PortraitFlip (portraitflip.com) has a 4.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 90% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-10.
I have ordered two paintings the first one last November was perfect very nicely packaged for Shipping recd in perfect condition
The second portrait I ordered was terrible. The eyes were not to my liking and you didnt listen when I said I wanted her right eye fixed. The lid is drooping. It arrived with the box torn apart and was actually packaged terrible. The frame was broken and not attached to the portrait. You had to send me a new frame and didnt include the hardware to attach the picture. I would not order from PortraitFlip again
Reply from PortraitFlip2025-10-29
Dear Cheryl,
We’re very sorry to hear about your recent experience. While we’re glad your first order met your expectations, it’s disappointing to know the second one didn’t.
The frame damage appears to have been caused during shipping, and we sent a replacement as soon as we heard from you.
We also understand your concern about the portrait details and have shared your feedback with our team to improve both communication and quality checks.
We genuinely regret the inconvenience and appreciate you taking the time to share your experience. It helps us get better.
Warm regards,
Team PortraitFlip
Our agent did a fantastic job of making sure I was satisfied with the digital draft before beginning the painting process. The painting arrived flawlessly. Shipping and packaging was carefully done.
Reply from PortraitFlip2025-07-21
Dear Jesse,
Thank you for your excellent feedback!
We're delighted to hear that you were happy with the draft approval process and the final painting. It's great to know the artwork arrived safely and met your expectations.
We truly appreciate your trust and look forward to working with you again in the future.
Best regards,
Team PortraitFlip
I’ve never done this before so the process was really easy. Customer service has been in constant contact which has been great. Well pleased so far and look forward to future projects with them.
Reply from PortraitFlip2025-07-21
Dear Ronnie,
Thank you for your kind words! We're glad to hear that your first experience with us was smooth and that our team provided the support you needed throughout the process.
We truly appreciate your trust and look forward to creating more portraits for you in the future.
Best regards,
Team PortraitFlip
Confusing site navigation, consistently not answering my specific questions, delays in allowing me to see mockup. They never seemed to understand that I wanted to get 2 paintings from same photo. Plus their framing prices for 12x16 were $100 - about $40 than other vendors. Felt like I was getting sales jobs instead of customer service. I finally had no alternative except to cancel project and ask for my deposits back.
Reply from PortraitFlip2025-07-21
Hi Bruce,
I’m sorry to hear that your experience didn’t go as expected. We understand that clear communication and a smooth ordering process are essential, especially for something as personal as a custom painting.
Our team attempted to assist with your request for two paintings from the same photo, but it appears we fell short in fully understanding your needs. We also acknowledge your concerns about pricing and navigation, and we’re actively working on making both the site and process simpler.
Your deposit was refunded as requested, and we genuinely appreciate your feedback. It helps us get better.
Warmly,
Team PortraitFlip
I placed my expedited order on 5/6 which “promises” shipping within 4 days of completion Was told it was ready on 5/18 so I paid the balance immediately. This was **13 days ago** . Still no tracking number and no response to my emails all of a sudden. I chatted with “support” and they said it’s in transit but they don’t know the tracking number and that I need to email support again. I think I’ve been scammed. Very sad as this was a special piece. At the very least I want the money back that I paid to have it expedited.
Reply from PortraitFlip2025-10-29
Dear Melissa,
We completely understand how frustrating the delay must have been, especially after such an important purchase. There were temporary shipping and tracking delays at that time due to new tariff rules that affected FedEx’s processing system, which unfortunately impacted your order as well.
We truly appreciate your patience while we worked through it, and we’re glad your painting was safely delivered. We hope it brought you the joy it was meant to.
Warm regards,
Team PortraitFlip
Everything was fine until I paid my final payment. Told the item would soon ship and then crickets. After about a week, reached out to inquire about the status, told it was shipped but not tracking number yet. Reached out a couple days later and was told the item shipped, but due to tariffs, FedEx was having issues with getting tracking numbers. I call Bullsh*t!!! Anyway, still haven't received my portrait, and don't have high hopes I will.
Reply from PortraitFlip2025-07-21
Dear Marvin,
Thank you for your feedback. We genuinely regret the frustration caused during the final stage of your order. Your concerns were valid, and we should have communicated more clearly amidst the shipping delays.
At the time, your portrait had already been shipped, but due to changes in tariffs and FedEx processing issues, tracking information was delayed. We understand how that created uncertainty, and we genuinely apologize for it.
We’re glad to confirm that your portrait was successfully delivered and hope it brought the joy and meaning it was intended to. If there’s ever anything we can improve or assist with, we’re just a message away.
Sincerely,
Team PortraitFlip
The PortraitFlip process and the staff supporting the process were great! My portrait is a wedding gift and I was anxious about some details - not only were the emails reassuring but I was able to chat at ANY time of day and get a response. And I was chatting with a real person not a chat bot. Amazing. I hope the pencil portrait I receive is the same quality as my buying experience.
Update! I received my pencil portrait and it’s great! It’s going to make a wonderful wedding gift. PortraitFlip support indicated that I should not frame it with a glass cover so I’ll be sure to heed their advice. A note to those who are looking to frame a portrait – don’t go to Michaels! Terrible service. I’m going to a local portrait framer and hopefully I’ll be able to do the work done by PortraitFlip justice.
Reply from PortraitFlip2025-07-21
Dear Dolores,
Thank you so much for your thoughtful and detailed review. We're thrilled to hear that your entire experience from placing the order to receiving the final pencil portrait was smooth and reassuring.
It’s wonderful to know our team was able to support you every step of the way, and we’re happy the artwork will serve as a meaningful wedding gift.
We appreciate your trust in our framing advice, and we hope your local framer does justice to the piece. Thank you again for choosing PortraitFlip!
Best regards,
Team PortraitFlip
Dear Layla,
We’re sorry that your experience didn’t go as smoothly as expected.
Your artwork was completed, and our team reached out to share it and offer revisions to ensure it met your expectations.
We understand your decision and genuinely appreciate your feedback; it helps us improve our process and communication.
Sincerely,
Team PortraitFlip
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Evie Poohs · 1 review · Experienced 2024-12-20 ·
★★★★★
My 3rd hand painted oil portrait.
The artist's attention to detail is truly impressive, especially in capturing the delicate features of my two beauties.
The wooden border adds an inviting, rustic touch, perfectly framing the illustration and drawing the viewer's eye inward. The handwritten text, "Eve & Andie," at the top lends a personalized feel, making the portrait even more special.the heartfelt quote I added infuses the artwork with a poignant and tender sentiment, enhancing its emotional appeal. The portrait conveys a sense of connection and love that is both heartwarming and timeless. A truly delightful piece that has brightened my space. Thank You Portrait Flip.
Reply from PortraitFlip2025-03-06
Dear Evie,
Thank you for your thoughtful and detailed review! We are truly honored to have created your third hand-painted portrait. It’s wonderful to hear that the attention to detail, personalized elements, and rustic framing added to the beauty and sentiment of your artwork. Your kind words mean a lot to us, and we’re grateful for your continued trust.
Best regards,
Team PortraitFlip
I ordered a portrait for my parents for Christmas. My father is currently on hospice due to ALS and I wanted my mom to have something special to hold onto for a long time. I knew I ordered the painting late so I was okay with it not coming on time for Christmas. I received an email that the portrait was finished and it was beautiful so I approved it. I emailed a few times asking when I would get the painting and was told multiple times I would receive the tracking number in 12 or 24 hours. After about 5 days of emails back and forth "Sunny" then finally states that the artist who did my painting had a family emergency. I told them I understand and will try to be patient. It has now been weeks. I empathize with this artist. I understand what its like to have a sick family member, but now I don't know how much time my own father has left and this gift that I spent hundreds of dollars on I might not even receive. My father will probably never see it and the company has not responded to my last email asking if someone can just re-do it. I am beyond upset and hurt. I was so excited to get something so special for my parents, but instead it has just turned into a nightmare.
Reply from PortraitFlip2025-07-21
Dear Hannah,
Thank you for sharing your experience, and I want to begin by sincerely apologizing for the delay you faced during such a difficult time. While the painting was completed on schedule, the shipment was unfortunately delayed due to the artist's mother being hospitalized.
That said, we deeply regret the stress this caused, especially given the emotional significance of the gift. I’m relieved to know the painting did reach you, and I truly hope it brought some comfort to your family.
We appreciate your patience and understanding, and we’re taking steps to ensure such delays and communication lapses don’t happen again.
Warmly,
Sunny
Team PortraitFlip
T
Tommy DiBenedetto · 1 review · Experienced 2024-12-23 ·
★★★★★
Repeat Buyer
This is the second time I've used these guys and they are great the entire time. From purchasing, check-ins, updates, tracking, etc. 5/5.
Reply from PortraitFlip2025-03-06
Dear Tommy,
We truly appreciate your continued trust in us! It’s wonderful to hear that you had another great experience, from ordering to delivery. Your support means a lot, and we look forward to serving you again in the future.
Best regards,
Team PortraitFlip
Staying in contact with Alex was simple and quick in responses. Any questions I had were answered efficiently and the updates were helpful! The portrait that was painted was beautiful. Something seemed a bit off about my daughters face in it, but it did look like her. I'm sure it's hard to exactly capture people's look through the free hand art process so I'm not upset at all!
Reply from PortraitFlip2025-03-06
Dear Lauren,
Thank you for your honest and thoughtful feedback. We’re glad to hear that you had a smooth experience with our team and that you found the portrait beautiful. We truly appreciate your understanding of the artistic process and your support. If there’s anything we can do to enhance your experience further, please feel free to reach out.
Best regards,
Team PortraitFlip
Dear Phill,
Thank you for your kind words! We’re delighted that you’re happy with our work. Your support means a lot to us.
Best regards,
Team PortraitFlip
Dear Cynthia,
Thank you for your kind words. We’re honored to have created a meaningful tribute for you. Your appreciation for our communication and quality means a lot to us.
Best regards,
Team PortraitFlip
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Nadia Ruiz · 2 reviews · Experienced 2024-11-29 ·
★★★★★
An amazing gift idea
It was so amazing to see my father open his gift. The surfer service is kind, quick, and listens carefully to what you need. I love my painting!
Reply from PortraitFlip2025-03-06
Dear Nadia,
Thank you for your heartfelt review! We’re delighted that your father’s gift was a special moment and that you loved your painting. Our team is always committed to providing attentive service and bringing your vision to life. We truly appreciate your support!
Best regards,
Team PortraitFlip
A
Apryll G · 5 reviews · Experienced 2024-11-29 ·
★★★★★
Love it!
What an absolutely gorgeous portrait of my two mastiffs! It is so real looking, the picture almost looks like it has fur 🤣
Easy process with great communication and drafts along the whole way, would totally recommend!
Reply from PortraitFlip2025-03-06
Dear Apryll,
Thank you for your wonderful review! We’re thrilled that you loved the portrait of your mastiffs and that it captured their essence so well. It’s great to hear that you enjoyed the process and our communication. Your recommendation means a lot to us!
Best regards,
Team PortraitFlip
D
Deja Williams · 2 reviews · Experienced 2024-10-17 ·
★★★★★
Such great experience
Such great experience. Super fast, exactly what I asked for, and customer service was incredible!
Reply from PortraitFlip2025-03-06
Dear Deja,
Thank you for your wonderful feedback! We’re thrilled that you had a great experience and that we could deliver exactly what you envisioned. Providing excellent service is our priority, and we truly appreciate your support.
Best regards,
Team PortraitFlip
Portrait Flip’s communication was great! I knew every step of the way what was happening with my portrait.
Reply from PortraitFlip2025-03-06
Dear Jennifer,
Thank you for your thoughtful review! We’re glad to hear that our communication kept you informed throughout the process. Keeping our customers updated is important to us, and we’re delighted that you had a great experience. We appreciate your support!
Best regards,
Team PortraitFlip
Dear Rebecca,
Thank you for your wonderful feedback! We’re delighted to hear that you found the painting beautiful. Your satisfaction means the world to us, and we truly appreciate your support.
Best regards,
Team PortraitFlip
So easy to work with! Very quick to adjust and changes you want made. Very happy with my service will send update when I receive the latest piece
Reply from PortraitFlip2025-03-06
Dear Hannah,
Thank you for your kind words! We’re thrilled to hear that you had a smooth experience and appreciated our attention to detail. Your satisfaction is our priority. We truly appreciate your support!
Best regards,
Team PortraitFlip
