Great customer service and very fast…
Great customer service and very fast shipping
About PolyPads
Data updated- Website
- polypads.co.uk
- Category
- Sports
- Location
- United States · Mansfield
- Status
- Unclaimed
- Last 12 months
- 33 reviews
- Replies to negative
- 6% (1/18)
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Is PolyPads legit?
PolyPads (polypads.co.uk) has a 3.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 6% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Quality product!
Quality product! We’ve used PolyPads on our horses for over 20 years! Rides well, fit well, wash well… fabulous.
Excellent!
Smooth experience from ordering online to delivery at the doorstep.
Order tool a long time to arrive nearly…
Order tool a long time to arrive nearly a month!, emailed multiple times with no reply or update on when my order will arrive. I wrote a comment on their Facebook page about this and then received an email to say it had been dispatched. Lovely numnah but awful customer service. Will not order again unfortunately
Don’t listen to gossip - 2 weeks shipping on bespoke polypads
I had heard they had shut down but obviously just gossip as received my bespoke polypads within 2 weeks of ordering and in plenty of time for HOYS. They’re stunning!
Absolutely appalling company to deal…
Absolutely appalling company to deal with customer service is non existent, I made an order 3 months ago and still waiting, I’ve emailed countless times with no response, I now want a full refund no as completely exhausted my patience, if anyone has any advice on how this can be done I’d be very grateful.
Great item quick delivery good quality…
Great item quick delivery good quality thank you
Saddle pad doesn't move
First saddle pad I have used that my saddle hasn't slipped while riding
Still not received my pad
Great dog beds and quick delivery
Great dog beds and quick delivery; thank you so much - so well made still have some going that we had for our previous dogs around 10 years ago!
5 week delivery
5 week delivery. Not ideal.
Excellent quality but long wait
Excellent quality and I realise they are custom made but the wait was a little too long.
Terrible took 2 months to receive our…
Terrible took 2 months to receive our saddlepad I tried to contact them multiple times but was ignored promised to refund postage but haven’t done that either . Not acceptable at all really
Exactly as Advertised
Exactly as advertised. Can't beat proper PolyPads👍🏻
Lovely product poor communication
Product is lovely but took a lot longer than expected and communication was poor. I tried calling the number on the invoice which didn’t work, mobile on website not available, no reply to emails or facebook messages. Very strange but eventually the items just arrived.
Can’t fault the quality though takes a while to be made and shipped.
Can’t fault the quality of the products. Each is custom made to order and so it takes longer to receive items than one that’s ready made and picked off the shelf. I have made orders on three separate occasions over the last three years and I have had to same experience each time, with the item taking longer than stated on the website. On each occasion I made an enquiry for an order update which is answered only once the item has been made and is ready to ship. I need to learn to be patient! Rest assured, the items have always arrived. If you want a quality custom made polypad this is what you have to do!
Order took 37 days to arrive
Order took 37 days to arrive. In that time Polypad were uncontactable. They phone numbers on the website didn’t connect. And they didn’t respond to my emails. Poor customer service. Very disappointing as this was for a birthday gift which was missed
Absolutely stunned with the fantastic…
Absolutely stunned with the fantastic customer service I ordered the wrong colour and they changed it for me and also messed them around and changed my mind A LOT They were brilliant And when my item arrived I was over the moon The quality is beautiful and I am very pleased with the colour Even better - the fit is fabulous on the horse and for the saddle Very very good product I am ordering another one (or two or three) as soon as I get paid
Still waiting nearly a month later!!!
Still waiting on a delivery from the 2nd of June!!! I already own a few polypad saddle pads and can’t fault them brilliant products. However I was informed 7-10 days for a delivery and here we are nearly a month later, still no sign 😔. I emailed them and I got a response saying there was a problem with the embroidery and they would prioritise my order and would give me a notification when it’s being shipped however that was a week ago and there still has been nothing.
I will always used polypads!
I have always used polypads …. I hated the fiddliness of the straps on conventional numnahs… I always like to wash my numnahs after every ride and when I discovered there was a pad WITHOUT the straps and that the pads STAY in place I was delighted and have never gone back! This time I went for the extra length and a ‘doubler’! Luxury for my 30 year old French trotter Robbia. Sorry that should read 20 year old French trotter! 😆