Amazing detailed capture of content and…
Amazing detailed capture of content and accurate summaries! Very helpful!
About Plaud AI
Data updated- Website
- plaud.ai
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 80% (4/5)
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Is Plaud AI legit?
Plaud AI (plaud.ai) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
Director
It was great , really enjoyed working with it
Plaud Review: Great Hardware Let Down by Shocking Customer Service
If you are looking purely at what arrives in the box and how well the primary feature works, the Plaud Note is a seriously impressive piece of kit. However, if anything goes wrong, prepare for an exercise in extreme frustration. The Good: Build Quality & Transcription Accuracy Hardware Construction: The physical device is sleek, remarkably thin, and feels premium in hand. It attaches effortlessly (via MagSafe or adhesive) to the back of a phone without adding bulky mass. The chassis feels durable, the buttons are responsive, and the overall design execution is top-tier. Transcription & AI Summaries: On the software and AI front, Plaud delivers. Audio recording quality is crisp, and the automated transcripts are impressively accurate, even when dealing with fast speakers or technical jargon. The automated formatting, summaries, and mind maps generated post-recording save hours of manual note-taking. The Bad: Customer Support is a Nightmare Where the experience completely breaks down is the moment you need actual human assistance. Response Times & Resolution: If you hit a snag, whether it’s a hardware defect, billing/subscription query, or app sync issue, getting effective help feels nearly impossible. Unhelpful Support Channel: Communication from their support team is painfully slow, often feels automated or scripted, and leaves you running in circles rather than actually resolving the problem. When things work, Plaud is a smooth, efficient productivity tool. When things go sideways, you are essentially on your own. Final Verdict The Plaud eco system earns high marks for its solid physical design and spot-on transcription tools. But product quality is only half the battle. Think twice before buying if reliable customer support is high on your priority list. If you run into an issue post-purchase, the poor support experience will quickly overshadow the great hardware.
Reply from Plaud AI2026-07-27
Dear John, thank you for your honest and comprehensive feedback on your complete experience with us. This is invaluable to us and tell us where we need to work on. We sincerely apologize for the customer experience you had with us. We will be investigating this further internally. At the same time, we wish to ensure that you receive the help you need with the best experience possible. Hence, we wish to invite you to contact our senior Customer Satisfaction team via email at [email protected] with the subject 'Trustpilot Escalation' and it will be handed by seniors promptly. As we do not wish for you to repeat the conversation you previously had, we suggest for you to include the email content of your previous conversation so that we can review the whole engagement you had with us thus far and provide the necessary assistance. Once again, we sincerely apologise for the experience you had with our customer service team.
Excelent choice
Accurate note taking.
Very accurate
It’s a genial!!!!
It’s a genial!!!!! Very elegant outline and very professional built device. I love it! I’m a Hungarian man and I use Hungarian language. Perfect! The microphone very clear and sensitive.
I needed this ages ago
I needed this ages ago! Its so helpful with teaching and mentoring our all abilities workshops.
So far very happy
A game changer
I find the Plaud Note easy to use on a number of platforms and use it to capture detail that I may otherwise miss in meetings. I also use it as a notes recorder to gather my thoughts and process them. I find the transcripts accurate and the variety of templates available very helpful. Lastly to be able to form ones own template through the use of 'skills' is extremely useful for personalized, repeated meetings where there is no template which fits adequately.
Great helpful customer service
The plaud was helpful, but when I had to cancel my subscription due to cost and need, customer service was very easy to access and extremely helpful throughout the process.
Support team is great
Support team is great. The tool works really easy.
What a time saver!!
This is my first moment using it
This is my first moment using it. I’m still learning. But it seems reasonable to learn. I may watch a YouTube video or show. Looking forward to Plaud.
Reply from Plaud AI2026-07-22
Dear Jon, it is great news for us to hear that you are learning to us our product. We are continuously working to make the learning curve easier on our user. Where you experience issues or unsure on how to use your Plaud device effectively, please feel free to contact us at [email protected] and we are happy to share some advice and guidance.
Great experience
Great experience, I am able to be more productive, creative and improved communication with my colleagues and peers.
Great way to take notes while listening…
Great way to take notes while listening to the doctor. AI summary is right-on, fantastic. So glad I have the aid for my doctor visits
This lil' device is a game changer!
This lil' device is a game changer!! I just used it for online training at my new job, and wasn't sure it would dictate well from the computer. It was flawless!! Wow! The outline is phenomenal. And a to do list? Yikes. I'm in love!
Worst customer support experience
Worst customer support experience. Great device, but what can you do with a great device that can't be used because the support can't help you upgrade the subscription? I've been "talking" with them every day in the last 11 days, sending screenshots, doing everything they ask (I'm being their free tester), but it's impossibile to solve an app (both web and mobile) problem they have. 11 days talking to AI because their support it's a monkey with ChatGPT (or ChatGPT with a monkey). Totally useless. If you buy it, just choose the subscription you want forever during purchase. If you want to upgrade, it's easier to buy a new product.
Reply from Plaud AI2026-07-22
Dear Gaston, we regret to hear about the experience you had with us. We take your feedback seriously and we have escalated this matter to our senior Customer Satisfaction team to oversee and assist you. We sincerely apologize for the experience you had and we will investigate this matter internally to improve the customer experience we render to our customers.
Ploud is 1st. Thing a personal assistant
Great items that 1st of all helps you to organize your work properly
Great tool
Great tool. Really helpful to annotate meeting with insightful summaries