I bought poolin Eoc07 very nice machine…
I bought poolin Eoc07 very nice machine i worked with it and it is easy to use
About Poolinstore
Data updated- Website
- poolinstore.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 60 reviews
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Is Poolinstore legit?
Poolinstore (poolinstore.com) has a 5.0 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
Kai Tang is an excellent technical…
Kai Tang is an excellent technical support specialist! He helped me through maintenance when my machine had problems after shipment. It saved me a lot of hassle instead of having to send it back for a replacement.
Kevin helped me resolve my issue over…
Kevin helped me resolve my issue over the course of several days and provided clarification on other machine related questions. Great experience!
Poolin EOC06 - Sales and after sales support - Beyond Excellent
Being a completely new to embroidery, I have thoroughly enjoyed any interactions, support and guidance from Poolin's sales and tech support team. That support did not end, as with many companies, with the purchase of single needle Poolin EOC06, but it has been going on since Nov 2025. Excellent machine,fair price, above excellent sales and technical support, very responsive, knowledgable, patient and aiming to resolve any potential issues. Very impressed. I wish I could upgrade to the flagship EOX machine in their line up :)
Kevin has been an outstanding…
Kevin has been an outstanding representative for Poolin. From day one, he’s been incredibly helpful with every question and challenge I’ve had. What impressed me the most was his response time—he always replied quickly and never left me waiting. As someone who had never embroidered anything before, I had a lot to learn. Kevin was patient, knowledgeable, and took the time to guide me through the process without ever making me feel overwhelmed. Thanks to his support, I’ve gone from being a complete beginner to embroidering with confidence and excitement. Thank you, Kevin, for your exceptional customer service, patience, and dedication. Poolin is lucky to have you on their team, and I truly appreciate everything you’ve done to help me succeed! ⭐⭐⭐⭐⭐
Poolin EOX upgrade
I just purchased a Poolin EOX after owning an EOC06 for a year. It has been fun learning how to use my new machine and look forward to all the personalized items I’ll be able to make. Leo Wang, Kai and Quianna Xu have all provided lots of assistance in getting my machine up and running and assisting with any technical support while I learn to use my new embroidery machine.
Poolin : Excellent Service and EOX a Fine machine.
The service. I had so many questions and there was always someone available to help, and the videos are wonderful, easily accessible. Its made the whole experience ecxellent. The machine itself is grand. A bit of a learning curve, but that was expected as I had not used a commercial grade machine before. (Poolin EOX) The included supplies are of fine quality as well. Thankyou.
Kai - 24/7 Poolin Customer Support
Kai, helped me fix my machine in less than an hour. He was responsive and sent helpful videos to help me problem solve. He was easy to connect with and I didn’t have to wait to get help. I went with the Poolin machine over others because of the promised 24/7 customer support with real individuals and it did not disappoint. Thank you!
Kai and the whole team is great
Kai and the whole team is great! The Facebook group is helpful, but takes a bit to get a response. Best chance is to email or message someone from their team. Kai asked for pictures and videos and sent me videos and pictures back to find the solution. After fixing our suspected issue, I had to redo my tension so we did a few tension tests. Overall, I am enjoying the Poolin embroidery machine and the team!
We do not usually write reviews but in…
We do not usually write reviews but in this case we feel that it is very necessary to write one. We purchased a BAI Mirror 1501 in May of last year 2025. After researching different companies for several months we choose to purchase the Bai Mirror 1501 embroidery machine. It is something new for us to make this large of a purchase with a company outside of Canada. My bank manager requested information that would be needed to make the abroad transaction. We were dealing with Amy Wang of the a BAI purchasing group. She was able to reassure us that everything would go smoothly once her Bank manager had the legal information to transfer the funds. Amy said that once the transaction was approved at her banking institution that the BAI Mirror would be delivered with in 2 weeks of purchase. It was only 8 days and everything went off with out a hitch. Once everything was done Amy set us up with Leo an engineer for the BAI embroidery machine. Leo has been a God send. He has help us out from the first time that I set up the machine and hit the embroidery button. This is our first commercial machine so there is alway a learning curve. But with the help of Leo knock on wood that the machine has not had many major issues. I would highly recommend purchasing a BAI Embroidery machine. My wife and I have a small home business. We started this as a hobby and now it is almost a full time business. The Customer Service is the best I have every had the pleasure of dealing with. Thank for your time and I hope you enjoy your BAI Embroidery machine. Steven and Greta
I was facing issues with my Poolin
I was facing issues with understanding my Poolin machine as i am new to embroidery 🪡 However, Kai has been a great help! He walked me through everything i needed to make my Poolin machine work just fine!
Don’t think about it, just get it!!!!
After so much research, I decided to buy the Poolin EOX 15 needle machine. This is my first multineedle and I was a bit nervous. From the beginning I have to say that this has been a great experience. Ordering was easy. Communication with customer service is excellent. I received my machine in 1 week from ordering and the process was smooth. Assembling the stand was something I did by myself and found it extremely easy. There are videos that you can follow on YouTube which were very helpful. Once I got the machine started from there on it has been nothing but exciting every time I stitch something. The quality of the work is amazing and I am excited to keep working on new things. If I’m stuck on something, I’ll send a message and Leo helps me out right away. I am already thinking on adding a second machine as soon as I possibly can! If you are thinking of buying an multi-needle machine and you are new at this, this one is a great one.
Kai was wonderful
Kai was wonderful. Very patient! The language barrier is a little difficult and it’s a slow process but the engineer’s really care and want you to have great service. Highly recommend!
The best support I have ever received!!!
Wow! This company's support is amazing! I had just purchased my machine and kept getting an error message before I could even start embroidering. I put a message on the Facebook user group, and was immediately put in contact with an outstanding member of the company (Kai) who was able to work with me over the course of a couple days to troubleshoot the problem. He was able to send me videos for next steps, look at photos I took and give me feedback for how to continue addressing the problem, etc. I was blown away! I specifically picked this machine because I heard it had good customer support and I figured that would probably be what I needed. WOW-- the reviews are right! Poolin's customer support network is responsive, knowledgeable and friendly. A couple weeks after the issue was resolved, Kai reached out to me again to check that everything was still working and see if I needed any additional help. I cannot recommend Poolin (and Kai's support) enough!!!
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ I absolutely love my Poolin embroidery machine! My shopping experience with Poolin.store was smooth from start to finish, and the customer service has been exceptional. Kevin Xu has been amazing throughout the entire process. Whenever I had questions or needed help, he responded quickly, was patient, and made sure my issues were resolved. Knowing that Poolin provides free technical support has given me confidence as I continue learning embroidery. As someone who is growing my embroidery business, having a company that truly stands behind its products means everything. The machine has been a great investment, and the support team has made the learning process much easier. I highly recommend Poolin to anyone looking for a quality embroidery machine backed by outstanding customer service. Thank you, Kevin Xu, and the entire Poolin team, for your dedication and support. You have earned my five-star rating!
EOC06
I have had nothing but great customer service and assistance from Kevin. I purchased my machine in April 2025 and have used it for hobby. I have really only had 1 issue and Kevin helped me pretty quick. It is definitely a learning curve.
EOX is a fantastic 15 needle embroidery…
EOX is a fantastic 15 needle embroidery machine. This is my 3rd multi-needle embroidery machine (1st poolin) and I've loved everything about it so far. The pricepoint is affordable, the customer service is convenient via whatsapp & facebook, and the stitch-quality is beautiful! Excited to take on more projects and grow my business using this eox!
Exceptional customer service and machine
We couldn’t be happier with the machine, or the customer service. We had an issue when the machine was first delivered and our customer service support representative immediately addressed it and resolved the problem. The machine has been everything we expected and more. Easy to use. Excellent quality stitching. We highly recommend it to anyone, even the most novice user like we are.
The Best(Kai Tang)
I can't say enough great things about Kai Tang! Kai went above and beyond to make sure I understood how to use my poolin machine. Kai were patient, knowledgeable, and took the time to answer every question I had. Even after our session, kai continued to help whenever I needed assistance. Kai dedication, professionalism, and genuine willingness to help made the entire experience amazing. I highly recommend him to anyone looking for someone who truly cares about their customers and wants to see them succeed. Thank you so much for all of your support!
They are always available to answer…
They are always available to answer your questions and help you, the customer service is very good