PolyPads (polypads.co.uk) has a 3.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 6% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-10.
Not received this order that was placed end of May!!!! Took ages to dispatch then offered 48hr courier, a week later I emailed and got a response saying they would check with courier…I asked for them to let me know but still haven’t heard back a week on!!!
Made to measure product- exactly as described and does what I wanted it to
The pad I ordered is beautiful.Very well made brilliant service. Poly pads are great for my treeless saddle.
Took over 2 months to complete order, instead of the 5-10 days stated. I was visiting the Uk a month after ordering and was hoping to bring them back with me to save on shipping fees. Now I have an order of saddle pads stuck in the UK until my next visit due to very untimely processing. This is the second time this has happened. Your product is excellent, but your customer service leaves a lot to be desired. The phone is never answered, voicemails not returned, unresponsive to emails and days to reply to a Facebook message. Such a disappointment for a great product!
Hi Jenny, I have just checked and the carrier is showing your item as delivered 24/4 @ 13.58. If this isn't the case please do get in touch. Kind Regards
Lovely lunging pad, my little pony has dropped lots of weight and his lunging roller was uncomfortable, we tried a numnah but that wouldn't stay put with the movement, so an internet search directed me to PolyPads. I chose turquiose to match the lunging roller, lovely colour and very soft and squishy which is perfect for making my boy comfortable whilst he works.
Absolutely love the pad, super pleased with it. The time it took to prepare and the lack of communication wasn’t great, but postage was refunded. I would order again, as the pads are wonderful.
I've always loved PolyPads. Great colours, quality that lasts and a good service that keeps you informed of where your order is
Great service, Polypads r the best quality and stylish
Excellent company and service. ❤️
Ordered on 13th January and still waiting for delivery.
It's a great products but it took over 2 months to arrive
Really good quality saddle pad and good embroidery, only fault was that I didn’t receive a confirmation email so wasn't able to track order or have my order number.
Product is for for purpose and expected however took 3.5 weeks to arrive! Upon order I was promised 7-10 days to be made and then I paid an additional £8 for 24 hour delivery so should have arrived within 11 days.
Lovely product. Well made.
No communication. Specific time frame specified in the confirmation email. Gone beyond that time frame and asked where my order was, no reply to 4 emails. Today it has been dispatched, with 48hour courier but paid for 24hour. Very bad customer service, lack of comms.
61 reviews matching