PortraitFlip (portraitflip.com) has a 4.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 90% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
L
Liz Hamel · 1 review · Experienced 2024-09-07 ·
★★★★★
I had nothing but a great experience with Portraitflip
I had nothing but a great experience with Portraitflip. I submitted multiple individual photos, asking for a painting of these two people standing together, I paid my deposit. The artist and I communicated until I felt like the picture was perfect, I ordered the painting that I wanted and I sent the remainder of my payment. I received the painting in quick time, considering that it came from overseas. It’s a true painting, not a print or computer image. I am completely satisfied.
Reply from PortraitFlip2025-03-06
Dear Liz,
Thank you for sharing your wonderful experience! We’re delighted that our team could bring your vision to life and that the final painting met your expectations. Ensuring seamless communication and delivering authentic hand-painted artwork is our commitment to every customer. We truly appreciate your trust and support and look forward to serving you again.
Best regards,
Team PortraitFlip
Very good communication excellent customer service
Reply from PortraitFlip2025-03-06
Dear Leonard,
Thank you for your thoughtful review! We’re pleased to hear that you had a positive experience with our communication and customer service. Your satisfaction means a lot to us, and we appreciate your support.
Best regards,
Team PortraitFlip
The communication was great and the product was amazing.
Reply from PortraitFlip2025-03-06
Dear Katherine,
Thank you for your kind words! We are delighted to hear that you had a great experience with our communication and that you loved the final artwork. Your satisfaction is our top priority, and we truly appreciate your support.
Best regards,
Team PortraitFlip
They truly care about their customers. They make needed changes to the projects they are working on and in a timely fashion. With a smile. And the art at the end is beautiful.
Reply from PortraitFlip2025-03-06
Dear Patti,
Thank you for your heartfelt review. We are honored to have created a special piece for you and Roxy. Ensuring our customers’ satisfaction through attentive service and timely revisions is always our priority. We truly appreciate your kind words and look forward to serving you again.
Best regards,
Team PortraitFlip
Dear Janice,
Thank you for your feedback. We’re glad we could work together to bring your vision to life and that you were ultimately satisfied with the final painting. If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate your support!
Best regards,
Team PortraitFlip
This place blew my (already high) expectations away. It’s beyond perfect. 3 separate pictures combined to make it look like one, and looks as natural as a real photo. Very accomidating. Great customer service. Will definitely be back!
Reply from PortraitFlip2025-03-06
Dear Chris,
We sincerely appreciate your kind words! It’s wonderful to hear that our team was able to create a seamless and natural composition from your three separate pictures. Customer satisfaction is our top priority, and we’re glad you had a great experience with our service. We look forward to creating more special pieces for you in the future!
Best regards,
Team PortraitFlip
Dear Jessica,
We are sorry to hear about your concern. According to our records, your portrait has been delivered, and tracking details were shared with you. If you are experiencing any issues with the delivery, please reach out to our support team, and we will be happy to assist you further. Customer satisfaction is our priority, and we want to ensure you have a positive experience.
Best regards,
Team PortraitFlip
c
chris langdon · 46 reviews · Experienced 2024-06-25 ·
★★★★★
Perfect experience
Guys this is the real deal. They took two separate photos and made them into one. It looks like it is real. I wanted a change of background and they were happy to work with me. The photo is so realistic and the background work was phenomenal. I couldn’t have asked for more. Way out did my (already high) expectations. Bravo!
Reply from PortraitFlip2025-03-06
Dear Chris,
Thank you for your wonderful feedback! We are delighted to hear that you loved the final artwork and that our team could seamlessly merge the photos while accommodating your background change request. Your appreciation means a lot to us, and we’re thrilled to have exceeded your expectations. We look forward to serving you again in the future!
Best regards,
Team PortraitFlip
The craftsmanship of this painting is phenomenal! It was amazing to see the quality put on canvas from an uploaded picture that I sent from my phone. I would definitely recommend portaflip to anyone wanting a memory brought to life! Thank you!
Reply from PortraitFlip2024-06-11
Hello Todd,
Cheers to your warm words and a remarkable 5-star review!
Thank you so much for letting us serve you with your artwork requirements; we are glad you like our services.
We would appreciate your sending us a photo of the happy customer holding the painting.
Looking forward to serving you again,
Regards,
PortraitFlip Team
I was afraid to try something like this on a website I never heard of but I was extremely happy with the results. I will be using this site again.
Reply from PortraitFlip2024-06-11
Hello Elizabeth,
Thanks for the 5-star rating and a fantastic review.
We take immense pleasure in providing a satisfactory service to all our customers.
Our team would love it if you could send us an unboxing video, as nothing would make us content other than watching a happy customer unboxing his painting.
Hoping to serve you again in the future.
Regards,
Team PortraitFlip.
Amazing customer service from start to finish. They addressed and improved my suggestion and concerns.I could not believe the price compared to the quality of work. Well worth it, I will be recommending their services to my friends and family. The picture arrived and we were blown away by the quality.
Reply from PortraitFlip2024-06-11
Hello Jose,
I am glad the experience you had with us was a pleasant one.
Thank you so much for letting us serve you with all your artwork changes and requirements; we are glad you like our services.
We would appreciate it if you could send us a photo of the happy customer holding the painting.
Looking forward to serving you again,
Regards,
PortraitFlip Team
PortraitFlip was a link on the Lap of Love website, a hospice site for dogs and their owners. My dog died a few weeks ago and I am still broken over it. For many years I paid a dog walker while I was at work. I found a photo of her and my dog and PortraitFlip created an absolutely beautiful pencil drawing. Use this company! You will be overwhelmed with their talent and professionalism. Will definitely use them again.
Reply from PortraitFlip2024-06-11
Hello Maureen,
Losing a loved one is never easy.
I am sure your dog is in a happy place and watching over you.
We feel lucky to have worked on this sentimental artwork with you and glad that you were satisfied with the outcome.
We would absolutely love it if you could send us a photograph of the happy customer holding the painting or a reaction video; this will bring joy to our artist team.
We hope you will be a returning customer.
Warm Regards,
Team PortraitFlip.
Initially, I completely recommended this company. They had captured the photo of my dog beautifully. They sent me the finished oil painting picture by email, and it was more perfect than I could expect. I was excited to receive the finished product mailed to me.
So, I am updating my review now. I received the portrait in a timely manner. It comes from China which I didn't realize from the website. The portrait is very beautiful. However, I ordered it to be framed and the frame is all chipped and the paint on the frame can just be peeled away. So, needless to say, I am very upset as I feel I just wasted my money. I can't hang it for display now. I am so disappointed. I have reached out to the company and am waiting to see if they are going to do anything. This frame is literally worth maybe 10 dollars, and I paid 75 dollars. The portrait is screwed into the frame, so I personally will not be able to change it without damaging the portrait. I read other reviews, and I see someone else experienced the same thing. This whole portrait should be redone at this point as I paid a lot of money, paid for expedited shipping, and I expected a product that I would love and could proudly display.
If you order from the company, I do not recommend the frame. So, I now have a pretty portrait that I can't display or use now. What a shame!
Reply from PortraitFlip2024-06-11
Hello Mimi,
We are glad you liked our product and services.
We also enjoyed working with you to make your dog’s memory possible. Thanks for your time-to-time suggestions that helped us make your artwork the way you like.
We are enchanted to know that our artwork has made you smile.
Our team would love it if you could send us an unboxing video, as nothing would make us content other than watching a happy customer unboxing his painting.
Thank you again for choosing PortraitFlip.
Cheers!
A
Alton Smith · 1 review · Experienced 2024-05-29 ·
★★★★★
They paid attention to detail and made…
They paid attention to detail and made sure to capture exactly what I wanted. I am very pleased and would recommend them to friends and family. I would definitely use them again 🙂.
Reply from PortraitFlip2024-06-11
Hello Alton,
Thank you for taking time from your busy schedule and writing this wonderful review.
It was a pleasure working with you.
Looking forward to serving you again soon.
Regards,
Team PortraitFlip
Great communication. Unlimited changes if wanted until 100% satisfied before starting the painting. Just an all round good experience.
Reply from PortraitFlip2024-05-28
Dear Jodie,
We are very happy to hear about your satisfaction with the painting and the service.
It will be a pleasure for our team to create more beautiful artwork for you in the future.
Regards,
Team PortraitFlip.
M
Matt · 2 reviews · Experienced 2024-05-20 ·
★★★★★
Great company
Great customer service and understood what I wanted and had it done in a timely manner!
Reply from PortraitFlip2024-05-28
Dear Matt,
We are very thankful for the review and the five-star rating.
We are dedicated to our customer service and are grateful you appreciate it.
For us, there is no greater reward!
If possible, kindly share a reaction video on [email protected]
Regards,
Team PortraitFlip.
Recipient did not like what clothing she was put in and thought some of the people in the photo looked disproportionate. Recipient loved the idea and liked the overall drawing, but has minor complaints.
Reply from PortraitFlip2024-05-28
Dear Michael,
We want to apologize for any inconvenience caused to you from our end.
We do offer to revise the artwork if our customers are unsatisfied with the artwork.
If you were not completely happy with the artwork, we would have been more than willing to accommodate the changes.
I regret that you were not satisfied with the portrait.
We would love to serve you again in the future.
Regards,
Team PortraitFlip.
E
Eric · 1 review · Verified · Experienced 2024-04-24 ·
★★★★★
They do exactly what you ask of them and they are very attentive to your needs
Interactions between painter and myself. Suggestions are important to people that are not aware of what might improve final product. I know not all people appreciate this, but I did...thanks
Reply from PortraitFlip2024-05-15
Dear Eric,
Thank you for sharing your experience and review with us.
We are delighted to receive such admiration and amazing feedback from you.
It fills our hearts with joy that we are able to fulfill our commitment to delivering happiness to our beloved customers.
We at PortraitFlip always strive to deliver the highest customer service and satisfaction standards.
This is why we provide unlimited revisions, so we can create a perfect portrait for our customers every time.
We are glad you chose us and will be delighted to work for you again.
Regards,
Team PortraitFlip.
Dear Jeffrey,
We are delighted to hear about your satisfaction with the painting and the service.
It will be a pleasure for our team to create more beautiful artwork for you in the future.
Regards,
Team PortraitFlip.
They did such a great job on this portrait and it has such sentimental meaning to us !!! My son’s dad on our wedding day and he died when our son was 10. Combining him with his dad on his wedding day is awesome
Reply from PortraitFlip2024-05-09
Dear Janine,
Thank you so much for your kind words.
We appreciate you taking the time to share your experience with us.
We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
If possible, share a picture or video of the happy moment with us. We would love to be a part of such a beautiful memory.
Regards,
Team PortraitFlip.
