Proclaim (proclaimhealth.com) has a 3.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 72% of negative reviews; 41 of them were added in the last 12 months. Last updated 2026-08-10.
this is a complete rip-off- my portable water pik makes better contact and lasts longer than this elephant on your bathroom counter. after being "custom fit " the water barely reaches your teeth- there was still visible plaque and particles I needed to remove with a flosser.Im embarrassed I fell for this and lost several hundred dollars- they likely took the money and ran out of business
Broken machine & Terrible customer service. Several messages never returned.
Everyone has been attentive to details and helpful in explaining things to me.
Really simple and easy to use, and the convenience and speed alone has been a game changer for my daily brushing routine
I think the company is out of business now, I made an order, initially i got a few responses but then customer care stopped responding and I had to file a chargeback. I was looking for an extra retainer. Just be careful as you need to deal with CC to deal with chargebacks and who knows if they will file for bankruptcy or something and it will further complicate your funds.
The machine arrived with no reservoir for wdd as yet and broken mouthpiece. No way to reach your company. No one replies to my email or phone message after I dug around find the number. Maybe call me to rectify. 617-877-4286??
Scan protocol was simple to follow, order turn around was fast and product quality meets expectataions so far.
Normally this would have been a 5-star review. But I got my unit. The machine was amazing after a little bit. My machine stopped working. I called Proclaim 10 plus times to get this resolved. No callbacks. MSG after MSG. Months have gone by. Finally, last week I get an email from them saying sorry to hear about your problem, and giving me some tips such as trying to unplug the machine and plugging it back in as if I haven’t tried that. Anyway, I reply back to that email telling the lady the machine is broken and I need to send it back and get a new one. Nothing. No reply again. And it’s been weeks. You would think customer service would be better when you’re paying $1300 for a unit. So in short this machine is amazing but if you have a machine that goes bad I guess good luck trying to get a replacement or repair
Rich, we’re sorry to hear about your experience as that’s not the level of care we aim to provide! A member of our team has reached out to you with your replacement options, and we look forward to ensuring your Proclaim System is back up and running as quickly as possible. We truly appreciate your patience and your feedback.
Great service! was supe excited to receive the device. im testing it so my review isnt final, but looking forward to itr!
Thank you so much for your review, Yachu! We’re so excited for you to experience Proclaim. Please feel free to update your review once you’ve had more time, we can’t wait to hear what you think!
I have been using Proclaim for the last few weeks since I received it and it quickly became part of my daily routine and I enjoy using it. My new favorite dental home care product!
Thank you for your review, Ari! We’re thrilled to hear Proclaim has become part of your daily routine. Cheers to improved oral health!
So glad it came and I am getting to use it. What a great tool!
Thank you so much for the kind words, Devin! We’re so glad you’re enjoying your Proclaim. We truly appreciate you sharing your experience, and we’re always here if you need anything.
It's easy to use. Makes cleaning our son's teeth much easier.
This makes us smile — thank you for sharing, Jonathan! We’re so glad that Proclaim has been easy to use and is an effective addition to your son's oral care routine.
Terrific platform, easy to use and set up. Feels great, and literally takes less than 30 seconds (from filling system to the 7-second oral cleaning. I sometimes do it twice :-)
Thank you for sharing your experience, Daniel! We’re glad Proclaim been so easy, effective, and speedy enough to sneak in twice for an extra fresh feeling. Cheers to improved oral health!
I like using the device. Instruction for set up and use were clear and concise. It is easy to use, and I do not have any problem with water mess on sink or mirror. More helpful tips relative to use would be nice, like how many times a day can it be used and best to use before or after brushing. I appreciated how well it was packaged for shipping to prevent damage. I like the storage box for the mouthpiece. Mouth & teeth feel very clean after use. I feel like it was priced fairly for it's quality.
Thank you for sharing your experience, Delores! We’re glad to hear that Proclaim has been an easy additional to your oral care routine and that you’re enjoying the results. We appreciate the thoughtful feedback as well!
I first used the proclaim machine in the United States, it was leaking but I decided to put tape around it. The plastic container where you put the water does not fully secure to the machine, everytime I put water, water shoots out of the 3 holes in the machine, making a mess, I told customer service back in August about my intention to take it to france to use, never once in the exchange did they mention that my warranty would get voided if I took it out of the United States, so now when I emailed them, they told me that my warranty is voided but I can pay $399 for a new system. Low quality machine and low quality customer service, genuine customer service would be telling me that it violates warranty but as a one time thing they can give me a new one. The machine should be high quality in the first place, do not get this product.
We truly appreciate your feedback, Ishaan! We understand how disappointing this situation can be. Proclaim devices are regulated and approved for use within the United States only and are not designed for travel at this time. Per our policies, taking Proclaim outside of the U.S. voids the warranty, which is why we’re unable to provide warranty replacement support for units used internationally unfortunately. Thank you again for sharing your experience with us.
I am pretty much the ideal use case for Proclaim. I ordered in Nov. of 2023 and had a bunch of dental work to get done and finally got my scan over to them. I’m disabled and bedridden. Despite years of meticulous dental hygiene, it was something I could no longer do on the same schedule due to my limitations. I have bought every dental gadget possible to maintain my dental health. That includes brushing robots, powered water floss machine in various form factors, powered handheld toothbrushes from mechanical action to ultrasound to ultrasonic, and many of these were targeted towards children but pretty perfect given my circumstance. Adding the Proclaim to my library of gadgets is a step in the right direction. Even if it were the only device I had for flossing, it would stave off a lot of plaque and caries and enamel erosion from acidic food and beverages. It is a really good idea and is a legitimate addition for me since I am unable to floss mechanically like I used to. I still plan to floss with string and perhaps a water flosser if I’ve got something stuck or causing irritation, but for the most part the Proclaim is providing additional hygiene that I otherwise couldn’t do. I would like to mention that Proclaim has been way more patient with me as a customer because it took me two years to get my dental work completed. When I first bought the machine, there were no participating dentists in my state but I know I pre-ordered and anticipated a wait time regardless. I do know if they were still selling the machines, I would ensure my family had their own. Excited to see what they do next.
Thank you so much for sharing your experience with us, Brittany! Your story really speaks to why Proclaim exists — to make oral hygiene routines faster and easier while still supporting gum health and helping reduce plaque buildup, especially when traditional routines aren’t always possible. We’re truly grateful for your patience and trust throughout your journey with us, and we’re honored that Proclaim has been a meaningful part of your care. Hearing how it’s helped reinforce healthier habits is exactly what motivates us! We’re excited to continue building what comes next and can’t wait to share more of the future of Proclaim. Thank you for being part of our community!
This thing is absolute trash and you all know it. Clearly hiding reviews on the site, deceptive marketing. It’s way over priced and the jets do not focus on every space in the mouth. I could have made a better mouthpiece by drilling holes in a football mouth guard. The only addition that would save it is a single jet that can be switched out. Crazy overpriced, waste of time to get the custom mold.
We’re so sorry to hear about your experience and appreciate you taking the time to share this feedback. We’d truly like the opportunity to learn more about what happened and see how we can help make this right. Unfortunately, we don’t have enough information here to locate your account, but if you’re open to it, please reach out to us directly at [email protected] so our team can further assist. We’re always happy to help and take feedback like this seriously.
Its an awesome product .. cleans the teeth definitely.. the whole family wants to get each of our own moldings for our teeth but they are too pricey..
Thank you for the kinds words, Ethan! We’re so glad to hear you’re loving your Proclaim and seeing great results. We completely understand that mouthpieces for the whole family may feel like an investment and we truly appreciate the feedback. Thanks again for being part of the Proclaim community!
The complete worst customer focus on earth. A complete abomination of service, follow-up and a complete joke. This is the worst mistake i could make and when it ever arrives i cant wait to return it. Assuming their return policy is honest - which is also questionable.
We’re so sorry to hear about your experience and appreciate you taking the time to share this feedback. We’d truly like the opportunity to learn more about what happened and see how we can help make this right. Unfortunately, we don’t have enough information here to locate your account, but if you’re open to it, please reach out to us directly at [email protected] so our team can further assist. We’re always happy to help and take feedback like this seriously.
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