The wrong painting was delivered
The wrong painting was delivered. This is a gift to memorialize the lost pet. It was devastating for them to open up the wrong painting.
About PortraitFlip
Data updated- Website
- portraitflip.com
- Category
- Hobbies & Crafts
- Location
- United States · Newark
- Status
- Unclaimed
- Last 12 months
- 21 reviews
- Replies to negative
- 90% (9/10)
Do you own PortraitFlip? Claim this profile for free and start replying to reviews.
Is PortraitFlip legit?
PortraitFlip (portraitflip.com) has a 4.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 90% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Portrait
They did a great job sending me updates as they drew the picture. I made changes and they listened to my changes .
Reply from PortraitFlip2026-07-23
Hi Paula, Really glad we could incorporate your changes along the way; that's exactly how it should work! Hope to work with you again soon! Regards, Team PortraitFlip
Very faithful 20x30in oil painting of…
Very faithful 20x30in oil painting of our beautiful dog. The time lapse video is 24 minutes long, and fascinating to watch. The framing is well done. The box came by FedEx with good packaging. The project was actually done early, and the updates frequent. We are very happy!
Reply from PortraitFlip2026-07-23
Hi Stephanie, This is so wonderful to read! A 24-minute time-lapse means your pup kept our artist busy in the best way. So glad everything from the framing to the delivery lived up to expectations. Hope to work with you again soon! Regards, Team PortraitFlip
Very pleased with our painting
Very pleased with our painting. Will use portraitflip again.
Reply from PortraitFlip2026-07-23
Hi Duey, So glad you loved the painting! We'll be here when you're ready for the next one. Hope to work with you again soon! Regards, Team PortraitFlip
Very sentimental
Help with ordering
Reply from PortraitFlip2026-07-23
Hi Linda, That means a lot! So happy the painting hit the right note for you. Hope to work with you again soon! Regards, Team PortraitFlip
This is the first time I’m doing this and it was the greatest experience
Very easy process from beginning to the end. Great communicator.
Reply from PortraitFlip2026-06-04
Hi James, That's so great to hear, especially for a first time! Hope to work with you again soon! Regards, Team PortraitFlip
Their team brought an Ai image to life...
Their team brought an Ai image to life with excellent updates from their artist perspective. Their team kept me updated on each step of process through email, answered all of my questions in less than 24 hours.
Reply from PortraitFlip2026-04-30
Hi Kolton, This made our day! Our artists put a lot of thought into every piece, so it's great to hear that it came through for you. And yes, keeping you in the loop is something we really care about. Glad the whole experience felt smooth. Thanks for sharing this! Regards, Team PortraitFlip
prompt delivery
Reply from PortraitFlip2026-04-30
Hi Victor, Really glad it reached you quickly! Thanks for taking the time to leave a review. Hope you love the painting! Regards, Team PortraitFlip
Just perfect
The portrait looks amazing. This is my second time ordering from you guys and i love the work you did.
Reply from PortraitFlip2026-04-30
Hi Yanka, Thank you so much! So glad you love it. And the fact that you're back for a second order honestly means the world to us. Hope to work with you again soon! Regards, Team PortraitFlip
Didn’t deliver as promised… big rip off
Reply from PortraitFlip2026-04-30
Hi Andrew, We're really sorry the painting didn't reach you on time. We completely get how frustrating that must have been. Waiting on something you're excited about is hard enough, and a delay on top of that is the last thing we'd want for you. We apologize for falling short here. We hope that now that it's with you, the painting itself brings a smile. Regards, Team PortraitFlip
Amazing watercolor painting!
PortraitFlip did an amazing watercolor painting of my cat that recently passed away. The entire experience was easy and I received a beautiful painting to hang on my wall. Thank you!
Reply from PortraitFlip2026-03-06
Dear Stacy, Thank you for your kind words. We’re honored that you trusted us to create a memorial portrait of your cat. It means a lot to know the painting brought you comfort. Warm regards, Team PortraitFlip
Great experience
They are the best gotta 3 paintings done by them and im always satisfied there communication is great throughout the whole process im always satisfied with the service/ work they provide
Reply from PortraitFlip2026-03-06
Dear Bri, Thank you for your kind words and continued support! We’re so glad to hear you’ve been happy with all three of your paintings and that our communication throughout the process has met your expectations. Warm regards, Team PortraitFlip
Great idea for a present
Great idea for a present. Love the results and quality of the portrait. Will recommend to family and friends.
Reply from PortraitFlip2026-01-06
Dear Xavier, Thank you for your kind review! We’re delighted to hear you loved the quality of the portrait and genuinely appreciate your recommendation to family and friends. Warm regards, Team PortraitFlip
Nothing short of amazing!
I have gotten 2 paintings from them for 2 years now, amazing customer service. Responds quickly & efficiently. I appreciate them and will be coming back for more!!
Reply from PortraitFlip2026-01-06
Dear Janely, Thank you so much for your continued trust and kind words! We’re delighted to hear you’ve had great experiences with us over the years. We genuinely appreciate your support and look forward to creating more artwork for you. Warm regards, Team PortraitFlip
Great way to celebrate any holiday for your special someone.
Great to work with and they do everything possible to make your artwork just the way you want it!
Reply from PortraitFlip2026-01-06
Dear Chapman, Thank you for your kind review! We’re glad you enjoyed working with our team and that we were able to create artwork exactly as you wanted. It means a lot to us that you chose PortraitFlip for such a special occasion. Warm regards, Team PortraitFlip
It was everything I wanted from this…
It was everything I wanted from this picture. I can’t wait until I give it to my mother.
Reply from PortraitFlip2026-01-06
Dear Michael, Thank you for your kind words! We’re so glad the portrait turned out exactly as you hoped. We’re sure it will be a very special gift for your mother. Warm regards, Team PortraitFlip
Customer service is excellent
Customer service is excellent. The Portrait Flip staff guided me through selecting a photo (of a friend's dog) and kept me informed of the steps throughout the process as the painter converted it into an oil painting. I received the painting a little ahead of schedule and was pleased with the result. The image didn't quite capture the dog's expression as I had hoped, but it was accurate and will look great when I get it framed and present it to my friend.
Reply from PortraitFlip2026-01-06
Dear Sandra, Thank you for your thoughtful review. We’re glad you had a smooth experience and that our team could guide you throughout the process. We appreciate your honest feedback and hope the painting makes a wonderful gift when framed. Warm regards, Team PortraitFlip
Attentive
They listened to what I needed
Reply from PortraitFlip2026-01-06
Dear Cassandra, Thank you for your kind words! We’re glad to hear that our team listened carefully to your needs and delivered a positive experience. Your feedback means a lot to us. Warm regards, Team PortraitFlip
Fundamentally everything went as…
Fundamentally everything went as expected. I submitted a portrait photo for which some background part was removed and edited, then a watercolor generated. It took about a month and I am very happy with the results. One con. The system does not allow direct communication white the artist. Every correspondence goes through an intermediary; relevant emails get mixed with add emails creating some confusion. Also I recommend that they show some prior work by the artist and allow the customer to choose preferentially the artist.
Reply from PortraitFlip2026-01-06
Dear Tony, Thank you for your detailed and thoughtful review. We’re glad to hear the final watercolor met your expectations and that you're happy with the result. We appreciate your constructive feedback regarding communication and artist selection. Your suggestions are valuable, and we’re actively working to improve clarity in our correspondence and to enhance transparency around our artists’ work. Thank you again for your trust and for taking the time to share your experience. Warm regards, Team PortraitFlip
Excellent Service
Excellent Service For the second time, Portrait Flip exceeded expectations and timely delivered not just a family painting, but a treasure that my family will enjoy for many years to come!
Reply from PortraitFlip2025-10-29
Dear Jonathan, Thank you so much for your wonderful words! We’re honored that you chose PortraitFlip again and thrilled to know your painting will be cherished by your family for years to come. Your continued trust means the world to us. Warm regards, Team PortraitFlip