PriorityMeds operates as a marketplace platform that connects patients with independently licensed healthcare providers who deliver medical care through the PriorityMeds.com Patient Portal. PriorityMeds does not directly dispense medication or provide medical services; all clinical decisions are solely made by independent providers. Payment does not guarantee that a prescription will be issued or that medication will be dispensed. Any prescriptions provided are based solely on the professional judgment of the healthcare provider.
Written by the business, not verified by us.Prioritymeds (prioritymeds.com) has a 3.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 35% give 1 star; The business has replied to 2% of negative reviews. Last updated 2026-09-01.
Medication arrived hot! Delivered in 90 degree weather. Arrived a day late refrigerating packs inside were hot called the company. No reply. Text the company no reply Email the company no reply and on the medication says keep refrigerated. I will not use the medication through it out a waste of money to deal with this company.
Very smooth onboarding, a few minor communication things - but over all very good
I have been on priority meds for over a year , it’s sometimes hard to get ahold of someone but they definitely are not a scam and their tirzepatide does work I have lost 45 pounds and now I’m on a maintenance dose
Always a positive experience with Prioritymeds. Quick turnover time, with shipping.
Real doctors. Quick service. Real meds that work.
I switched to Prioritymeds from a competing company. The customer service is night and day difference. I highly recommend Prioritymeds.
I took a GLP one before I switched to priority meds. They would not let me start with a higher dose. I’ve gained 20 pounds and their products aren’t working. I’ve tried to call customer support and the doctor. I’ve gotten no responses if it sounds too good to be true it probably is. I am 100% dissatisfied with priority meds.
I cancelled my subscription because the injections made me sick, but after the cancellation they billed me over $700 for products that were never shipped to me. Now they will no refund this charge. I called and while their agent acknowledged nothing was sent Priority will not agree to a refund. Stay away from them.
I switched to Priority Meds from another company, several months ago, to save money, it was a huge mistake. I was losing weight, and experiencing some nausea with the medication from the other company, when I switched to Priority Meds, I had no appetite suppression or nausea, and started gaining weight. I have left several messages over the last several months and no one has responded. I see why they required payment a year in advance, I would have quit the service after the first month. Once they have your money, they don't care if you have problems with the medication. It is dangerous when you are having issues with a medication and the doctors, and everyone else at Priority Meds, ignores you. Don't risk your health or money using Priority Meds. I have previously left an honest review of the company and they removed the review.
I have tried calling and emailing numerous times. I received one email saying Iwould hear from you within 24 hours. Two weeks have passed, and I am still waiting. I just have a billing question, and the message link on the portal is inoperative.
Trying to get some help was a nightmare and still is. I was never able to set up Portal sent many massage to talk to doctor nothing. They have my money and no help. I was off of it for a while because of cost and surgery looked for new company and went with them. Big mistake. They put me on lower dose, I never lost any and was up 8 pounds. Never talked to doctor only a tape recording. On hold now see if I get help.
This company is bad. Only company online that doesn’t have a pause or cancel button in their portal. They waited until they shipped their order to get back to me so I couldn’t get a refund. After I tried to cancel several times. They keep sending me emails to do the two minute survery so they can try it again. Awful people. Awful company.
I was told by customer service that my order would be on hold TWICE but it was shipped anyway! It's really disappointing that no one listened or followed through. Now I am more than likely to have medication that will be ineffective that I paid a lot of money for.
My medication arrived warm, and the ice pack was warm. I am not comfortable with the way that I received this. I have reached out multiple times with no response. I am going to contact my cc company
I’ve been a customer this Sept. ‘25. I have been trying to resolve an issue since May, Saturday 16th w/o success. No return call no communication via their portal. Very dissatisfied with total LACK of customer service !! BBB maybe able to assist me.
Issue was able to be resolved and kept me informed through the process.
Company has deceptive practices. They advertise all doses of tirzepatide and even tell people they provide up to 15mg. They got me to sign up after calling me and confirming the 15mg dosage but then prescribed 14mg. I declined to approve the order and requested them to cancel through their customer service chat and could not get an answer other then a response telling me someone would get back to me. It wasn’t until I sent a message through their customer service Doctor chat that I was advised the highest dose is 14mg. Immediately afterwards the rx that I REJECTED was sent to the pharmacy to be filled and the charge put through on my credit card. I called the phone number provided by the bank associated with the charge and explained that I was given incorrect info when I signed up and canceled the day before. I was assured that the rx would be canceled at the pharmacy and my issue would be escalated to the “cancel & refund” team which would get back to me in 24 hours. Not only did they not contact me by chat or phone, the order was not canceled and the rx shipped the following day. Meanwhile, I was still seeing ads on FB advertising incorrect info. I posted screenshots from chat and now it appears the company has blocked me from commenting. This is why you only see positive reviews.
Had to enter CC before continuing. When I got to the Medical form and cost, I decided to cancel. Informed PM by email and chat 4 times since there is no phone number available. No response or credit. Issued a fraud warning to my CC company. Sounds like a scam.
I recived my 3 mo supply in a timely manner. Since then I have messaged the chat doctor, no reply after several days. I have also messaged the chat customer service option with questions, no reply after several days. Your company's communication is very poor. This is not a fake review. There is not enough medication, tirzepatide, to cover the 2nd or 3rd months dosages. I am extremely frustated with your lack of communication! I feel ignored.
Tizerpatide medicine didn’t works. I’m very disappointed. Waste my money
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