Positive Prints (positiveprints.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I got a map as an engagement gift with a picture from the engagement and the location they got engaged! The couple loved it! If you have any difficulties with delivery customer service was excellent and easy to work with !
Reply from Positive Prints2026-03-02
Thank you so much for your lovely review, Vanessa!
We’re truly happy to hear the engagement gift was such a success and that the couple loved it — that’s exactly the kind of special moment we hope our prints help celebrate. It also means a lot to know that our customer service made the delivery process smooth and easy for you.
Thank you again for choosing Positive Prints to be part of such a meaningful occasion!
On-time delivery, product as required, perfect packaging, very satisfactory.
Reply from Positive Prints2026-02-11
Thank you so much for your review! We’re really glad to hear the delivery was on time, the product met your expectations, and everything arrived perfectly packaged. We truly appreciate your support. 🥰
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Dave Stanley · 2 reviews · Experienced 2026-02-05 ·
★★★★★
Completely impressed!
I can’t say enough about the quality of the moon canvas I ordered as a gift. Additionally, the timely replies to my emails with questions show that this company understands customer service. I’ll be using them again!
Reply from Positive Prints2026-02-06
Thank you so much for your wonderful review. We’re thrilled to hear that you were impressed with the quality of your moon canvas and that our team could support you promptly along the way. It means a lot to know you’d choose us again — we truly appreciate your trust in Positive Prints.💥
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Chris Watson · 2 reviews · Experienced 2026-01-22 ·
★★★★★
Great service
The customer service was amazing, the person who helped me was very helpful with getting exactly what I wanted laid out, maps and text. They also helped me again after I had already received my print. Would highly recommend.
Reply from Positive Prints2026-02-02
Thank you so much, Chris! We’re really happy to hear that our team could help you fine-tune the layout and details, and that we were there for you even after your print arrived. That’s exactly the kind of support we strive to give. Thanks a lot for the recommendation!💖
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Frank Natale · 1 review · Experienced 2026-01-29 ·
★★★★★
Positive Prints was fantastic
My experience with Positive Prints was fantastic from start to finish. The product turned out beautiful, but the highlight was definitely the customer support. I made a small mistake on my order and was worried I wouldn't be able to fix it in time. I reached out to support and was lucky enough to get Jacek. He sorted everything out for me instantly and was so patient throughout the process. The print arrived looking perfect. A huge thank you to Jacek for being the absolute best! 10/10 service.
Reply from Positive Prints2026-02-02
Wow — thank you for such a kind and thoughtful review! We’re thrilled that the print turned out beautifully and that the support experience stood out. We’ll be sure to pass your lovely words on to Jacek — he’ll be so happy to hear this. Thank you for trusting us with something so special, and for the 10/10 recommendation!💛
My son received it but it had the wrong year for his birthday on it. It says 200e when it should say 2004. Here is my Order no. 1605736. If we could fix this that would be greatly appreciated. Thank you.
Reply from Positive Prints2026-01-28
Thank you so much for reaching out and letting us know.
We’re truly sorry for the confusion regarding the year on your print, we completely understand how disappointing this must have been. Our designs are generated automatically based on the details entered in the creator during checkout, and unfortunately in this case the year (2003) was entered incorrectly when the order was placed.
That said, your satisfaction is very important to us and we’d love to make this right. We’ve already contacted you by email with a few options to help resolve this, including:
- a corrected digital file with the proper year, which you can print locally, or
- a 50% discount to reorder the print with the correct date (for example, using your existing frame). Thank you for your understanding, and please don’t hesitate to let us know which option works best for you - we’re here to help 💛
Thank you for your review. We’re delighted to hear you’re happy with the quality and that we could create something special for you! 💖
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Chris Williams · 4 reviews · Verified · Experienced 2026-01-12 ·
★★★★★
Our print is absolutely amazing
Reply from Positive Prints2026-01-27
Thank you so much for sharing this — we’re genuinely thrilled to hear that your print turned out absolutely amazing! Knowing that it made such a great impression truly means a lot to us. 💛
After I sent in my choice, they sent back suggestions like insert a picture and change the font. Those two ideas made a big difference in the picture.
Reply from Positive Prints2026-01-26
Thank you for your kind words. We’re so glad our design suggestions helped make such a big difference — that’s exactly what we aim for. We truly appreciate your recommendation. 💖
Highly recommended, both for excellent product quality and order management. Problems were resolved quickly and successfully. I recommend it!
Reply from Positive Prints2026-01-26
Thank you for the recommendation. We’re happy to hear that both the product quality and order handling met your expectations, and that any issues were resolved quickly. 🖤
It came out amazing!! So beautiful and thoughtful, my bf loved it!
Reply from Positive Prints2026-01-26
Thank you so much for sharing this. We’re thrilled to hear the final result was beautiful and that your boyfriend loved it — that means everything to us. 💙
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Layan Moran · 1 review · Experienced 2026-01-12 ·
★★★★★
Easy to order and plenty of options…
Easy to order and plenty of options to customize.
I ordered a digital print and had made a mistake. Paulina was more than happy to fix this for me ❤️
Reply from Positive Prints2026-01-20
Thank you for your lovely review. We’re so glad to hear you found the ordering process easy and enjoyed the customization options. It’s great to know Paulina was able to quickly help fix the mistake — we’ll be sure to pass along your kind words. ❤️
Customer service was great and helped me get my gift in time for Christmas
Reply from Positive Prints2026-01-23
Thank you for your kind review. We’re delighted to hear that our customer service could help ensure your gift arrived in time for Christmas. It truly means a lot to us. 💖
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Craig · 3 reviews · Experienced 2026-01-12 ·
★★★★★
Sloooow Delivery
I ordered a print as a Christmas present on the 15th of December and I'm still waiting on it to be delivered on the 12th of January. I completely understand that December is a busy time of the year and I was expecting to not receive it before the 25th December when I made the order. But it's been almost a month.. When the delivery times for European delivery is 3-7 working days, I think it's quite poor. It would definitely put me off buying from Positive Prints again.
Reply from Positive Prints2026-01-13
Thank you for sharing your feedback.
We’re really sorry to hear about the long wait for your order — we completely understand how frustrating this must be, especially given the delivery estimates shown for shipping. While December is indeed our busiest period, a delay of this length is certainly not the experience we want for our customers.
We’d really like to look into this for you, but we’re unable to locate the order based on this review alone. Please contact us directly at [email protected] with your order number, and our team will be happy to investigate the shipment and help resolve the situation as quickly as possible.
Thank you for bringing this to our attention.
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Bree Wilson · 1 review · Experienced 2026-01-04 ·
★★★★★
Very helpful
I would definitely recommend this business for their quality and service. When I purchased a print, it was flawed, I emailed them for a redo. They were quick with their response and very accommodating through the process of sending me a replacement free of charge. Thanks again positive prints!
Reply from Positive Prints2026-01-12
Thank you so much for your kind review. We’re really glad to hear that you’re happy with both the quality of the print and our service. While we’re sorry the original print wasn’t perfect, we’re pleased we could resolve it quickly and send a replacement at no extra cost. Your recommendation truly means a lot to us — thank you for choosing Positive Prints.
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GW · 1 review · Experienced 2026-01-01 ·
★★★★★
Finally Gifts That WOW
As great as the products are the customer service is even better. Personally, I am 2 for 2 on gifts and to say they hit a homerun (my wife cried both times) would be an understatement! I have thus elevated my stature within the family and among friends as they are all amazed at how thoughtful and caring I am. Granted some other husbands have cursed me for "raising the bar" since they did not use Positive Prints!
Reply from Positive Prints2026-01-09
Thank you so much for this amazing review. We’re absolutely thrilled to hear that the gifts had such a strong emotional impact and that they truly WOWed your wife — that means everything to us. Knowing we played a small part in creating such meaningful moments (and maybe raising the bar a little 😄) is exactly why we do what we do. We truly appreciate your trust and look forward to helping you create many more unforgettable gifts in the future.
Excellent product, and when there were issues with the shipping company, they were incredibly helpful in making sure I received my order. Their customer service was great, and the product looks amazing.
Reply from Positive Prints2026-01-05
Thank you for your lovely review. We’re so glad to hear you’re happy with both the product and our customer service, and that everything was resolved despite the shipping issue. It means a lot to us that you took the time to share your experience. 💖
I recently ordered a print as a gift. There was an issue with the shipping (NOT Positive Prints' fault), so I reached out to PP's customer service. THEY WERE AMAZING and so kind. I would, without a doubt, recommend this company and its products. The poster I purchased was perfect.
Reply from Positive Prints2026-01-05
Thank you so much for your kind words and for taking the time to share your experience. We’re really happy to hear that you loved the poster and that our customer service team was able to help despite the shipping issue. Your recommendation truly means a lot to us, and we’re grateful for your trust in Positive Prints.💜
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Deb Young · 1 review · Verified · Experienced 2025-11-10 ·
★★★★★
Lifetime keepsake
I ordered 2 x when baby was born for my grandchildren. Picked the night they were born in custom colours.
When they arrived, the prints were exactly as promised, custom colours true to what I had picked, beautiful designs and framing. Great packs, received undamaged.
If your looking for a unique gift, you can’t go wrong with Positive Prints
Reply from Positive Prints2026-01-02
Thank you so much for this wonderful review. We’re delighted to hear that the prints arrived exactly as promised and that the custom colours, designs, and framing met your expectations. Creating meaningful keepsakes like these is exactly what we strive for, and we’re honored to be part of such special moments for your family. ❤️
