tourism
L
Lai Kheng Boey · 3 reviews · Experienced 2026-06-09 ·
★★★★★
A very conscientious customer service agent who is extremely helpful. Vidya is no doubt a valued agent
Vidya is very helpful in keeping me updated on which clinic had replied and gotten me quotations. I am thankful for the updates she constantly gave me.
Reply from PlacidWay Medical Tourism2026-06-11
Hi Lai Kheng Boey,
Thank you so much for your positive feedback! We are very happy to know that you had such a great experience with the support you received from Vidya. Keeping you updated on clinic replies and gathering your quotations is exactly how PlacidWay Medical Tourism strives to make your journey smooth, and we are glad she could be so helpful to you.
If you ever need assistance again, please do not hesitate to reach out.
Regards,
PlacidWay Medical Tourism
We are extremely satisfied with our…Global Patient Coordinator
We are extremely satisfied with our experience working with PlacidWay. Their team is professional, reliable, and incredibly supportive.
What stands out the most is their responsiveness and dedication. Whenever we need assistance, they reply promptly and make every effort to resolve issues as quickly as possible. Their follow-up with patients is thorough, and they consistently help us maintain smooth communication with international inquiries.
The entire team is friendly, responsible, and genuinely cares about the success of both patients and providers. We particularly appreciate their proactive attitude, attention to detail, and willingness to go the extra mile whenever support is needed.
It has been a pleasure working with PlacidWay, and we look forward to continuing our successful partnership for many years to come.
Reply from PlacidWay Medical Tourism2026-06-04
Hi Grandsales Cell,
Thank you for your kind words! We really appreciate the feedback about your experience working with our team. It is our priority to be responsive and provide the reliable support needed to keep communication with international patients smooth and efficient.
We value the partnership we have built with you and are glad that our team's attention to detail and proactive approach have made a positive impact on your operations. We look forward to continuing our successful work together for a long time.
If you ever need further support, please don’t hesitate to reach out.
Regards,
PlacidWay Medical Tourism
s
sally ehab · 1 review · Experienced 2026-05-26 ·
★★★★★
Have been in touch with Sheena
Have been in touch with Sheena, she was very honest and approachable. Also, scheduled an appointment with the doctor and he was straight forward. You feel that you are dealing with an honest company which is genuinely trying to help.
Reply from PlacidWay Medical Tourism2026-06-01
Hi Sally Ehab,
Thank you for your feedback! It is great to hear that your experience with Sheena was so positive and that you found her to be honest and approachable. We are also happy that your appointment with the doctor went well and that his direct approach was helpful for you.
At PlacidWay Medical Tourism, we aim to be a transparent partner you can trust throughout your medical journey. We truly appreciate you recognizing our commitment to helping our patients. If you need any further assistance, please feel free to reach out to us again.
Regards,
PlacidWay Medical Tourism
D
Dr Benshoshan Daniel · 2 reviews · Experienced 2026-05-06 ·
★★★★★
My experience was great with this company
My experience was great with this company and their medical assistant Yasmin was amazing and helpful
Reply from PlacidWay Medical Tourism2026-05-26
Hi Dr. Benshoshan Daniel,
Thank you for taking the time to share your feedback. We are delighted to hear that you had a great experience with PlacidWay Medical Tourism and that Yasmin provided exceptional support throughout your journey.
Your kind words mean a great deal to us, and we will be sure to share your recognition with Yasmin and our team. We also noticed that your review was submitted with a one-star rating, which appears to differ from the positive experience described in your comments. If this was unintentional, you may wish to review and update it at your convenience.
If there is any additional feedback you would like to share or if we can assist you further in any way, please feel free to contact us directly at [email protected]. We highly value your input and remain committed to providing the best possible experience for every patient.
Thank you again for your trust in PlacidWay. We wish you continued health and happiness.
Regards,
PlacidWay Medical Tourism
A
Adriel · 1 review · Experienced 2026-05-21 ·
★★★★★
Great customer service
Great customer service, doctor support, information, etc
Reply from PlacidWay Medical Tourism2026-05-22
Hi Adriel,
Thank you so much for your positive feedback! We are very happy to know that you had such a great experience with the customer service, doctor support, and the information you received. At PlacidWay Medical Tourism, our team works hard to make your healthcare journey smooth, clear, and fully supported from start to finish.
If you ever need any more assistance or have questions in the future, please do not hesitate to reach out.
Regards,
PlacidWay Medical Tourism
I am truly impressed with the PlacidWay app. The interface is user-friendly, easy to navigate, and provides a wealth of useful information about medical services around the world.
What I like most is how the app allows me to easily search and compare reputable clinics and hospitals with transparent pricing. The support team is also very responsive and helpful, which made me feel much more confident when choosing services abroad.
In addition, PlacidWay offers detailed guidance materials that helped me clearly understand the treatment process and prepare well in advance. It is truly a reliable platform for anyone looking for international healthcare services.
I will definitely continue using and recommending PlacidWay to my friends and family!
Reply from PlacidWay Medical Tourism2026-04-09
Hi Chinh Nguyễn,
Thank you for sharing your experience with us! We are happy to hear that you found the PlacidWay app easy to use and that the clinic comparisons and pricing transparency helped you feel more confident in your decisions.
It is great to know that our support team and guidance materials made your international healthcare journey clearer and more manageable. Our goal at PlacidWay Medical Tourism is to make sure every patient feels prepared and supported when seeking care abroad. We truly appreciate your recommendation to your friends and family, and we look forward to assisting you again whenever you need us.
Regards,
PlacidWay Medical Tourism
Exceptional Service and Teamwork – Highly Recommended
I had an excellent experience with PlacidWay Medical Tourism. From start to finish, the process was handled with a high level of professionalism and care.
A special mention to Achmad, who was outstanding throughout the entire journey. His communication was clear, prompt, and reassuring, making the process smooth and stress-free. He demonstrated exceptional teamwork, coordinating seamlessly with all parties involved and ensuring that every detail was managed efficiently.
Achmad’s dedication, responsiveness, and ability to keep everything well-organized truly stood out. It’s rare to find someone who combines professionalism with such strong interpersonal and communication skills.
I highly recommend PlacidWay and sincerely appreciate the excellent support provided by Achmad
Reply from PlacidWay Medical Tourism2026-04-09
Hi Agile Orthopaedic Services,
Thank you so much for your kind words! We are glad to hear that you had such a smooth and stress-free experience with us. It is wonderful to know that Achmad provided the professional and clear communication you needed to feel at ease throughout your journey.
At PlacidWay Medical Tourism, we take great pride in our team’s ability to coordinate every detail efficiently, and we will be sure to share your appreciation with Achmad. Helping our clients navigate their healthcare options with confidence is what we do best. If you ever need further assistance or have more questions in the future, we are always here to help.
Regards,
PlacidWay Medical Tourism
A
Amani Hugos · 1 review · Experienced 2026-04-08 ·
★★★★★
Good approach and follow up.
Reply from PlacidWay Medical Tourism2026-04-08
Hi Amani Hugos,
Thank you for sharing your feedback with us! We are happy to hear that you appreciated our approach and the follow-up care you received. At PlacidWay Medical Tourism, we work hard to ensure every patient feels supported from the very first contact through to their recovery.
Knowing that our process met your expectations means a lot to our team. We are always here if you need any further assistance or have more questions in the future.
Regards,
PlacidWay Medical Tourism
S
Sibs · 1 review · Experienced 2026-04-02 ·
★★★★★
Very active and efficient
Very active and efficient. They make sure that you keep in touch with the medical personnel
Reply from PlacidWay Medical Tourism2026-04-03
Hi Sibs,
Thank you for sharing your experience with us! We are glad to hear that you found our team active and efficient during your journey.
Communication is a key part of what we do at PlacidWay Medical Tourism, and it’s great to know that our efforts to keep you connected with your medical personnel made a difference. Making sure you feel supported and informed is always our goal.
If you ever need assistance again or have more questions, please feel free to reach out to us.
Regards,
PlacidWay Medical Tourism
Hi Jhunina Estacio,
Thank you so much for your feedback! We truly appreciate your kind words and are happy that we could assist you with your medical tourism journey. At PlacidWay Medical Tourism, our goal is to make sure every patient feels supported and well-informed.
If you have any further questions or need assistance in the future, we’re always here for you!
Regards,
PlacidWay Medical Tourism
This is one of the best websites for people who have health problems and don’t know where to go or which hospital to choose. They provide very fast and helpful information and they guide you through the whole process.
If you are confused about which treatment or therapy you should consider, they respond quickly and help you understand your options. Their answers are clear, professional, and very supportive.
I am especially grateful to Yasemin, who assisted me a lot during this difficult time. She responded to my messages very quickly and patiently answered all my questions. Her help made many things much clearer for me.
I truly appreciate the support from the whole team. I highly recommend this platform to anyone who needs medical guidance and doesn’t know where to start !
Reply from PlacidWay Medical Tourism2026-03-17
Hi Latifa Aydinli,
Thank you for sharing such a detailed and thoughtful review of your experience. We are so glad to hear that our platform provided the clarity and direction you needed during a challenging time.
It is wonderful to know that Yasemin provided the patient and professional support you deserved. We will be sure to pass your kind words along to her and the rest of the team. Our main goal at PlacidWay Medical Tourism is to simplify the process of finding high-quality healthcare and to ensure no one feels alone when navigating their treatment options.
We truly appreciate your recommendation to others who might be looking for a place to start their medical journey. If you ever have more questions or need further guidance in the future, please know that we are always here to help.
Regards,
PlacidWay Medical Tourism
J
JOHN STRINGFELLOW · 21 reviews · Experienced 2026-03-13 ·
★★★★★
Abdimonplasty enquiry
Was very simple and straightforward and thoroughly explained with sheen
Reply from PlacidWay Medical Tourism2026-03-16
Hi John Stringfellow,
Thank you for sharing your experience with us! We are so glad to hear that your abdominoplasty enquiry was handled in such a simple and straightforward way. It is great to know that Sheena provided the thorough explanations you needed to feel confident about the process.
At PlacidWay Medical Tourism, we strive to make the initial steps of your medical journey as clear and stress-free as possible by connecting you with the right information and support.
If you have any more questions as you move forward, please don't hesitate to reach out. We are always here to help!
Regards,
PlacidWay Medical Tourism
C
Christina Christoforou · 1 review · Experienced 2026-01-06 ·
★★★★★
Extremely pleased client
The way I am treated it gives my experience a pleasure and the feeling that I am supported...I want to underline the support of Sheena who is always standing by whenever I ask her...she is so prompt and supportive at all times...
Reply from PlacidWay Medical Tourism2026-03-16
Hi Christina Christoforou,
Thank you so much for sharing such a warm review! We are so glad to hear that you feel truly supported throughout your journey. It is wonderful to know that Sheena has been there for you with such promptness and care whenever you needed assistance.
At PlacidWay Medical Tourism, we believe that feeling guided and looked after is just as important as the medical care itself. Our goal is to make sure every step of your experience is as smooth and stress-free as possible.
We are always here if you need anything else in the future. Wishing you all the best!
Regards,
PlacidWay Medical Tourism
Exceptional Support from Elisabeta — Professional, Patient, and Highly Recommended!
I recently booked my hair transplant at Başkent University Istanbul Hospital through PlacidWay, and I cannot praise my coordinator, Elisabeta, enough for her outstanding support.
From the very first day, Elisabeta was always available and responded to all my questions with incredible speed and professionalism. She helped me find the perfect option that suited both my medical needs and my budget.
What impressed me most was her incredible patience and care. Planning a medical trip can be stressful, especially when dates change several times. Elisabeta was extremely patient while we adjusted the surgery schedule and coordinated my flight tickets to Turkey. She never made me feel rushed and was always focused on finding the best solution for me.
She also organized a video consultation with the hospital team and an interpreter, which gave me the confidence I needed to move forward. Thanks to her guidance, I even decided to postpone my vacation to Thailand to ensure a safe recovery — a recommendation that showed she truly cares about my health results, not just the sale.
If you are looking for a coordinator who is dedicated, professional, and genuinely supportive, ask for Elisabeta. She made the entire process smooth and stress-free. Thank you, Elisabeta, for all your hard work!
Reply from PlacidWay Medical Tourism2026-03-09
Hi Toxa Starikov,
Thank you so much for sharing such a detailed account of your experience! We are happy to hear that Elisabeta provided the professional, patient, and dedicated support you needed while organizing your hair transplant at Başkent University Istanbul Hospital.
At PlacidWay Medical Tourism, we understand that planning a medical trip to Turkey involves many moving parts. It’s wonderful to know that Elisabeta’s quick responses and care helped you navigate schedule changes and flight coordination with ease. We particularly appreciate you mentioning the video consultation; we believe that direct communication with the medical team is essential for building the confidence you deserve before any procedure.
Your health and recovery are always our main focus, and we are glad her advice helped you prioritize a safe healing process. Thank you for recommending our services and for highlighting Elisabeta’s hard work. We are here for you whenever you need us in the future.
Regards,
PlacidWay Medical Tourism
I dont think these reviews are real. Leads are cheap, but they are sold too many other doctors, "patients" have no real interest and is just a waste of time to chase them. pay one year in advamce, no cusmtomer serice, no one to talk to.
Reply from PlacidWay Medical Tourism2026-03-06
Hi Dr. Goodman Staff,
Thank you for your feedback. We are genuinely sorry to hear that your experience has not met your expectations. At PlacidWay, we strive to connect doctors with patients who are genuinely interested in their care. We understand your frustration with the leads, and we take your concerns seriously. Our team works hard to improve the quality of the leads, and we are committed to providing support when it's needed.
It’s concerning to hear that you felt there was no one to talk to, as customer service is a priority for us. Please reach out to us directly at [[email protected]] so we can resolve these issues and work toward improving your experience.
Best regards,
PlacidWay Medical Tourism
Hi Sahil İmanov,
Thank you for your kind words, Sahil İmanov! We are so happy to hear that you found our services helpful.
At PlacidWay Medical Tourism, our main goal is to make sure you can easily find and connect with the high-quality medical care you need. Your appreciation means a lot to our team and keeps us motivated to provide the best support possible.
If you ever need more information or further assistance with your medical journey, please feel free to reach out to us anytime.
Regards,
PlacidWay Medical Tourism
S
Shuja · 1 review · Experienced 2026-02-28 ·
★★★★★
Prompt & very professional
Very professional and dedicated
Reply from PlacidWay Medical Tourism2026-03-06
Hi Shuja,
Thank you for your feedback, Shuja! We are so glad to hear that you found our team prompt and professional.
At PlacidWay Medical Tourism, we are dedicated to making the process of finding quality healthcare as smooth and efficient as possible. Knowing that our commitment to service made a difference in your experience is truly rewarding for us.
If you have any more questions or need further support in the future, we are always here to help.
Regards,
PlacidWay Medical Tourism
Z
Zandile · 2 reviews · Experienced 2025-07-18 ·
★★★★★
Compassionate medical team
The medical team was compassionate and willing to answer my questions. I'm looking forward to my pending surgery.
Reply from PlacidWay Medical Tourism2026-03-02
Hi Zandile,
Thank you for sharing your experience with us! We are so glad to hear that you felt supported and that the medical team took the time to answer all of your questions with such care.
At PlacidWay Medical Tourism, we know how important it is to feel confident and informed before a procedure. We are excited for you as you move toward your surgery and will be here to support you throughout the rest of your journey. If any other questions come up while you wait, please feel free to reach out to us.
Regards,
PlacidWay Medical Tourism