Customer service is horrible
Customer service is horrible got two identical boxes in a row and no response from there team. Boxes definitely not worth what I paid. Avoid at all cost.
About Postfly
Data updated- Website
- postflybox.com
- Category
- Hobbies & Crafts
- Location
- United States · Newbury
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 23% (5/22)
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Is Postfly legit?
Postfly (postflybox.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 23% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I ordered four of the garage sale guide…
I ordered four of the garage sale guide series boxes, made sure i got one of each different box because it said that they would all be different. When they arrived on May.30/2023 I opened them and the only thing that is different is the flies. If i had of known that i would have bought the individual fly packs instead of getting 4 of each item in the box. In my opinion this is false advertising and unacceptable. I reached out to Postfly customer support, got one email back and then silence
Not impressed.... spend more for higher quality.
Not impressed.... you get what you pay for. The first fly bundle rod is of solid quality but the reel is cheap and not reversible, if it is there's no instructions on how to reverse it. As a lefty trying to get seriously into fly fishing I'm extremely disappointed. The bundle itself is a great deal for the educational material and other items but if you're expecting an amazing rod and reel your better off spending a little more and getting something else
First cast program
I received everything needed to start my fly fishing journey. My boxes did come out of order, and Postfly did reach out to me to apologize for the mixup. Postfly did send out box #1 and #3 back to back so I got all my boxes in the same month, so thanks for that, I didn’t have to wait. One item I wish came in a box was tippet rings, but it’s just a want not needed, I did receive a lot of leaders that I very much appreciate. The day before I received my last box I did catch three bass 1 smallmouth and 2 Guadalupe bass. Thank you Postfly I’m really liking fly fishing.
Poor customer service - not a trusted vendor!
Subscribed to monthly saltwater fly box. Jan 16th - charged my credit card...shipment did not occur until Jan 23rd. USPS stated they does not have package. UPS Mail Innovations said suppose package with tracking number left Juliet and Smyrna Tn and Marrow Ga on Jan 23rd. Still nothing...Liam stated it is out of postfly hands and I should contact USPS. How can I contact USPS when they do not have the package. Who is UPS Mail Innovations and why is PostFly charging me before shipment occurred. When I asked why this billing is occurring. Silence!!! Something stinks here and I do not mean bad fish. I would not recommend this Company as a trusted vendor! It is Feb 7th....still has not arrived. Postfly should use a more reliable shipping vendor!
Reply from Postfly2023-02-06
Delaney here from the Postfly Customer Support Specialist team. Thanks for taking the time to leave us a review and share your feedback with us. I'm sorry to hear about the issues you experienced with our shipping and our sevice. We do see we have been in contact with you and we are looking forward to make this right as soon as possible. We hope to resolve this issue soon.
False advertising/horrible customer service
My wife got me a regular fly box 3 month subscription. The first box showed up with no trout unlimited membership information. I emailed the info email from the website to ask what was going on, and someone names Ian responded. He said they ran out of the subscriptions. When I followed up and asked how to get the subscription, he went radio silent. When I got the second box, I was missing the postfly branded item I was supposed to get. I have emailed again...no response. I have called the # on the website, no answer. I left a voicemail...nothing. I sent them private messages on IG...nothing. I posted my issues on their FB and IG pages since I can't get anyone to respond...nothing. This is very disappointing. I see responses on here fron Postfly saying they value customer service. That seems to be the farthest thing from the truth. I think it’s funny that they replied telling me to email them. I guess they did not read my review. I’ve already emailed him multiple times.
Reply from Postfly2023-01-12
Good afternoon, We really appreciate you taking the time to share your feedback with us. We are so very sorry to hear you have not had a great experience with us! We would love the opportunity to make things right. Please send us an email to [email protected]. Thanks and we look forward to hearing from you! -The Post Fly Team
Poor Customer Service and Wrong Products
I ordered the guide series subscription in November waited a month for my box and it never showed.....I was sent a West Coast trout box as a replacement after trying for a week to contact someone which is the wrong box im supposed to have a standard or East Coast and thats the only communication I've had with this company. there phone number does not work and they do not reply to emails. I am 2 months in to my subscription and I still haven't received the correct product I ordered. I cannot get in contact with anyone from the company and feel like I have been robbed. I just want my subscription fixed but can't do that for the lack of any communication so I want my money back and don't recommend anyone getting robbed by this company. I've had the worst experience with Postfly.
Reply from Postfly2023-01-04
Good afternoon, We really appreciate you taking the time to share your feedback with us and we are very sorry to hear you were not happy with your experience with us this far. Customer satisfaction is very important to us and we would love the opportunity to help fix this issue. Please send us an email to [email protected]. Thanks and we look forward to hearing from you! -The Post Fly Team
The products are top notch and the…
The products are top notch and the flies are of the best quality I have found.
I love getting my new box each month…
I love getting my new box each month and recently added on the fly tying box keep up the great work with chosen products
Reply from Postfly2022-11-16
We sincerely appreciate you taking the time to provide us with your feedback! We are so happy to hear you love your boxes because we love sending them to you! Good luck on the water! Tight lines, The Postfly Team
Got sent the wrong box
I ordered the guide series box and got send the regular box. Sent customer service multiple emails and it took a while to hear back from them but they sent me the correct box eventually.
Reply from Postfly2022-11-16
My name is Delaney and I'm a member of the Customer Support Specialist Team here at Postfly. We really appreciate you taking the time to leave us a review. With that being said, I'm really sorry to hear you did not receive the correct box this month. That should not happen and we want to ensure that we sort this out for you. We can see that we have reached out to you to make things right. Thanks again for your support and we look forward to resolving this issue.
Postfly is great
Postfly is great! There monthly boxes always has useful items to help you become a better fly fisher! Highly recommend them.
Reply from Postfly2022-11-16
We sincerely appreciate your feedback! It is so great to hear you are loving our boxes and they're helping you become a better fly fisher! That's why we do what do and we love it! Good luck on the water! Tight lines, The Postfly Team
Quality product
Quality flies merchandise equipment accessories knowledgeable information. overall presentation. All awesome
Reply from Postfly2022-10-27
Hey Tyler! Thanks so much for taking the time to leave us a review! We sincerely appreciate your kind words. We are so happy to hear you're enjoying our products! Good luck on the water and tight lines! - The Postfly Team
Great boxes and good selection of flies…
Great boxes and good selection of flies and other stuff
Reply from Postfly2022-10-19
Hey Krag, We really appreciate you taking the time to share your feedback with us and we are very happy to hear you love our boxes! Customer happiness is extremely important to us and we work hard each month on each and every box! Good luck out on the water and tight lines! - The Postfly Team
Purchased the Fly Tying Monthly…
Purchased the Fly Tying Monthly subscription box as a way to get into tying flies with a helpful walk through along the process. I am very new to tying and this seemed to be a great way to get started. I received my box with all the materials in a timely manner but upon searching for the video to tie the fly i realized the video I was looking was not posted. I messaged them about the problem and they got back to me with a link to a private video on which I had to enter a private password to access. Strange experience, but it’ll work. I’d rather not have to message the company about a problem when they describe that you get the video with the purchase of a box. Also, the fly was spelt wrong (Chermobyl instead of Chernobyl) and the size was originally a size 2, then taped ovear with size 6, then taped over with a size 8. Gives the impression that they are just throwing together whatever works for them. I’m not disappointed, the customer service was short, sweet and timely, but I’m not impressed either .
Reply from Postfly2022-10-19
Good morning, My name is Delaney and I'm with the Customer Support Specialist Team here at Postfly. Thanks for taking the time to share your feedback with us and I'm sorry your recent experience was less than satisfactory. Customer Happiness is very important to us and we appreciate you bringing this to our attention as we are currently working on this issue to make sure it does not happen again in the future. Please don't hesitate to reach out to us at [email protected] if you need anything else in the future and we will be happy to help you! - The Postfly Team
Pleasantly surprised!!
I ordered the ripper combo while on sale. Exceeded my expectations by far. Casts like butter and had a few trout and smallies take drag and the reel felt awesome. Im not sure if any setup can beat this quality for the price.
Reply from Postfly2022-09-28
Hey Christopher, Thanks so much for taking the time to leave us a review! We are beyond thrilled to hear you love your Ripper Combo! Good luck on the water and tight lines! - The Postfly Team
I was subscribed for years with…
I was subscribed for years with Postfly. I got the monthly flytying kit. At first it was awesome, something different every month, the materials were pretty decent and you got a cool extra gift as well. Over time it changed, the materials were getting super cheap and the patterns were all about the same. Each month there was dubbing, that was just yarn they blended. I have several packages where the yarn pieces are still in the dubbing. It became more like craft store cheap materials rather than how it was in the beginning. On a good note, their costumer service is top notch, the company just really got cheap with their materials.
Reply from Postfly2022-09-19
Shannon, We really appreciate you taking the time to share your feedback with us and we are very sorry to hear you were not thrilled with your recent boxes. Customer satisfaction is very important to us and we would love the opportunity to help fix this issue. Please send us an email to [email protected]. Thanks and we look forward to hearing from you! -The Post Fly Team
Awesome selection of flies
Awesome selection of flies, and goods!
Reply from Postfly2022-09-14
Jonathan! Thank you for taking the time to review us and for your kind words! We are so happy to hear you are enjoying your Postfly Boxes! Tight lines, The Postfly Team
Love everything that can in my first…
Love everything that can in my first box,
Reply from Postfly2022-09-07
Hey Robert! Thank you so much for your kind words and for taking the time to give your honest feedback! It is great to hear you loved your first box! We are looking forward to sending you more boxes! Enjoy! Tight lines, The Postfly Team
Tying boxes and service have gone down hill
I only gave PF 2 stars because they’re kits are good. However, ever since the company was acquired by “Catch Co” it has gone down hill. I order 3 fly tying kits a month, one for each species, and they stopped including tippet for the flies and the “high quality gear” has gone down significantly as well (last month I got a soft sunglasses case, which was a repeat). The cost is the sam at almost $30/box, but the quality has gone down. I have reached out a number of times about this and have received no reply. So again, the kit and newsletter are good, the rest is garbage for $30/box.
Reply from Postfly2022-09-01
My name is Delaney and I'm a member of the Customer Support Specialist Team here at Postfly Box. We really appreciate you taking the time to leave us a review. With that being said, I'm really sorry to hear you haven't been thrilled with your recent boxes. Happiness for all of our customers is our goal, so we want to make sure that we sort this out for you. Please send an email to us at [email protected] so we can work this out together. Thanks again for your support and we look forward to resolving this issue!
Post fly rocks
The fly tying kit was really easy to use with great instructional videos
Reply from Postfly2022-08-26
Hey John! Thank you for your kind words! We are so happy to hear you are enjoying your Fly Tying Kit and our videos! We hope you catch some big ones! Tight Lines, The Postfly Team