PlushRugs (plushrugs.com) has a 4.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Rug slides everywhere because it's so thin. Pretty, but skimpy. Tried to get ahold of someone, they spoke broken English and I couldn't understand them. Tried 2 sided tape, messed up my pergo and rug still slides everywhere.
Reply from PlushRugs2026-05-26
Hello Marcia,
Thank you for leaving us feedback regarding your order for the Nourison Tranquil 2x4 Rug. Typically the best bet to minimize/eliminate rugs sliding is going to be a rug pad.
With regards to the mention of calling in, we have a small in-house team based out of Kansas that answer our calls and we do not have a record of receiving any phone calls from you. I'm not sure if you may have called a different company, but we would be happy to assist if you can call us directly!
- The PlushRugs Team
Hey Jerry,
Thank you for taking a moment to leave us a review. I apologize for any confusion on our end, however I show here that you requested a cancellation of your order for a full refund. It appears the cancellation has already been confirmed and the refund issued as well.
Please reach out if there's anything else we can assist you with.
- The PlushRugs Team
Extremely disappointed in the plushness of the rug, even my dog was not happy to lay at the front door to chew on his bone, something he has done for years. Ended up putting my old rug back down and delegating the new one to the basement doors.
Too, I feel it was very overpriced for what I received. However, on a high note, it was delivered quickly.
Reply from PlushRugs2026-05-14
Hello Phyllis,
I'm so sorry to hear you were not pleased with the rug you ordered. With rugs coming in all shapes and sizes, the thickness of the rug can certainly play a big part in the overall softness of the rug.
I'm going to notify one of our managers to touch base with you via email to gather some additional details from you.
- The PlushRugs Team
Thank you for taking a moment out of your day to leave us a review Roni. I'm happy to hear our returns process was easy and made for a good experience!
- The PlushRugs Team
This rug STINKS like mold, and is so rough. The color was darker than pictured too. Sending back. Low quality.
Reply from PlushRugs2026-05-04
I'm so sorry to hear your new rug arrived in this condition Cheryl, that is certainly not what we would have expected to hear. I will have one of our order specialists get in touch with you right away to help get this resolved.
- The PlushRugs Team
The product was gorgeous and customer service was prompt. The delivery process was cumbersome and resulted in multiple days of missed work due to miscommunications on their part despite the multiple phone calls I made. My product was delivery elsewhere on the first attempt (odd since you had to sign for the delivery). Three months later, I received my product.
Reply from PlushRugs2026-04-27
Hey Stephanie, I appreciate you sharing this—glad the product itself hit the mark, but the delivery experience clearly missed it. The miscommunication and especially the initial misdelivery shouldn’t have happened, and we understand how frustrating that was with the time you had to take off. We’re actively working with our delivery partners to improve scheduling and communication so this doesn’t happen again.
If there's anything else we can do to help you, please let us know.
-The PlushRugs Team
T
Terry M. · 2 reviews · Verified · Experienced 2026-03-25 ·
★★★★★
Beautiful Oriental Rug
I loved my current rug that I purchased along with a beautiful dining room set from a quality furniture store about 15 years ago. It was getting a faded & stretched a bit, so I searched for one identical to it & found it here. It seems to be of the same good quality & I love it! Marilyn M.
Reply from PlushRugs2026-04-24
So glad to hear we had the rug you were looking for and it was able to replace your old one!
Thank you for taking a moment to leave us a review Terry, please let us know anytime you're on the hunt for another rug.
- The PlushRugs Team
K
KK · 7 reviews · Verified · Experienced 2026-04-09 ·
★★★★★
Great site to order from
Plush rugs is now my “Go To” site for rugs. This site offered the best cost on the rug I wanted by several hundred dollars. And to the shipping was super fast. I ordered my rug on a Thursday and it unexpectedly showed up on Saturday. Can I tell you that was the best surprise? And the rug was great quality which was double wrapped for protection.
Reply from PlushRugs2026-04-21
Thank you so much for the compliments, we're happy you found us! Let us know if we can ever assist down the road.
- The PlushRugs Team
