Poseidon Expeditions

Dear Kathryn, Thank you very much for your positive feedback and suggestions on photographer-passenger interaction. Your thoughts are valuable to us and we will definitely try to integrate them into the success of our future photo trips. Yours, Poseidon team

Dear Soukayna, We are sorry to hear that you found our expedition staff unprofessional. We’re not sure why you didn’t give any examples of this—i.e. how you or other guests were treated unprofessionally, or what actions were taken by the expedition team that you consider unprofessional. Also, our Expedition Leader and Captain were surprised to learn of this rating from you, as neither of them recall your bringing to their attention any concerns or complaints about unprofessional behavior. If they knew at the time there was an issue, they would have tried to understand your concerns and address them. And so, a learning opportunity for us was lost. The majority of the other guests on your cruise disagree with your assessment. In an onboard satisfaction survey, 93% of those answering the survey said that the landings were either excellent or good, 94% said the same about the expedition leader, and 95% also rated the expedition team as excellent or good. You will also see other good and excellent reviews about your cruise from your fellow passengers here on TrustPilot. Our staff strives for the best possible experience for our passengers while maintaining the guidelines set forth by IAATO. We are required to adhere to these guidelines for the safety of our passengers and the pristine environment which we visit. We would be pleased to address your concerns directly if you email us at [email protected].

Dear Bev, We appreciate you taking the time to write a detailed review and thank you for such high ratings! Inspired by your feedback, we will strive to maintain our high standards of service. We look forward to welcoming you on board again! Yours sincerely, Poseidon team

Dear Susan, Thank you for taking the time to write about your experience on our cruise. We are delighted to hear that we were able to exceed your expectations! We hope to see you again for another unforgettable journey on board Sea Spirit! Yours, Poseidon Expeditions team

Dear Will, Thank you for your wonderful review! We appreciate your high rating of our cruise. Your acknowledgment of the excellent work of our expedition crew and the captain is especially valuable to us, as it takes great knowledge and professionalism to perform successfully in challenging situations. We wish you all the best and hope to see you again aboard Sea Spirit! Yours, Poseidon team

Dear Tim, Thank you for your kind feedback. We are especially pleased to receive this from our regular traveller. We hope to visit more polar regions with you, and each trip will be as interesting as the previous one. Yours, Poseidon Expeditions

Dear Yvonne, we are pleased to receive your feedback! Thank you for choosing the cruise with Poseidon Expeditions. We hope to see you again on board Sea Spirit! Yours faithfully, Poseidon team

Dear Catherine, thank you very much for your feedback and great comments about our service and the team. We hope to see you again aboard Sea Spirit! Sincerely, Poseidon Team!

Hi Sonja, Thank you for your nice words and for choosing to travel with us repeatedly! We are looking forward to your next cruise aboard Sea Spirit! Sincerely, Poseidon team

Dear Jutta, Thank you for taking the time to write a review of your cruise. We appreciate your high ratings of our service and look forward to welcoming you back on board Sea Spirit! Yours faithfully, Poseidon Expeditions team

Thank you, Mr. Gardner, for admitting upfront that the trip was a mistake on your part, relative to your expectations for Poseidon’s expedition guides and educational programming, i.e. our presentations and briefings in the Oceanus Lounge. While some of our guides have witnessed the impact of climate change over the past decade and can talk anecdotally about it, they are not experts on this topic and we don’t promote our expedition cruises with this as a focus. Eighty-six percent (86%) of your fellow passengers on your June trip rated the presentations, recaps and briefings by our expedition team either excellent or good. Ninety-three percent (93%) rated our team for their overall work either excellent or good. Only seven percent (7%) rated them fair. Poseidon has never put itself in the luxury category, and our model in this competitive segment of the cruise industry is to provide great value and great access to remote polar regions where opportunities to see wildlife and areas of great scenic beauty take precedence. We regret that Poseidon wasn’t right for you, but we do hope you continue to explore the polar regions.

Dear Kathrin, thank you for rewarding us with such a wonderful review! We look forward to welcoming you back aboard Sea Spirit, the sooner the better! Sincerely, Poseidon Expeditions team

Dear Koh Kah Tiong: We greatly appreciate your comments about the staff aboard our 114-passenger Sea Spirit! They love what they do, and it is reflected in the way they interact with our passengers. Think of it as welcoming guests into your own home; you'd want to ensure that visitors have a great experience, and that is exactly how our hospitality team and expedition staff look at it, too. Regarding whether or not the Arctic met your expectations in terms of wildlife and glaciers, this is always a challenge for various reasons. “Watching videos” beforehand is helpful to get an idea of what you might be fortunate enough to see—whales, polar bears, seals, active bird cliffs, etc.—but replicating such sightings in real life is never a guarantee. Sometimes the wildlife doesn’t want to cooperate as much as we and our cameras would like. But often it does and we always do our best to put our guests into situations and locations where the Arctic magic grips you and leaves an impression that isn’t soon forgotten. Svalbard guidelines and regulations regarding distances from wildlife must also be taken into consideration, all designed to remind us that nature must be respected and that we don’t want to intrude to an extent that might have an impact on the natural environment. But, we certainly understand what you are saying. Still, the continuing popularity of the Svalbard Archipelago attests to its status as one of the best places in the world to experience both wildlife and untrammeled Arctic wilderness. Thanks again for sharing your comments with us!

Thank you very much for the high rating of our service! We would be glad to see you again aboard Sea Spirit! Yours faithfully, Poseidon Expeditions team.