Poolinstore (poolinstore.com) has a 5.0 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
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Lisa · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Phenomenal Customer Service
From the moment I first reached out to Poolin while researching embroidery machines, I have been impressed by every interaction with their team.
The after-sales support team is incredibly responsive— at all hours of the day—and has gone above and beyond to help me succeed. Whether reviewing photos of my stitching to recommend tension adjustments, sharing detailed videos and tutorials, or troubleshooting issues with me, they've always been quick, knowledgeable, and genuinely invested in helping.
Purchasing an embroidery machine is a big investment, and knowing I have this level of support has made all the difference. I truly feel supported every step of the way and couldn't be more appreciative. I highly recommend Poolin to anyone considering one of their machines!
Customer service has been wonderful. They respond very quickly and have helped me through the couple issues I’ve had.
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SF FELICIANO · 1 review · Experienced 2026-08-04 ·
★★★★★
It was all worth the time and patience
It was all worth the time and patience. Kai Tang's service support was exceptional and I am very please to deal with some one with his knowledge.
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Danny B · 1 review · Experienced 2026-08-04 ·
★★★★★
My Experience with the poolin EOX has…
My Experience with the poolin EOX has been amazing mostly in part because of the team supporting it. Cathy and Leo have been on top of it. A truly amazing team with this type of support you can’t go wrong. It’s not just the machine but the support that comes with it. At first it was a little intimidating and I’m slow so for me it wasn’t unbox and run. This is are first embroidery machine so I wanted to take time to know and understand the EOX. Leo had me up and running in no time. Took me through the tension test to first embroidery layout in instinct. He then took me through maintenance of the machine which is very important to keep it functioning and optimal. I down loaded some purchased designs which I am now working on to get some patches made to final product. Soon I will be on hats which is an awesome feature. This is my first machine so I can’t come pair but it stitches out beautifully. I have some professional embroidered items I compared them to and wow no difference. If you’re looking for an embroidery machine for starting out or growing your business for the price point you can’t go wrong here. I highly recommend the EOX it’s professional and strong I have not found anything cheap about this machine it was well thought out and made. Totally amazing.
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Sebastian Pulido · 3 reviews · Experienced 2026-08-02 ·
★★★★★
The shipping arrived quickly
The shipping arrived quickly, easy to install, software system is easy to understand, fast customer support. Kevin and Amy have been my advisors and always answer, they support me with videos and online help. I am very happy with the embroidery machine
Kai,
Thank you so much for you help to fix my EOCO6 embroidery machine. I really appreciated your patience and knowledge. Thanks to you, it’s up & running again.
Thanks again,
C. McKenna
The company is very cooperative and if you have problems the support follows you to solve the problem they are wonderful and working on the machine is very easy and wonderful I am excited to get new designs with the Pauline machine thank you
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Zoee · 1 review · Experienced 2026-08-01 ·
★★★★★
I upgraded my machine to the Poolin EOm…
I upgraded my machine to the Poolin EOm 15 needle machine and am incredibly happy. The machine was at my house in a week, secured and in perfect condition. But what’s even better is the service team that responds in usually less than 5 minutes and always walks me through the issues I am having! Beyond happy with my purchase.
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Andre Guerrieri · 3 reviews · Experienced 2026-07-27 ·
★★★★★
Poolin is a fantastic company!
I’m brand new to embroidery and based on my research, I decided to purchase a Poolin EOC05-RE. The machine is very user friendly and easy to use. It’s packed with features and there’s not a machine on the market that compares. Based on the spectrum of Poolin embroidery machines, there’s on one embroidery machine that is less expensive. In my effort to learn this craft, I registered on the official Poolin Facebook group. What happened next away and shows their commitment to their customers… ALL of their customers. It’s the first time I was contacted by a manufacturer to find out how I’m making out with my new machine. They messaged me directly and the group included company engineers. Poolin has a customer for life.
I am a beginner embroidery and really don’t have a clue what I’m doing, but after I did my research. Decided to choose the poolin machine. Today was the first day I tried to tackle a project and fell into a lot of issues, but the customer service with this machine is amazing. They immediately contacted me back and walked me through all the different steps to get me up and running like a professional
A++: Kai is amazing and I would totally recommend this company and this machine to anyone.
As someone who is completely new to embroidery, I couldn’t have asked for a better experience with Poolin. Learning a new machine can be overwhelming, but their customer service has been absolutely amazing. Every time I reach out with a question, they respond quickly with helpful, detailed guidance.
What has impressed me the most is that they don’t just answer my questions—they actually check in with me regularly to make sure everything is going smoothly and to see if I need any additional help. That level of customer support is rare and has made learning so much less intimidating.
The machine itself has been great and has exceeded my expectations. It’s easy to use, produces beautiful embroidery, and has been a fantastic investment. I highly recommend Poolin, especially if you’re just starting out. Knowing you have such a responsive and supportive team behind you makes all the difference!
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Amy Tomlin Cooper · 1 review · Experienced 2026-07-31 ·
★★★★★
AMAZING customer service
The customer service exceeds any customer service I have ever come in contact with. Kai, Kevin and Quinna have all gone above and beyond any time I have reached out. Thank you all so much. I’m really enjoying learning my EOM.
PooLin is such an amazing company! Their after purchase support is the most amazing I’ve ever come across! Kai Tang is the BEST! He has so much patience and is very knowledgeable! I also enjoyed his sense of humor! I’m so glad he’s my “Go To” tech support helper.
The EOX runs like a beast. Puts out some of the best quality of embroidery i’ve seen. Love mine and can’t wait to add more in the future. Customer service is great as well. They are so kind and helpful.
Great customer service.
The Poolin EOM is extremely user friendly and is the best machine I’ve worked with especially being a newbie in the embroidery world. Highly recommend
Kai was wonderful in responding my warranty issue and sending the replacement parts asap! Especially with the time difference. Very appreciative!
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Rochelle Carter · 1 review · Experienced 2026-07-29 ·
★★★★★
Customer service was great
Customer service was great! They helped with a software update that has made my Poolin EOC05 work smoothly. They were quick to respond and worked with me until a solution was found. The machine works great and I am excited to continue making projects!
I recently purchased the Poolin EOM 15-Needle Embroidery Machine. When I first received it, the machine displayed a "Connection Error" and would not operate properly. I contacted Poolin's customer service, and they worked closely with me to troubleshoot the issue. Although we were unable to resolve the problem, they quickly determined that the machine was defective.
Poolin promptly sent me a replacement machine and arranged for the defective machine to be picked up, making the exchange process easy and hassle-free. Throughout the entire experience, their customer service team was responsive, professional, and committed to making things right.
While receiving a defective machine was disappointing, the way Poolin handled the situation gave me confidence in the company and its commitment to its customers. Based on both the quality of their customer support and my experience with the replacement machine, I would recommend the Poolin EOM 15-Needle Embroidery Machine.
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customer · 2 reviews · Experienced 2026-07-30 ·
★★★★★
I love my Poolin EOC06
I love my Poolin EOC06. I ran into an issue today and contacted Leo with the support staff from the facebook group. He was quick with a response and way to fix my issue. I was up and working again in minutes! So grateful to a company that values their customers and stands by their products!
