Planet of the Vapes (planetofthevapes.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
I have been dealing with POTV since 2019.The products, shipping and service have been excellent.I had one slight problem with a product recently, and was amazed at how fast the POTV team solved it with a great amount of knowledge and a great attitude. POTV is as good as it gets!
The reply from customer support on this review illustrates the excellent customer support from this company. I accidentally submitted a review for a product that I purchased from Planet of the Vapes (POTV) rather than a review of the store and site experience. POTV’s selection of products are tested with real reviews and their team posts some product review videos in the community section. Lastly, and this is big; they stand by their satisfaction guarantee.
Hi Charles, I'm sorry, loving the concept but finding that the pouches are actually making your Mighty and Mighty+ work harder for less vapor is genuinely disappointing, especially when the results vary so much between devices. My name is Miguel, and I'm part of the POTV team. Your satisfaction is our priority, and I've sent you an email directly so we can work through this together and make sure you're getting the most out of your setup, Charles. Miguel Edit: We sent you an email :)
Very helpful,understanding and respectful. They replaced the damage merchandise with new at no extra cost including shipping. Thank you POTV
I've always had great customer service. And great products.
Great price, fast order fulfillment. Quick arrival. Ready to test my Lobo with new glass mouthpiece. 👍👍
I had an initial error with some accessories I ordered. The company was super fast to remedy the air. And the products work great.
Would be 5 stars is they had a non usps shipping method and they shipped items out swiftly. I made orders multiple days apart and they waited to ship multiple orders together minus the very last order which was 3 business days later. The last order was accessories for the device which shipped and arrived in a timely manner. The device on the other hand which was the first order still hasn't arrived because they dragged their feet packaging and shipping the order.
Hi Kirk, I'm sorry, having your accessories arrive before the device you ordered first, after watching multiple orders get held and shipped together, is not the experience we hold ourselves to and I completely understand the frustration. My name is Miguel, and I'm part of the POTV team. Delays are never intentional on our end, and we don't want you navigating this alone. I've requested your contact info through Trustpilot so I can reach you directly by email and make sure we get this sorted out for you, Kirk. Miguel
These guys are my favorite company other than the dispensary that my best friend manages. I have bought three Lobos not because they died but because I dropped one in water and it sat in there for a week, then I moved and misplaced one and I loved it so much I bought another even though I knew the other one would turn up. My cube bubbler is one of my most prized possessions. I’m really loving the thumper I got recently too. I ordered the wrong dosing capsules and these awesome folks even let me exchange them for the right ones outside of the return window. When I worked at a dispensary I told literally every customer about my Lobo. I even showed them the website. I not so secretly told them to buy the Lobo instead of vapes we had in the store. I even tried to get the owners to stock it. Their loss! These folks have locked me in as a lifetime customer after they let me exchange those capsules. I love these guys! Buy their stuff!
I love the versatility of this POTV LOBO. It works as advertised, and I am very happy with the product, the customer support and the level of dedication POTV has to their customers and product.
Decided to add glass and WPAs to the armory and Larry and his assistants answered my questions and sent me helpful links with useful videos, information and the actual products I needed. Resembled having my own personal shopper to assist me through the store. If you need help, don't be shy.
Customer service is awesome and the product is incredible. Glad I got the Venty
Great and quick response to troubleshooting the on and off butto issue I was having.
Hi Maria, I'm sorry, a device that won't turn on and off properly is something you should never have to deal with. My name is Miguel, and I'm part of the POTV team. I can see we already have an email thread going with you and I'm following up now to make sure we either get this troubleshot and working the way it should or get you a device that does, Maria. Miguel
Response time, examination of the specific issue and suggestions, along with a viable end-result solution, have made the 2 times I have had to contact support a very smooth and helpful experience.
Amazing selection, and absolutely fantastic customer service!
Awesome experience, was website has great user interface and the product shipped out super quickly. Cannot be more satisfied with this experience.
202 reviews matching