Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps.Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
Written by the business, not verified by us.Pollo AI (pollo.ai) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Product, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the video and image generation, noting that the platform is very easy to use and fast. Many people find it to be a practical and creative tool that successfully streamlines their workflow and brings their original ideas to life. Some reviewers were not happy with credit consumption, mentioning that credits were used up quickly or wasted when the artificial intelligence misunderstood prompts. A few other people also felt that there were occasional issues with prompt fidelity, where the final output did not accurately match their exact instructions.
Auto-generated from all reviews of this business. For reference only.Used to be good, now too many restrictions
Hi there， We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].
*. Your response more than leads credence to my statement. As a reminder from everyone, we pay for those credits, how dare you take them back. I will be glad when my membership is over, since you don’t offer refunds. Some of the images are lackluster and can't be used others turn out great. It's a hit or miss thing but, nothing is perfect. What I absolutely despise is the deceptive practive of taking credits that should have rolled over to the next month. The just disappeared. Opened a ticket, all they would say is that we can't find your account and that I was not a registered user and that is if I was lucky enough to get an answer at all. Perhaps they should remember that customer service, or in the case the lack thereof, can be a make or break situation.
Hello, We apologize for the poor service experience. For images with poor quality, we suggest you save the relevant URL and send it to our customer service email address. Furthermore, currently, unused package credits will not accumulate to the next cycle. You can find this information in the FAQs section of the pricing package page. If the email address you used to contact us is not the same as the one linked to your account, customer service will not be able to find your account. You can provide your payment information to customer service to help you lock the relevant account. Please feel free to contact us with any questions.
Scam - and very bad quality - don't even bother with this apps
Hi there, We’re truly sorry you feel this disappointed with our product quality, and we respect your honest opinion. Your critical feedback will be fully shared with our product and technical teams for ongoing improvements to generation quality and overall user experience. Feel free to get in touch with us directly at [email protected] to talk through your concerns in detail. Pollo AI Support Team
how you tell people "start for free" and now you don't even let people get free credit per day any more. How do I refer friends and they sign up and can't do anything with you but you said start for free?
Hello, Regarding the daily check-in for credits, we have optimized the layout of the relevant interface and adjusted the overall framework. The check-in entry will appear after clicking on your avatar. Please check it carefully again. For any questions regarding usage, please feel free to contact our customer service staff.
Speed in converting images to short videos.
Hi there, We are truly grateful for your wonderful feedback and continued trust in our AI video generation software. It warms our hearts to know that our tool has become a reliable partner in your creative journey. Our team will continue to push technological boundaries, enhance model performance, and deliver more natural, high-definition, and stable video outputs to meet your growing creative needs.
It doesn't really follow prompts accurately. It uses up credits due to multiple edits.
Hi there， We apologize for inaccurate prompt following and repeated reworks consuming your credits unnecessarily. We’ll relay your feedback to our development team for prompt comprehension improvements. Contact [email protected] with your generation records if you need further assistance. Pollo AI Support Team
it gets instructions confused. it makes changes without being prompted. very frustrating.
We’re sorry the model misinterprets instructions and makes unprompted changes, causing you frustration. We’ll forward your feedback to our development team to improve prompt obedience. You may email your generation details to [email protected] for further help. Pollo AI Support Team
There is a 10 days unlimited use given for ultra subscibers - this is what the promotion says, in fact it does not work, and if it does, than "there are too many request, you are in the quote", and nothing happens.. bullshit, DO NOT subscibe.
Hello, After purchasing the Ultra plan, you will enjoy 10 days of Model Unlimited included in the plan. Please check if you have selected the relevant features and their limitations. If you encounter any problems or have any questions, please contact our customer service for assistance. [email protected]
Hi, thank you for your honest feedback and we’re sorry the face consistency did not work as expected with your original images. Our team is actively working on stronger reference face locking, identity preservation, and character consistency across scenes. We agree this needs to be much more reliable. For now, you can improve results by using a clear close-up face reference, avoiding heavy style changes in the same generation, and keeping the original character description consistent across prompts. If you share your original images and prompts with us at [email protected], we can give more targeted suggestions for your specific use case. Best regards, Pollo AI Support Team
Deceptive promotion. They offer 10 day unlimited Pollo 2.5 or Kling 3.0. If you click on the unlimited tab, it gives Lite, Pro, or Ultra subscription levels. Nowhere does it make clear, that only Ultra subscribers get the unlimited offer, since all are on the same page with the offer. For $15 monthly, I got 300 credits. A 5sec. 720p Kling video costs 50 credits, that is $3. That is outrageous, you can go to Kling directly for a fraction. The Pollo 2.5 model is middling, sometimes movement stops several seconds before end of video.
Hello, The 10-day unlimited usage offer is currently only available on the Ultra plan. The different features included in each plan are detailed on the plan page, which you can review before purchasing. You can also contact our customer service for detailed answers to any questions. If you have any further questions, please feel free to contact us and we will send you screenshots of the relevant plan information to your email address.
Hello, We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you. Here is the support contact E-mail address [email protected] Have a good day
most of the models doesnt follow fkin prompt, even its all clear as day not they follow reference. expecially pollo models 1.6 and 2.0. 2.0 do realistic image good but it stretches characters horisontally or vertically. also non of the available models a doesnt understand when i say "full character view" or "full body portret", models are too stupid to understand simple sentence.. for now best results are from wan 2.7, most realistic pictures, follows prompt atleast 70%, but it also doesnt understand when i write the above sentences. to make clothes shiny, glossy or whatever, most of the models ignore that part of the prompt
Hi there, We are truly sorry for the unsatisfactory experience you had while using our product. We have noted down all the problems you mentioned in detail and will please contact our technical team to check and fix them as soon as possible. You can contact our official support channel to describe your specific situation, and we will try our best to give you a proper solution. This is our contact email address：[email protected]. If you can contact us as soon as you receive our reply, we believe it will build your trust in us.
Completely ignores the prompt given and decides to create whatever it wants instead of what I gave instructions for. If I was looking for a random output then it works great. Other than that, so far, it is not doing what I need it to and it is wasting my credits.
Hi there, We’re truly sorry our model failed to follow your prompt accurately, producing unwanted results and wasting your credits. We’ll submit your feedback to our development team to enhance prompt adherence urgently. Please email your prompt details and generation records to [email protected], and we will assist you accordingly. Pollo AI Support Team
Absolutely awful app that does not work and is so expensive and poorly designed. I am absolutely demanding a refund and won’t ever bother with it again
Hi there, We’re truly sorry our platform’s performance, pricing and design left you extremely disappointed. We’ve recorded your feedback in full and will pass it to our product and development teams for comprehensive optimization. Should you change your mind later and wish to give us another chance, you’re always welcome to reach out to [email protected]. Pollo AI Support Teamuest accordingly. Please send your account information and relevant payment details to [email protected], and we will handle your application promptly. Pollo AI Support Team
The generated video is incorrect and inappropriate. The grandfather is kissing the grandchildren on the lips, which is not what I requested.
Hi there, We sincerely apologize for this inappropriate, unintended result that mismatched your request. We’ll escalate this to our safety and tech teams to fix prompt interpretation and content filtering urgently. Feel free to email your prompt and video to [email protected] for assistance. Pollo AI Support Team
image ai tools: anime upscaler generating took too long time
Hi there， We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected].
AI doesn't follow the prompts, and you have to redo them many times before it's 75% correct, and that's after you spend all your money. This is one of the lower quality AI platforms for building videos in my opinion.
Hi there， We sincerely apologize for poor prompt compliance, repeated regenerations draining your credits, and your disappointing overall experience. We’ll pass your critical feedback to our dev team to improve instruction following urgently. Kindly email your generation details to [email protected] so we can assist you properly. We also suggest you try different models.
I had subscribed for $14 and found my account charged $144 without warning. Thieves, avoid at all costs. Traduire une conversation en temps réel Traduire une conversation
Hello, Please check if you have subscribed to an annual plan. An annual plan is a one-time payment for the entire year. If you have any questions about your purchase, please contact our customer service staff for assistance. Here are the relevant contact [email protected]
Just a quick update on my situation with Pollo.ai.I have not heard anything back from them and at the moment they are not carrying out any of my requests.Everything I ask them comes back with the same response that basically all that I ask is not possible no matter how simple.This is more than frustrating,it’s an insult.
Hi there， We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：[email protected]. Could you please provide your email address? We haven't been able to find your email address yet.
Rubbish that all I got to say pull you in with creating something and as soon as you spend the money it like you you can do that or that or that now you can’t get you money back so just put it down to expenses
We’re truly sorry you’ve had such a frustrating experience with our platform and refund concerns. We take your feedback seriously and will review our pricing, generation expectations and refund policies internally. If you wish to discuss your specific case further, please reach out to [email protected]. Pollo AI Support Team
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