PrimoTV LLC (primotv.ca) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 73% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
No problems so far on my android TV with Tivimate. Couldn’t install on a second TV though but I haven’t contacted support yet. Otherwise the service has been good so far and I’ve had fewer problems than I’ve had with other providers.
Thanks for the review , you can contact us for the second tv support
Finding movies I haven't seen in many moons. The quality, clear pictures second to none
Thanks for the review
Not all of the streaming channels work consistently. One day they may fine and next the are blank. These are sports channels which makes it frustrating.
Thank you for your support
Lots of lagging and knocking out of what we are watching. We have called our internet service and we have a strong signal and enough strength for streaming. Love the price and that you respond quickly.
Thank you for your feedback and for your kind words about our pricing and support. We’re sorry to hear about the lag you’re experiencing. Even with a strong internet connection, certain device or app settings can cause buffering, but our team can usually resolve this quickly. Please contact our support so we can help optimize your setup.
Super easy great setup up blazing fast customer service
The customer support has been fantastic. Answering of questions, order process easy, installation very easy. Quality is service top notch! Highly recommend
I was informed that Ibo pro player is free with my subscription but after my trial I was denied access. When I was able to watch any programs all it did was buff during play.
Thank you for sharing your experience with us. We’re sorry to hear about the frustration you encountered. To clarify, the IBO Pro Player is included free of charge for one year with an active subscription. In order to activate it, our support team simply needs to complete a quick verification and setup with the customer. We regret that this step wasn’t completed in your case, which led to the misunderstanding. Regarding the buffering you experienced, this is not the experience we aim to provide. Playback quality can be influenced by device settings, internet stability, or app configuration, and our team is always available to assist in optimizing these for smooth viewing. We’d really appreciate the opportunity to assist you directly, activate the player properly, and address any playback issues you may have faced. Please reach out to our support team so we can resolve this for you as quickly as possible. Kind regards, PrimoTV Support Team
The people I dealt with were magnificent really knowledgeable and worked with me step by step especially setting up the player apps
Won't load anything now Download fail Junk
Thank you for your feedback. We’re sorry to hear about this experience. A “download failed” or loading issue is usually related to a temporary app, device, or network problem and can often be resolved quickly with the correct setup. Unfortunately, without contacting our support team, we’re unable to diagnose or fix the issue. We’re always available to help and would be happy to assist you in getting everything working properly. Please reach out to our support team so we can look into this for you and provide a solution. Kind regards, PrimoTV Support Team
Simplified billing and fast service.
After a weekend of use! So far so great! Customer service was very prompt when I requested certain channels removed! Everything so far has run very smoothly! Thank you.
Got all my passwords promptly but the system hasn't worked that great. Went from IPTV smarters to ibpro because I couldn't remove the adult content and some others. Ibpro hasn't worked very well. I asked for a EPG style app. Suggested tivimate. But it won't download. I really wish I didn't but a 12 month subscription
Love it. Thanks
Thank you for your support. We’re happy you enjoyed our service.
Instantly getting username/password was key. Many sites say instant but it’s not .
Thank you for your great feedback. We truly appreciate your support!
I have followed every single instructions that has been emailed to me and on your website and I have not been able to download or use or whatever you want to call it, your service. I am disappointed that this has become such a frustrating experience.
We’re truly sorry to hear about your experience and understand how frustrating this must feel. That’s certainly not the impression or experience we want anyone to have. While our setup works smoothly for most customers, some devices or app environments may require a quick manual check or alternative installation method. When this happens, our support team is available to guide you step by step and resolve the issue promptly. We genuinely want to help you get up and running and turn this around. Please reach out to our support team directly so we can review your case and assist you properly. Thank you for sharing your feedback—it helps us improve. Kind regards, PrimoTV Support Team
Excellent customer service from the get go. Already recommended to my family
We’re grateful for your feedback. Thank you for trusting us.
I was initially skeptical, but Primo has truly impressed me. I received everything I was promised and the setup was seamless. I installed Primo on my Formuler Z10 Pro Max, and it's been working flawlessly. Channel loading is quick, and the movie streaming is smooth with no interruptions. My 500mb/s internet is definitely holding up, and I’ve had no issues watching movies from start to finish. Definitely worth the investment – highly recommend Primo!
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