Poolinstore (poolinstore.com) has a 5.0 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
I had my machine about a month. I absolutely love it! I am familiar with embroidery and have owned many other brands. Poolin by far has been my favorite, customer service was great from the start, purchasing was a breeze, shipping was quick, and setting up was so simple. I bought the EOV and have had no issues with clothing or hats. I really can’t say enough how much I love this machine, very beginner friendly if you’re new to embroidery.
Very happy with the after-sales service, very friendly and helpful, the response was very fast, only 10 minutes and I already had a Poolin agent answering me.
I am extremely happy with my new Poolin EOX 15-needle embroidery machine! The shipping was incredibly fast, and the machine arrived securely and in perfect condition. It reads digitized files exported from Wilcom, Hatch, and Tajima flawlessly, handling complex stitch sequencing and detailed vector preparations with absolute ease. The stitch quality is consistently phenomenal, even when running longer production batches. Beyond the fantastic hardware, their customer support team is top-notch—responsive, knowledgeable, and genuinely helpful whenever I have a question. I highly recommend Poolinstore to anyone looking to upgrade their multi-needle setup!
After doing research I found out about poolin when starting to get into embroidery. I was nervous at first being that it was new. But I am sooo happy. I took a break and when I started back my screen was not working on my machine. The technician were so helpful and patient. Even when the screen that I order didn’t work, I was sent another replacement for free. I was sent videos on how to take my machine apart and to properly put in back together. It works like brand new now. When upgrading to a multi needle no question ask I will go with poolin. They are the best.
I had a slight amount of experience with embroidery before I bought the EOC6. I knew nothing about the maintenance required to oil and maintain the machine. I watched vids and got the feel for the machine before being greated by Poolin's friendly and helpful staff. Kai Tang is a solid engineer and has been helpful and supportive of my embroidery endeavors. I eventually upgraded to the behemoth of their flagship machine, the EOX. Throughout experiencing the EOX and even prior to me getting it, Kai helps and will continue to help me despite having many customers to help. Poolin's staff is A1 and always supportive. I know they'll keep up the amazing work on being informative and enthused to help out their consumers!
Kai is very helpful if you have any problems. I have had stitching and hooping issues and the service team are there to answer and resolve any issues I have had. The Poolin EOC07 is an excellent embroidery machine and Kai is top notch when issues arise.
Customer support is super helpful. You just need to understand the time difference in when support is available. Every questions has been met with an appropriate answer and I have been helped every step of the way. My projects have came out great!
Leo Wang helped me fix a misaligned automatic threader on my embroidery machine and was very responsive and helpful! Excellent customer support!
I was having issues with one of my needles not moving up and down like it should have. I reached out to my tech team and Kai was extremely helpful.
I love the EOCO 5 it’s been a great machine can’t wait to upgrade!
Excellent customer service! Kai Tang was very responsive and helped me solve my embroidery machine issue step by step. He reviewed my photos and videos, identified the problem, and my machine is now working perfectly. Thank you very much for your professional support!
I had such a great experience with all of the Poolin faculty. From the sales end to the service everyone has been so kind and helpful during the whole process of getting my new machine. Kai Tang was my technician and he was so nice and reassuring! I had no issues what so ever it was very easy to put everything together and start embroidering!! The product itself is very good quality. I got a Poolin EOM 15 needle and It's a beast! I 100% recommend. I’m so glad I went with it.
I am very pleased with my EOC06 embroidery machine that I purchased directly from the online Poolin store. It was easy to set up and the only issues I have had were things that I was doing wrong. The support team has been very quick to respond. They were able to tell me what I was doing wrong and get me going again in just a few minutes.
I love my new machine. It is a poolin EOC07 and it is very nice and very easy to understand and work with the machine and if I ever have a problem the team responds very quickly.
Great customer service, had an issue and they got me going and very quick response, thank you all !!
I was looking to start my business with a 15 needle embroidery machine and so glad I chose Poolin. What really makes them stand out above everyone else is their customer service. They truly go above and beyond to help you with anything you need.
I underrated it performance but I got to learn more with this machine. I am a tailor in Ghana and not many people know about the features the machine possess. Thanks to the technical team too.
I am new to embroidery and I start off with an EOX. Great sales support by Nancy Wen, great support from the started of my online chat and end of sales all the way. There was a mistake during the purchase on the product description on the site. Poolin tried their best to compensate me with all they could do. Everyone make mistake, the fact is how someone willing to face it and correct. Poolin did it and such a responsible company. Shipment wae fast, within 7 days, I received my machine. During the troubleshooting, thank you Kai Tang for the continues support. I left any questions in the chat and he will get back to me the same day or the next day. Getting a machine from Poolin really give me the peace of mind because of their continues support. Thank you Poolin team.
I’ve used embroidery machines for over twenty years. I was extremely excited about Poolin’s price point for large area machines. I bought the EOCO7. I am very happy with it. It functions beautifully. Support is always ready to help.
I was very upset that every stitch-out was awful, no matter how many tension adjustments. I reached out on the Poolin Support Group on Facebook to see what the factory tension was. Kai Tang asked me to message him, and I did. He took me step by step to adjust the tension. Needless to say, the tension was not the issue, but the timing. He was very patient with me, and I felt comfortable with his suggestions. He sent me a short video on how to adjust the timing, and it was successful. I received my Poolin EOC06 in December 2025. After adjusting the timing, it was the best stitch-out I ever had. I am very pleased with the customer service, help, and guidance I received. Give Kai Tang a raise. 🥰
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