Shipping time less than expected and…
Shipping time less than expected and product was better than expected. Excellent quality and features.
About PlushRugs
Data updated- Website
- plushrugs.com
- Category
- Home & Garden
- Location
- United States · Lawrence
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (9/9)
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Is PlushRugs legit?
PlushRugs (plushrugs.com) has a 4.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Good overall but better order tracking needed
We had a good experience with PlushRugs. I like the customer service which I had to contact regarding shipping. The one thing that was confusing is the Maersk tracking that we received which was not useful. Since the website said it was in stock we expected to see a more informative means to track our rug. That said, our rug came relatively quickly.
Need better communication
There needs to be more and better communication beyond "we've rec'd your order , we'll let you know when it ships." When I called for more detail, I was told 3-5 days processing, 3-5 days shipping . And yeah, it could be shipped via UPS or Fed Ex. No approx dates which I need since I'll be leaving the country for a vacay.
Reply from PlushRugs2026-06-17
Hey Anne, Thanks for the feedback, I apologize for an inconvenience this may have caused. In case it is helpful, we do list estimated ship-by and delivery dates during the checkout process, as well in the order confirmation email we do provide the estimated ship-by date. I see on your specific order, the email confirmation stated ships-by June 15th at the latest and your order was confirmed delivered via FedEx on June 12th. With the way many of our warehouses operate, we do have to provide approximate dates for their average lead-times, and then once the item is in our carriers possession it's typically a 3-5 day transit time. I'm sorry we couldn't give you a more exact delivery date with you leaving the country, please let us know if there's anything else we can do to improve our processes. - The PlushRugs Team
Great Rugs!
All the rugs I’ve ordered from Plush Rugs seem to be good quality! They do not disappoint! Prices are very reasonable too!
Reply from PlushRugs2026-06-16
Hey Mary, Thank you so much for leaving us a review! We're glad to hear you like your new rug and the price was just right! - The PlushRugs Team
Thin Carpet
The description of the carpet I purchased said the pile was 1/2 inch it is less then a quarter inch. Description alsosaid it doesn't slip it does. Very dissatisfied! Wold not purchase another carpet from PlushRugs!
Reply from PlushRugs2026-06-13
Hey Mark, Thank you for sharing your experience. We're sorry the rug wasn't what you had hoped for and we would strongly encourage you to reach out to our team to give us an opportunity to address these issues. I would like to clarify that the product description does not state that the rug is non-slip. For use on hard surface floors, we generally recommend a rug pad to help minimize movement and add additional comfort underfoot. While we're disappointed that this rug did not meet your expectations, we appreciate your feedback and thank you for giving us the opportunity to earn your business. - The PlushRugs Team
rug was very well packaged/protected
rug was very well packaged/protected. Recently shipped items from various retailers are arriving with ripped boxes and occasionally "filthy" wrappings . This was only slightly dirty and as said very well protected. Rug was in perfect condition
Reply from PlushRugs2026-06-12
Thank you for giving us a try and for the glowing review Linda. I know the feeling about the packaging and some of those FedEx/UPS trucks can be so dirty! I'm glad ours arrived to you in good shape. - The PlushRugs Team
Great price
Great price. Quick delivery. Perfect transaction all the way.
Awesome quality rug and service!
Awesome quality rug and service. Plush rugs are the best at service, quality and speed of delivery. We’re so happy with our new rug! Thank you so much!
Reply from PlushRugs2026-06-11
Thank you for taking a moment to leave us a review Stacy, we greatly appreciate all of the compliments! - The PlushRugs Team
The rug does not stay down
The rug does not stay down. There was also a circular indentation on half the rug.
Reply from PlushRugs2026-06-10
Hello Sue, Thank you for sharing your feedback regarding your order experience. I looked through our system and didn't notice any communication with our team regarding issues with the rug. I'm sorry to hear it arrived not completely flat, many times after remaining rolled for an extended time from the factory, rugs needs a few weeks for the fibers to fully settle and relax once unrolled. If for any reason the issue persists, please do not hesitate to reach out to our team. That's what we're here for! - The PlushRugs Team
Beautiful Rug
Beautiful Rug! Great quality and easy delivery. I would buy from PlushRugs again.
Exceptional Customer Service
Exceptional communication from order to receipt of our rug! The runner is exactly as pictured and is very nice for the price. It's taking some effort to flatten out but we're loving it.
Reply from PlushRugs2026-06-08
Thank you for the review Nancy, we're so happy to hear you love your new runner! - The PlushRugs Team
Shipping was fast
Shipping was fast, quality was excellent
Order a color sample if possible.
Everything went well in ordering and receiving the rug in a timely manner. The quality seemed excellent, although I didn’t unroll it all the way because the pattern color wasn’t as right for my room as I’d hoped, from the online photo. So I had to return it, which is why I gave 4 stars instead of 5. But I would still recommend the company.
Reply from PlushRugs2026-06-04
Thank you for your review and honesty Kristin. We completely understand, sometimes the rug doesn't work and we try our best to make the return process as seamless as we can. If you need any help finding another option, please reach out, our team would be happy to help! - The PlushRugs Team
Terrible Experience
Unfortunately, my experience with Plush Rugs was pretty terrible. They didn't send updates, so I had to contact them multiple times to get shipping estimates on my order, which wound up taking weeks to receive. Email updates were only sent after contacting them. In addition to that, the rugs then came FOLDED instead of rolled. So now, I've got an entire house full of rugs from this company that I need to somehow work creases out of via steaming, laying heavy items on, etc., just to get them in a condition that's safe to walk on and around, including larger sizes such as 10x14 ft. This is a nightmare and will require hours of work on my end so that they lie flat. I'm extremely disappointed and am not looking forward to the time it will take me to fix this mess.
Reply from PlushRugs2026-06-12
Hey Stephanie, Thank you for taking the time to detail your experience and I'm sorry to hear we missed the mark for you. We understand that waiting on an order can be disappointing, especially when the timeline does not match what you were expecting. While we do our best to provide accurate shipping estimates, transit times can vary depending on the manufacturer, carrier, size of the item, and shipping method. We also apologize if our updates were not as proactive as they should have been, and we’ll use that feedback to improve our communication. Regarding the rugs arriving folded, larger outdoor rugs are sometimes shipped this way directly by the manufacturer so they can travel safely through standard ground shipping. This helps keep shipping costs reasonable on oversized rugs that would otherwise require freight delivery, which can significantly increase the total cost. Creases from folded outdoor rugs will typically relax with time, especially once the rugs are laid flat, warmed by sunlight, or gently weighted in affected areas. If there's anything else you'd like us to address, please reach out to us directly. Our team would be happy to assist further. - The PlushRugs Team
I had a terrible experience with Plush…
I had a terrible experience with Plush Rugs. I didn't get updates on the status of my order, so I had to reach out to them multiple times to check in. The rugs finally arrived after weeks of waiting, but they came FOLDED instead of rolled. So, now I have to lay each one out and steam or place heavy items on them to try to reduce the creases (there are many). They're large rugs, so it's going to be a nightmare trying to resolve this mess, and it will require hours of my time. I wasn't expecting this after investing as much with this company and waiting as long as I did. It's really unfortunate and upsetting overall. I need to order more rugs, but with the condition mine showed up in and the experience I had with this order, I'd be concerned it would happen again.
Reply from PlushRugs2026-06-04
Hey Stephanie, Thank you for taking the time to detail your experience and I'm sorry to hear we missed the mark for you. We understand that waiting on an order can be disappointing, especially when the timeline does not match what you were expecting. While we do our best to provide accurate shipping estimates, transit times can vary depending on the manufacturer, carrier, size of the item, and shipping method. We also apologize if our updates were not as proactive as they should have been, and we’ll use that feedback to improve our communication. Regarding the rugs arriving folded, larger outdoor rugs are sometimes shipped this way directly by the manufacturer so they can travel safely through standard ground shipping. This helps keep shipping costs reasonable on oversized rugs that would otherwise require freight delivery, which can significantly increase the total cost. Creases from folded outdoor rugs will typically relax with time, especially once the rugs are laid flat, warmed by sunlight, or gently weighted in affected areas. If there's anything else you'd like us to address, please reach out to us directly. Our team would be happy to assist further. - The PlushRugs Team
Time will tell...…
I am hoping that when I vacuum the rug " shag" it fluffs up. I also see stitches on the binding that is "broke". I hope it does not start to unravel. The way its wrapped its quite " curled on the ends. Time will tell..
Reply from PlushRugs2026-06-03
Hey Joyce, Thanks for taking a moment to leave us a review. If you have any issues that you'd like to discuss with our team, please do not hesitate to reach out. We'd be happy to review internally as well as with the manufacturer to ensure everything is up to the correct standard. - The PlushRugs Team
As advertised and Quick Delivery!
Great price and product
Just what I needed
They provided great selection, straight forward ordering and delivery on a name brand product.
Reply from PlushRugs2026-05-26
Thank you leaving us a review Kris! - The PlushRugs Team
Very prompt delivery
Very prompt delivery. Nice website. Awesome prices!
Reply from PlushRugs2026-05-26
Thank you so much for the review Catherine, I'm so glad you found us and gave us a shot. Enjoy your new Feizy rug! - The PlushRugs team