Prettytina is a leading international online fashion clothing store. Focusing on the very latest in affordable fashion style women clothing, we provide thousands of the latest in chic product lines, to give maximum choices to our valued customers from all over the world. We provide fantastic service and still work hard to improve it.
Written by the business, not verified by us.
Is Prettytina legit?
Prettytina (prettytina.com) has a 1.2 out of 5 rating on OK.one, based on 126 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-10-25.
Where do I start?
I ordered a dress in late June. They promised a shipping time of UP TO 14 days.
14 days came and went and when I messaged them, they told me the dress was on backorder. Told them I wanted a refund. Told me my order was already processed DESPITE not being shipped. They refused to give a refund or tracking.
I escalated with Paypal. On the LAST day, they input a tracking number that showed fake movement in NY. Paypal said they could do nothing until 10 days with no tracking movement. On the 9th day, they actually posted an item from CHICAGO.
When the item arrived FIVE DAYS later, it was a SWIMSUIT from their other company called LUCKY BOP.
When I messaged and emailed, they refused to answer.
They are PROFESSIONAL SCAMMERS
I see the ‘response’ telling me to reply. You BLOCKED me on FB and left my messages on read and stopped replying to my EMAILS! Don’t patronize me scammer.
Reply from Prettytina2023-08-29
We apologize for the inconvenience and frustration you have experienced with your order. We understand your concerns and we want to address them promptly.
Please provide us with your order details, including the order number and any relevant information, so that we can investigate the situation thoroughly. We take these matters seriously and we want to ensure that we resolve this issue to your satisfaction.
Rest assured, we are committed to providing excellent customer service and resolving any issues that arise. We apologize for any miscommunication or delays in responding to your messages. We will do our best to rectify the situation and provide you with a suitable resolution.
Thank you for bringing this matter to our attention. We look forward to assisting you further.
This company is a FRAUD. I placed my order on June 22nd. They were supposed to ship in 14 days. After 14 days, I reached out and they told me my item was on back order. I asked for a refund which they refused. I opened a Paypal case. On the last possible day before I would win the Paypal case, they provided a non working tracking number. Paypal said I had to wait 10 days. On day 9, they acually shipped me an item. When I got it, it was a BIKINI instead of a DRESS. They are professional scammers. AVOID at ALL COSTS.
They replied to my review and STILL ignored me. Deceitful and fraudulent.
Reply from Prettytina2023-08-29
We apologize for the inconvenience and frustration you have experienced with your order. We understand your concerns and we want to address them promptly.
Please provide us with your order details, including the order number and any relevant information, so that we can investigate the situation thoroughly. We take these matters seriously and we want to ensure that we resolve this issue to your satisfaction.
Rest assured, we are committed to providing excellent customer service and resolving any issues that arise. We apologize for any miscommunication or delays in responding to your messages. We will do our best to rectify the situation and provide you with a suitable resolution.
Thank you for bringing this matter to our attention. We look forward to assisting you further.
I am very concerned about my purchase. That I made on June 24, 2023, using my PayPal account. I reached out to Pretty Tina after several weeks through the dm on Facebook. I received a message that requested my tracking number of my order. I was told there was a backlog of this particular dress. When I attempted to track my order, the system doesn’t recognize my tracking number. Not absolutely sure this is a scam or not which I was so worried about before I made the purchase, however, clearly something is definitely wrong. I can’t find any information to make a direct telephone call. Highly disappointed!
Reply from Prettytina2023-08-29
We apologize for the inconvenience and frustration you have experienced with your order. We understand your concerns and we want to address them promptly.
Please provide us with your order details, including the order number and any relevant information, so that we can investigate the situation thoroughly. We take these matters seriously and we want to ensure that we resolve this issue to your satisfaction.
Rest assured, we are committed to providing excellent customer service and resolving any issues that arise. We apologize for any miscommunication or delays in responding to your messages. We will do our best to rectify the situation and provide you with a suitable resolution.
Thank you for bringing this matter to our attention. We look forward to assisting you further.
DO NOT PURCHASE FROM THIS COMPANY. Same experience as others cited, they include in the response to my return request that it is more costly to pay for the return fee vs. purchasing the product.
Unacceptable. The quality is so poor and I had included a comment re: sizing which they then used to cite their return policy re: size as a crutch to not cover the return cost. I think the clue here would have been to read the return policy and see all the grammatical errors as a good warning sign to stay away.
DO NOT DO BUSINESS WITH THIS COMPANY.
Reply from Prettytina2023-08-29
We apologize for the inconvenience and frustration you have experienced with your order. We understand your concerns and we want to address them promptly.
Please provide us with your order details, including the order number and any relevant information, so that we can investigate the situation thoroughly. We take these matters seriously and we want to ensure that we resolve this issue to your satisfaction.
Rest assured, we are committed to providing excellent customer service and resolving any issues that arise. We apologize for any miscommunication or delays in responding to your messages. We will do our best to rectify the situation and provide you with a suitable resolution.
Thank you for bringing this matter to our attention. We look forward to assisting you further.
Pretty Tina falsely advertises products then sends a product that looks nothing like what was sent. As everyone else said, there’s no need to try to send it back because the cost outweighs the money you will get back. They are robbing individuals of their money. This is unfair. I will have to bite the bullet on this one but never again will I make a purchase from them.
Reply from Prettytina2023-08-29
We apologize for the inconvenience and frustration you have experienced with your order. We understand your concerns and we want to address them promptly.
Please provide us with your order details, including the order number and any relevant information, so that we can investigate the situation thoroughly. We take these matters seriously and we want to ensure that we resolve this issue to your satisfaction.
Rest assured, we are committed to providing excellent customer service and resolving any issues that arise. We apologize for any miscommunication or delays in responding to your messages. We will do our best to rectify the situation and provide you with a suitable resolution.
Thank you for bringing this matter to our attention. We look forward to assisting you further.
Dress my mom got was garbage. the picture looked absolutely beautiful, but what she got was actually garbage we had the throw it out. Took it to a seamstress to see what they could do. They would have had to build a new dress for double the price.
Reply from Prettytina2023-07-05
I'm sorry to hear that the dress your mother received did not meet your expectations. We strive to ensure that our products match the pictures and descriptions provided on our website. If there was a mistake, please send us a photo of the dress so we can investigate and make things right. Thank you for bringing this to our attention.
Pretty Tina, is a scam, they are based out of China, once you purchase from them you can’t return anything back because the cost of return is over $100 and plus dollars and that’s why they discourage you from returning anything back. I bought some dresses from this site none of them fits I ordered the same sizes 2 were too small and two too big. Whe I tried to return no shipping label is provided I got someone’s name to return them and was instructed to not provide the price of the dresses at the post office because it would be too much to ship back. If that’s not a scam I don’t know what is!
Reply from Prettytina2023-07-05
Thank you for bringing this to our attention. We are sorry to hear that you had a negative experience with them and we understand how frustrating it can be to receive items that don't fit properly.
At our company, we strive to provide high-quality dresses that fit our customers perfectly. We have a clear and easy-to-follow return policy in place that allows our customers to return items that don't meet their expectations.
We hope that you will consider giving us a chance to provide you with a positive shopping experience. If you have any questions or concerns, please don't hesitate to contact us directly.
I ordered my birthday shoes and outfit back In February I received only my boots.I never received none of my clothes I been going back and forth in a dispute with them for 5 months over 69.00$ I told them I received my boots and even doe they was late ill keep but send me my money back for my other 3 items.They keep saying they sent 3 of my items and never sent 1 but I received 1 item and not 3.5 months later and they still fighting my bank.This is crazy I had to reshop for all my birthday outfits at the last min and never received my items or money.I will never in my life shop with this company again.What a waste of time and money.
I Ordered 2 items 100.00 Thank God Through Paypal After Not Receiving After 30 days I inquired They Told Me It Was Out Of Stock They Did Refund My Money Too Me. I Believe This Is A Fraud Website.
Reply from Prettytina2023-07-05
I'm sorry to hear about your negative experience. This is a rumor. I assure you that our website is not a scam website. Why should I get a refund if I'm going to scam money?
I bought 2 Jean long dresses oh boy nothing like the pictures I had to pay $90.00 to a seamstress to fix🤦🏾♀️
Reply from Prettytina2023-07-05
We strive to ensure that our products match the pictures and descriptions provided on our website. If there was a mistake, please send us a photo of the dress so we can investigate and make things right. Thank you for bringing this to our attention.
I ordered my birthday dress which was $50 on June 7. My birthday is just Friday, June 24 and I still have not received anything. My order still have not been shipped what’s going on?
Reply from Prettytina2023-07-05
We are sorry to hear that you have not received your birthday dress yet. As a company, we understand how important it is to receive your order on time, especially for a special occasion like a birthday.
We apologize for any inconvenience this delay may have caused you. We would like to assure you that we are committed to resolving this issue and getting your dress to you as soon as possible.
We recommend reaching out to our customer service team directly with your order details so that we can investigate the issue and provide you with an update on the status of your order. We will do everything we can to make it right and ensure that you have a positive shopping experience with us.
Thank you for bringing this to our attention and we appreciate your patience as we work to resolve this matter.
I ordered a pair of boots that look nothing like the picture. The material is so cheap and thin! When they arrived (after waiting a very long time), the chemical smell of the boots was unbelievably strong! They are also not true to size. I asked to return them, because of the above reasons. Their suggestion was I accept a 30% discount on a new item, or pay for my own shipping return. They also suggested I put them outside to get rid of the chemical smell. They are ugly and cheap. Even if I got rid of the smell, I would not wear them due to the poor quality. I am extremely disappointed and don't want to purchase anything else from them. I guess this is one of those live and learn situations. I definitely would not recommend them to a friend! They won't even give me the return address until I make up my mind what I want to do. I think they should at least give me a discount towards the return because of they fact they look nothing like the pictures on their website. Again, very disappointed!
Reply from Prettytina2023-06-09
We're sorry to hear that you had such a negative experience with your recent purchase of our boots. We apologize for any inconvenience and disappointment caused by the boots not meeting your expectations in terms of quality, size, and appearance.
Regarding the chemical smell, we understand that it can be overwhelming and unpleasant. The boots were likely stored in packaging for an extended period of time, which could have contributed to the odor. While it should dissipate over time, we regret that it has affected your enjoyment of the boots.
As for the sizing issue, we strive to provide accurate sizing information on our website, but we acknowledge that sizing can vary between brands. We apologize if this was not clearly communicated in your case.
We appreciate your feedback about the material and appearance of the boots not matching the images on our website. We will review our product descriptions and images to ensure they accurately reflect our products.
Regarding your return options, we offer a 30% discount on a new item or the option to pay for your own shipping return. We understand if these options do not meet your needs and would be willing to consider other solutions. Please contact us at [service@prettytina] to discuss further.
Again, we apologize for any inconvenience and frustration caused by your experience with our boots. We value your feedback and hope to improve our products and services based on it.
Never received my jeans ordered on 4/27/23. I have received two tracking notices the first one indicated an arrival date of 5/8. Then I received a notice from UPS on first tracking stating to check on this item because they never received my item. The second tracking Just indicates it’s being shipped now from California the first one stated being shipped from Texas. I’m over it and just want a refund!
Reply from Prettytina2023-05-25
We apologize for the delay in receiving your order and any inconvenience caused by the inaccurate tracking information. Our team is working to improve our shipping process and ensure accurate delivery times. We will be happy to assist you with a refund for your order. Please contact our customer service team with your order details and they will be able to assist you with the refund process.
The worst customer service experience ever! They give u a few days to return or exchange something but yet they don't send u a reply or anything to acknowledge they received your request...I will never buy from them again...
Reply from Prettytina2023-05-25
We apologize for the poor customer service experience you had with our company. Our team strives to provide excellent customer service and we are sorry to hear that we fell short in your case. We appreciate your feedback and will take it into consideration as we continue to improve our services. If you have any further concerns or questions, please don't hesitate to reach out to us. Our customer service team is always here to help.
This website is likely fraudulent. They never sent me the item I ordered and customer service literally kept saying “it was shipped.” And nothing else. I paid using PayPal and disputed the charge but they refuse to respond to the dispute until it expires. Do not order from this website they are scammers.
*update* their responses to reviews here are bogus. If they actually wanted to solve the problem they would have via the multiple emails I sent and the dispute I filed through PayPal. They are only commenting replies here to try to look good. The never properly gave an answer to me on any of the other outlets. Don’t fall for it!
Reply from Prettytina2023-05-25
We apologize for the negative experience you had with our website. We take all fraud allegations seriously and would like to investigate this issue further. Please provide us with your order details and any relevant information so that we can look into this matter and take appropriate action. Our team is committed to providing a safe and secure shopping experience for all of our customers.
WHY IS IT TAKING PRETTY TINA SO LONG TO SHIP OUT MY STUFF?? I placed an order April 17th and it still states "processing".. If i do not get a response within the next day my order is getting cancelled with QUICKNESS... Business owners have to do right by their customers or they will fail regardless of how cute the stuff looks!!!
Reply from Prettytina2023-05-25
We apologize for the delay in processing your order. Our team is working hard to fulfill orders as quickly as possible, but we have experienced some delays due to high demand. We appreciate your patience and understanding during this time. If you would like to cancel your order, please contact our customer service team with your order details and they will be able to assist you with the cancellation process.
My items came damaged. I have been emailing customer service for the past 3 days and have only received one response offering me 30% off instead of facilitating a refund. The experience with this has been horrible and it is not fair that I have to keep damaged items- wouldn't be able to sell them either. I feel scammed. Customer service needs to do better I am deeply upset because I was so excited for these products.
Reply from Prettytina2023-05-08
I'm sorry to hear about the negative experience you've had with our customer service and the damaged items you received. We take this matter seriously and we apologize for any inconvenience this may have caused you. Please know that we are committed to resolving this issue as quickly as possible and ensuring that you are satisfied with your purchase.
May I kindly ask for your order number and contact information so that I can escalate this issue to our customer service team for further assistance? We will do our best to facilitate a refund or offer a suitable solution to make things right. Thank you for bringing this to our attention and we appreciate your patience.
I ordered two outfits of the same kind for mine and my sisters birthday, I ordered it two and an half weeks ago and the package is still sitting in the same spot since april 20th. The shipping says “7-14”days and it’s been over that. I needed it for a birthday party tomorrow and now I have to find something else. This is ridiculous .
Reply from Prettytina2023-05-08
I'm sorry to hear about the delay in the delivery of your order and the inconvenience this has caused you, especially with your upcoming birthday party. We understand how important it is to receive your order on time, and we apologize for falling short of your expectations.
May I kindly ask for your order number and contact information so that I can escalate this issue to our shipping department for further investigation? We will do our best to expedite the delivery of your order and ensure that you receive it as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
I wish I would have read these reviews before ordering! Ordered a dress with plenty of time before my daughters event, event is this week and NO DRESS!!!
Reply from Prettytina2023-04-28
We're so sorry to hear that you haven't received your dress in time for your daughter's event. We understand how frustrating and disappointing it can be to not receive an order on time, especially for a special occasion. Please know that we take these situations very seriously and we would like to help resolve this issue as soon as possible. Please reach out to our customer service team with your order number and we'll do everything we can to track down your order and get it to you as quickly as possible. We apologize for any inconvenience this has caused and appreciate your patience and understanding.
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