Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps.Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
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Is Pollo AI legit?
Pollo AI (pollo.ai) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the video and image generation, noting that the platform is very easy to use and fast. Many people find it to be a practical and creative tool that successfully streamlines their workflow and brings their original ideas to life.
Some reviewers were not happy with credit consumption, mentioning that credits were used up quickly or wasted when the artificial intelligence misunderstood prompts. A few other people also felt that there were occasional issues with prompt fidelity, where the final output did not accurately match their exact instructions.
Auto-generated from all reviews of this business. For reference only.
The AI doesn't follow the instructions it's given. It does whatever it wants.
La IA no sigue las indicaciones que se le dan. Hace lo que le da la gana.
Reply from Pollo AI2026-06-02
Hi there,
We’re sorry the generated result fails to follow your prompts as expected. Our team is constantly optimizing the model’s instruction-following ability. If you have specific generation cases, you can send details to [email protected], we’ll check and improve accordingly.
Lamentamos que la IA no cumpla con tus indicaciones. Nuestro equipo optimiza continuamente el modelo para que respete mejor las órdenes. Si tienes ejemplos concretos de generaciones fallidas, escríbenos a [email protected] para revisarlo.
Hi there,
We sincerely apologize for disappointing you. If you have any complaints or improvement suggestions, please contact our support at [email protected], and we will assist you with relevant adjustments accordingly.
Your company have been very greedy since the new update. I can no longer access pollo 2 without purchasing and it use to free since. I purchased the plan for this platform few times because i love it but I didn't have a chance to spend my credit. Now there's nothing I can do with your platform since you want to be greedy. You got what comes for you
Reply from Pollo AI2026-06-02
Hi there,
We’re sorry to hear you feel dissatisfied with the latest update. Pollo still supports multiple ways to earn free credits. We’ve optimized the check-in entry, and you can find the daily check-in entry by clicking your avatar to claim free rewards. please email [email protected], we will check your account promptly.
Hi there,
Thanks for your valuable suggestion. . Different models consume different amounts of credits based on resource usage, and we will consider adjusting pricing and credit consumption rules in future updates.Feel free to reach us via [email protected] if you have more ideas.
Hi there! Thanks a lot for your honest review 😊
We notice you mentioned the movements are fast and fluid, while the facial style leans toward sketch art. Our AI supports multiple visual styles, and we’re currently working hard to upgrade our photorealistic rendering capabilities for portraits. Your feedback is really valuable to us. We’ll keep improving to create more lifelike video results.
You can also send your video URL to our customer service email address. This will help us troubleshoot the problem. Our contact information is here. You can also send your video URL to our customer service email address. This will help us troubleshoot the problem. Our contact information is [email protected]
Hope you’ll give our tool another try soon!
the credits required for making simple videos have drastically increased recently. no bueno.
Reply from Pollo AI2026-06-01
Hello, thanks for your feedback. We apologize for the inconvenience caused by the recent adjustment. We will gradually optimize our credit rules, and the required credits do vary for different types of videos.
If you have any other questions, please contact us at [email protected].
It has been a largely positive experience and I've seen improvements with the model although wish more value was provided to Pro "members" related to the pricing of the house model's (Pollo's) latest video generator.
Reply from Pollo AI2026-06-01
Hi there，
Many thanks for your great evaluation and sincere approval. We feel honored that our software can bring you great convenience in video creation. We will keep learning and improving to make our AI video generator more professional and practical.
Hi there,
We highly value every positive comment from users like you. Thank you for affirming our product performance and service quality. Our technical team will keep iterating versions and enhancing the stability and intelligence of video generation.
It's shameful how expensive it is for the few services it offers. Failed and disconsidered.
Reply from Pollo AI2026-06-01
Hello, thank you for your feedback. We sincerely apologize that you feel our pricing does not match the available features and for the unsatisfactory experience.
We will review our service carefully. Please contact [email protected] if you have further concerns.
Of all the ones I have tried, this one seems needlessly complicated. I like to prompt and click and have the prompt followed exactly. This one doesn't and the things you have to do to fix it are too much. Plus when I extend videos there is no sound. I have googled and youtubed and still cannot find a fix for this.
Reply from Pollo AI2026-06-01
Hello, thank you for your detailed feedback. We’re sorry our platform feels overly complicated and fails to fully follow your prompts. We will simplify the operation and improve prompt recognition in future updates.
We also apologize for the no-sound issue when extending videos. Our team is looking into this bug actively. If you still cannot resolve the problem, please contact our support at [email protected] for assistance.
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.
Does not follow prompting at all. Hallucinates every aspect and gets the most important directions wrong 9/10 times. Make it BETTER!!
Reply from Pollo AI2026-06-01
Hello, thank you for your honest feedback. We are truly sorry that the AI fails to follow your prompts accurately and frequently produces incorrect results. Our technical team is prioritizing upgrades to improve prompt adherence and reduce errors.
If you need further assistance, please contact our support team at [email protected]. We will keep working hard to enhance the overall performance.
The filtering of images is bad enough, but what is worse is deliberately give me images and videos I don't want then taking my tokens. Because that feels like theft.
Reply from Pollo AI2026-06-01
Hello, thank you for sharing your concerns. We are truly sorry to hear you are extremely dissatisfied with our content filtering, and we deeply apologize for the unpleasant experience caused by receiving unwanted images and videos while your tokens are deducted. This is never our intention.
Our team will urgently optimize the filtering system and generation logic to avoid such issues. please contact our support team at [email protected] with relevant details, and we will look into it and assist you promptly.
IIt all started well but after a few images the operator must have got bored and decided to do whatever they wanted and completely messed up everything that I had asked them. The final insult was to show my breast with no nipples,Something that they have done many times before promoting me to have them restored and costing me yet more money and credits
Reply from Pollo AI2026-06-01
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address [email protected]
Have a good day
Most of the time it takes two or three tries or not at all to get the result I'm looking for . I burn through points to get the results I want.
Reply from Pollo AI2026-06-01
Hello, thank you for your honest feedback. We’re sorry to hear you need multiple attempts and use plenty of points to get satisfying results. Our team is optimizing the generation model to boost success rate and reduce unnecessary retries.
If you have further questions or need assistance, please contact our support team at [email protected]. We really appreciate your patience and input.
Hello,
Thank you for your honest feedback on using our product. Regarding the limited information on film-related topics, we have forwarded it to the relevant technical staff. If you have any practical suggestions, you can also contact our customer service at [email protected]
faces are not the same as the original submitted image(s)
Reply from Pollo AI2026-06-01
Hi there!
Thanks for leaving your review. We’re sorry to hear the facial appearance in the final video differs from your original picture. This is an issue we’re actively working on improving.
You can contact our customer service staff for help resolving this issue.
Your feedback means a lot to us, thank you!
very poor quality images, many unwanted atefacts and imperfections
Reply from Pollo AI2026-06-01
Hello, thank you for your honest feedback. We’re truly sorry the output quality did not meet your expectations and that you encountered unwanted flaws and imperfections. Our technical team is continuously refining our AI rendering algorithms to improve image quality and eliminate defects.
If you need further assistance, please reach out to our customer support via [email protected]. We take your comments seriously and will keep working to deliver better results. Thanks again!
Pollo AI has been a valuablExcellent Creative Tool, But Content Control Needs Improvemente tool for…
Pollo AI has been a valuable tool for creating AI-generated videos and experimenting with new creative workflows. The generation quality and variety of tools have helped me produce a large amount of content quickly.
My biggest concern is content control and asset management. I've experienced situations where content protection and publishing settings did not behave the way I expected, and I would like to see clearer controls for creators who do not want their assets shared publicly.
Despite those concerns, the platform has provided significant creative value and continues to improve. Overall, I would recommend it to creators while encouraging Pollo AI to strengthen creator privacy and content protection features.
Rating: 4/5 feels like the most accurate representation of what you've described to me.
Reply from Pollo AI2026-06-01
Hi there,
We are truly grateful for your wonderful feedback and continued trust in our AI video generation software. It warms our hearts to know that our tool has become a reliable partner in your creative journey. Our team will continue to push technological boundaries, enhance model performance, and deliver more natural, high-definition, and stable video outputs to meet your growing creative needs.
Hi there,
We are extremely grateful that you took the time to leave such a wonderful positive review for our AI video generation software. It truly inspires our entire team a lot. We will keep optimizing core functions and upgrading various creative effects to bring you a more stable and comfortable video making experience.
AI is donig a horrible job following prompts, NSFW bodyparts are sooo off, its a waste of money.
Reply from Pollo AI2026-06-01
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.
OpenArt 
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micro1
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