Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps.Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
Written by the business, not verified by us.Pollo AI (pollo.ai) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Product, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the video and image generation, noting that the platform is very easy to use and fast. Many people find it to be a practical and creative tool that successfully streamlines their workflow and brings their original ideas to life. Some reviewers were not happy with credit consumption, mentioning that credits were used up quickly or wasted when the artificial intelligence misunderstood prompts. A few other people also felt that there were occasional issues with prompt fidelity, where the final output did not accurately match their exact instructions.
Auto-generated from all reviews of this business. For reference only.the image to video didn't do what i requested
Hi, we're sorry the image-to-video result didn't match your request. To help us understand better, could you please share the specific prompt you used and a description of what you were expecting? You can also send screenshots to [email protected], and we'll provide bonus credits as compensation.
My photo looks better after remastered than it was before only need upscal and maybe a slight retouhing on my face but all of the rest looks good
Hi there, We feel so lucky to win your love! Stay tuned, more unexpected fun video-making features will be released in the near future.
Hello, We have optimized the relevant entry points. You can click on your avatar to find the check-in entry. For any usage issues, please feel free to contact our customer service staff.
Their filter doesn't even know what "sensitive material", blocking me everytime I try to create something that has nothing to do with whatever they mean by "sensitive". And points are not even refunded half the time. They also discontunued the free daily credits.
Hi, we sincerely apologize for the frustrating false filter blocks and inconsistent credit refunds you’ve encountered. We haven’t canceled daily credits—tap your avatar to locate the new check-in entry to claim them.We’ve forwarded your feedback to moderation and product teams to improve filter precision and refund policies.Share your generation records and screenshots via [email protected]. Regards,Pollo AI Support
Its work absolutely fine but I didn't get the result up to the mark.
Hello, We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you. Here is the support contact E-mail address [email protected] Have a good day
Pollo used to be unfiltered, it would generate any image you asked for on the free plan, but now if you want more than 2 images, or if you ask too many questions it stops working. Also the AI doesn't seem to be able to follow a rough description. It needs very Specific descriptions, but you can run out of Text space.
Hi,We’re sorry to hear you’re disappointed with the changes to our platform and the prompt limitations now in place. Content filtering standards have been updated to comply with global safety regulations . We acknowledge the AI currently relies heavily on highly detailed prompts and note the text input space constraint is frustrating. We’ve passed your feedback to our product and AI teams to improve prompt comprehension and review input limits. If you send your generation details to [email protected], we can provide bonus credits as a gesture of apology.Best regards,Pollo AI Support
I FIND THIS TOOL , SO MUCH FRESH , AND REALLY INTERESTING . . . good work . . .
Hi there, We are truly grateful for your wonderful feedback and continued trust in our AI video generation software. It warms our hearts to know that our tool has become a reliable partner in your creative journey. Our team will continue to push technological boundaries, enhance model performance, and deliver more natural, high-definition, and stable video outputs to meet your growing creative needs.
Looks good. More to improve but good!
Hi there， It’s our greatest pleasure to bring you a satisfying using experience. Thank you for your favorable comments and trust in our brand. We will keep investing energy in technical research to upgrade overall product strength continuously.
it interpreted what I phrased very close to what I was intending
Hi there， It’s our greatest pleasure to bring you a satisfying using experience. Thank you for your favorable comments and trust in our brand. We will keep investing energy in technical research to upgrade overall product strength continuously.
All of the features they started out with and advertised are no longer available.. most generations are "flagged by 3rd party models" whatever that means - considering it's flagged with ANY of their available models. Don't waste your money here - they offer nothing special that can't be found at better quality and better prices elsewhere. They REALLY dropped the ball - I wasted $15-20 out of curiousity and learned my lesson.
Hi there, We are genuinely sorry to hear your experience left you deeply disappointed, and we take your honest criticism very seriously. It troubles us greatly that some previously promoted features are no longer accessible, and that you repeatedly encountered third-party model flagging issues across all available engines, which ruined your creation process entirely. We have immediately forwarded your detailed complaints to our product and technical teams for urgent investigation into the missing advertised functions and widespread flagging errors across all models. If you are willing to share screenshots or generation records via [email protected], our engineers can conduct a more targeted review to diagnose what is triggering these constant flags. Best regards,Pollo AI Support Team
Hi there, It means so much to us that you are satisfied with all functions of our AI video tool. We will continue to enrich creative gameplay, optimize rendering efficiency, and try our best to meet diverse video creation needs of different users.
Hi there, We sincerely appreciate all your positive evaluation and sincere encouragement. Our team will stick to original intentions, focus on user experience, and constantly improve product stability, compatibility and practicality in daily updates.
Pathetic for video creation. only video up to 15 seconds; it cannot be used for long video creation. waste of money.
Hi, we’re sorry our video length disappointed you. Different models support different durations, and you can try the agent model for longer videos.We’ve noted your feedback for optimization. Reach out to [email protected] and we’ll add bonus credits as compensation.Regards,
Doesn't allow anything. Flags even the most innocuous prompt, such as having two people walking together, as inappropriate. Completely useless.
Hello, We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you. Here is the support contact E-mail address [email protected] Have a good day
Hi there, Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
my experience was great in general but i think you could advance even to more languges like swahili since it was my main motive which then led me to pick english as my alternative. Other than that its great using it
Hi there, We sincerely appreciate all your positive evaluation and sincere encouragement. Our team will stick to original intentions, focus on user experience, and constantly improve product stability, compatibility and practicality in daily updates.
it is simply horrible , just gobbles credits and give out shit..
Hello,We’re terribly sorry the generated content failed to meet your expectations and caused your bad experience. Our technical team will optimize the model to improve generation quality effectively.You can contact our customer service directly for assistance and to report your problem. This will help us resolve your issue more directly. Please contact us at [email protected].
Wasn't even close to what I asked for. but thanks for trying
Hi, We’re truly sorry the generated result failed to match your request at all and brought you a disappointing experience.We’ve forwarded your specific feedback directly to our technical team to review and optimize the prompt recognition logic. Don’t hesitate to message us whenever you need further assistance. It would be even better if you could provide relevant screenshots and send them to our email address.
Pollo Ai renewed my subscription on June 1, 2026. They removed $41 CAN from my bank account. I am unable to access a single credit owed to me. I can not even make a picture. Each time I click generate, I am taken to the subscription page like they didn't renew my subscription. This if theft and fraud. Do not subscribe to this company.
Hello, Regarding any issues with the purchased package, it is recommended that you contact our professional customer service staff. We will respond to your questions within working days. Here is our customer service email contact information [email protected]. Wish you a happy life！
When I register it was NSFW allowed now it's not, bummer what a fluke. The daily credits are no longer available now I need to recommend it to earn credits, I feel force to do things I do not want to do, bummer another thing. Those two things are very displeasing. Last thing, video renders cost a lot, bummer another one, 3 strikes out.
Hi, We sincerely apologize for any inconvenience caused. According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here: Terms and Conditions: https://pollo.ai/terms-and-conditions We truly appreciate your understanding and support in following these guidelines. In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally. We've optimized the check-in interface. You can now click on your profile picture and then click on [the relevant icon/link] to find the check-in entry. Thank you for your understanding and cooperation.
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