Progressive Leasing (progleasing.com) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 28% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Walt Russ · 1 review · Experienced 2026-07-26 ·
★★★★★
I am filing this complaint regarding fraud on behalf of progressive leasing
I am filing this complaint regarding Progressive Leasing's continued attempts to withdraw funds from my bank account after my lease was settled in full.
Before accepting a settlement, I contacted Progressive Leasing on multiple occasions to verify the status of my account. Each time, I was informed that my account was current and up to date. After speaking with a loan specialist, we mutually agreed on an early settlement amount to resolve the account and end the lease agreement. I paid the agreed-upon settlement amount in full, with the understanding that this payment would satisfy my obligation and close the account.
Despite fulfilling my end of the agreement, Progressive Leasing has continued attempting to withdraw additional funds from my bank account without my authorization. I have not agreed to any further payments or authorized any additional electronic withdrawals after the settlement was paid.
These unauthorized withdrawal attempts have been documented by my financial institution, Navy Federal Credit Union, and I have notified them of the issue.
I acknowledge that I did not initially meet the requirements of the 90-Day Same as Cash program, and I accepted responsibility for that. That is precisely why I worked with a Progressive Leasing representative to reach a fair settlement that would resolve the matter amicably. I honored that agreement by paying the negotiated amount in full.
I am requesting that Progressive Leasing immediately cease all collection and withdrawal attempts, confirm that my account has been settled and closed, and provide written confirmation that no further balance is owed. Continuing to attempt to withdraw funds after a negotiated settlement is unacceptable and raises serious concerns about the company's business practices.
I expect this matter to be resolved promptly
J
Jose · 2 reviews · Experienced 2026-07-17 ·
★★★★★
Coustomer peolpe sucks...dont read the…
Coustomer peolpe sucks...dont read the notes on computer.They give you wrong moved even created a new account when you dondt have to.
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James Carter · 2 reviews · Experienced 2026-07-21 ·
★★★★★
don't do it
I tried them for a refrigerator at Lowes. The 90 day start time was confusing and I missed the window from it all. They would not extend it for me as I explained that I thought I had two weeks left instead of one week to pay off the merchandise as they explained. I just needed that additional week. As a result, I was forced to pay almost three times the cost of the merchandise, with early payoff options that double the price off the bat. I made weekly payments and then got a notice I would be laid off. I called them just to see if there were any options. I already paid the price of the product off plus additional money, so I thought they would work with me. NO, I would still need to make a payment equal to half the price of the product, continue with weekly to pay the almost three times the price or allow it to be repossessed. I would not take their offer unless you are absolutely sure of the consequences and the timing of it all. Their unwillingness to reasonably work with their clients blew me away. Quite shocking, especially with no financial loss in it for them.
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Shelby C · 2 reviews · Experienced 2026-07-13 ·
★★★★★
This company should be prosecuted
This company should be prosecuted
They are CROOKS
The absolute worst company I’ve ever dealt with — they should be ashamed of themselves
I would have given -5 stars if I could
DO NOT USE
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James “TheGrimOne” bustamante · 6 reviews · Experienced 2026-07-12 ·
★★★★★
Horrible. Zero stars
Horrible. Had a great experience on my first order. Absolutely flawless. So i go to use them again. And im hit with this incredible list of documents. I need to submit. Maybe 7 or 8 different things. And I do t understand why the change. Its totally unreasonable. I own my business so that means I need 4 different forms of paystubs. And everything on God's green earth with my name on it. Will never get my business back.
A
Amy Sell · 6 reviews · Experienced 2025-11-13 ·
★★★★★
No one knows what they are doing!
I have tried a number of times get this corrected with you and you have WASTED my time. I cannot reach a supervisor and I am not going to pay for a product I returned. I just checked and my mattress which is the ONLY product I kept was $505.36 so I will remit a payment for that. The remainder should be refunded and I will NEVER pay that amount. Fix this or know I will be filing a complaint with the FTC over this incompetence.
The system has regressed and it's just extremely disappointing. I would not recommend that you use it. This was was my third purchase with them & I had to cancel it.
If you want to end up paying triple for something this is your place! Should be named aggressive leasing.
J
John Sylvester · 2 reviews · Experienced 2026-05-05 ·
★★★★★
Progressive leasing took money out of…
Progressive leasing took money out of my account $361 at $51.70 a week for 7 weeks they did not have my permission to go in my account and they were entering my account illegally. I never signed anything that gave them permission to take that money out of my account I would have never known if it wasn't for my account tell me my checks were bouncing. A fraudulent lease agreement was sent to them that I never signed by mattress firm they owe me $361 and they keep calling me I am pissed. Beware they are a terrible company to do business with also mattress firm they will scan you and steal from you do not use them. After speaking to about eight different people and four different supervisors they did finally refund my $361. It was a horrible experience to get it.
the description on the site stated "no credit needed" - - - TOTAL LIE!!!!! They do a soft credit pull prior to letting you know your approval status...then after having you go through the process of linking to your bank account for more info "to determine if they can approve you" - they will then ask for 3 months of bank statements, a voided check, and a copy of your social security card! WHAT A SCAM!
Progressive Leasing is a prime example of a company that was better prior to changes in recent years. I’ve always found it kind of puzzling that these companies pay what is presumed to be obscene amounts of money under the guise of improving their offerings and platforms, however, I must say progressive leasing did this to themselves. Because it takes a special kind of company to end up worse than they started after and I quote “improvements.” Previous customer decided to spin the block to buy something again and oh boy my goodness they’ve made this the most complicated process I have ever seen. Everything is manual nothing is modern nothing is one click done you can’t link your bank account like other leasing places for quicker approval … nothing. Progressive leasing is quite literally stuck in the stone ages.
What was previously a very simple process that I recall taking all of 30 mins maybe is now a process that at minimum would take at least 2 hours to chase down all of the random documents they’re asking for because apparently very real bank statements and proof of self employment aren’t enough. I’ll be taking my business elsewhere they don’t seem to appreciate or like it when self-employed people want to use their service… as if everyone is employed at a 9-5.
I have been a loyal Guitar Center customer for more than 20 years. In fact, I even helped build the largest Guitar Center in New York City in the early 2000s and worked there briefly afterward. Because of that history, it genuinely pains me to write this.
Unfortunately, the level of customer service I have experienced recently has been some of the worst I have encountered anywhere, and I have been purchasing musical instruments for more than 30 years.
In less than two months, I have had three negative experiences with Guitar Center and two separate issues involving Progressive Leasing.
The first incident involved a rare electronic instrument that I purchased through Guitar Center using Progressive Leasing. Seven hours after completing the purchase, I discovered that the item had been sold to another customer. I had to make several phone calls just to figure out what had happened because I never received the confirmation number or tracking information I had been promised. A Guitar Center representative assured me they would call me back with the tracking number after the online purchase was completed, but I never heard from that person again.
As a result, I lost the opportunity to purchase a very rare instrument due to either carelessness or incompetence. This happened less than two months ago.
Despite that experience, I decided to give Guitar Center another chance. I found an Akai MPC Sample at a local Guitar Center about an hour from my home. The item was advertised and sold to me as brand new, and I paid full retail price for it. However, when I arrived home and opened the box, it was obvious that the unit had already been used.
I do not have a problem purchasing used equipment. I simply expect honesty and transparency when making a purchase. Once again, this was another disappointing experience with Guitar Center.
A few weeks later, I found another rare musical instrument and purchased it through Guitar Center and Progressive Leasing. Nearly a week later, I realized I was dealing with the same Progressive Leasing representative from the first incident, Mike Contreras, who had been argumentative and dismissive during our previous interaction.
Ironically, on the same day I completed a customer survey expressing my dissatisfaction with Progressive Leasing, I received a phone call from Mike Contreras informing me that Guitar Center could no longer sell me the item I had ordered nearly a week earlier. At that point, I had already spent days anticipating its arrival that coming weekend, assuming it was already in transit.
I was then told that the item had suddenly been discovered to be damaged and therefore could not be shipped.
Honestly, I was stunned.
Perhaps the timing was simply a coincidence, but it certainly did not feel that way. After submitting negative feedback regarding my experiences, I suddenly learned that my order would not be fulfilled because the item was supposedly found damaged at the last minute.
At this point, I have experienced three separate incidents with Guitar Center and two with Progressive Leasing in less than two months.
Needless to say, I will never use either company again.
After the first incident, when I lost out on the rare instrument that had been sold to another customer, I even submitted a formal complaint. I never received a response from anyone at Guitar Center headquarters, which speaks volumes in itself. It left me feeling as though customer concerns simply do not matter.
There also appears to be a major disconnect between Guitar Center and Progressive Leasing, and unfortunately, customers are the ones who suffer because of it.
Moving forward, I will continue doing business with companies like Sweetwater, Zzounds, and others where I already have accounts. In all my years dealing with those companies, I have never had a single negative experience.
What is most disappointing is that, after everything I went through, nobody from either company attempted to offer a reasonable solution, alternative, or even a sincere apology.
That says everything.
I will never purchase another item from Guitar Center or through Progressive Leasing again. I would strongly caution anyone considering using Progressive Leasing for a rare or highly sought-after item. If it is something you truly have your heart set on, do not assume you will actually receive it, and do not get your hopes up.
j
joseph gilbert · 1 review · Experienced 2026-05-22 ·
★★★★★
My only problem is that I tried to…
My only problem is that I tried to return the item in mint condition because something had happened and I couldn’t receive a refund on what I already paid. Total bummer.
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Mo Carr · 2 reviews · Experienced 2026-05-19 ·
★★★★★
Misleading and Deceptive Practices
Progressive Leasing allows up to two agreements. They say they encourage a customer to pay early. I had two such leases/agreements. Always paid on time. Never late. Never took even close to the amount I was approved for. I wanted to get another at a different company and paid off one early. Not within 90 days, but in about 5 months instead of the year they give. I was approved for an amount but when I went to place an order, an error came up. It said something like, couldn't verify payment card. The exact same bank account and debit card I've always used. When I called they didnt know anything and said I could reapply in 30 days. Researching all this, I have found about 12 other people that this same exact thing happened to. Perfect payment history, no change in bank or debit card. But paid early and were then denied another. The 10 other people I spoke to, never paid early, had a few late payments, and after both of their agreements were eventually paid off, they had no problem getting another.
I believe this appears to be deceptive and unfair approval practice by Progressive Leasing. This raises concerns that Progressive Leasing may be internally penalizing customers who pay agreements off early while publicly encouraging early payoff. If true, this would appear misleading and potentially deceptive to consumers. It also raises concerns that the company may be using vague “payment verification” messages instead of transparently disclosing the true reason for denial or restriction. I encourage everyone to Contact the CFPB and report Progressive Leasing.
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Charles · 1 review · Experienced 2026-05-19 ·
★★★★★
We used progressive leasing 2 times…
We used progressive leasing 2 times paid off our lease on time wanted to use it again and now they want a bank statement a copy sss card to review didnt have to that the first time and when I called I could not understand the representative I was talking to so I guess I won't be using again
D
Daniel B · 9 reviews · Experienced 2026-05-18 ·
★★★★★
I have used Progressive Leasing a…
I have used Progressive Leasing a number of times now and it has always worked very well for me. I currently have a new lease in place and called customer service and unfortunately was connected with somebody offshore. They did not understand what I needed they did not comprehend what I wanted to do and because of that I had to call back and handle it with someone else. I'm not sure if I will use this company again in the future for my needs.
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Rae Dusky · 2 reviews · Experienced 2026-02-16 ·
★★★★★
Progressive made it possible to get a new washer & dryer set when mine died & it otherwise would've been impossible for me
So grateful for progressive they made it possible to get a set of high end brand new washer & dryer on almost no notice & without a huge chunk of money down. The application was straightforward & easy & i got instant notice of approval to shop at Lowe's. My washer & dryer died within a week of each other & at a period in my life where i had already had a few back to back major issues causing financial hiccups. For the amount of money that i was able to scrounge together to try to get a set off marketplace which would've been most likely junk that wouldn't have lasted very long i was instead able to use that as a down payment on a new set with extended warranty & delivery thanks to progressive leasing. While the lease only covered the set itself the down payment was cheap enough that paying out of pocket for the extras was easy. I also very much appreciate the 90 days same as cash option. I have one weekly payment left to pay off my loan without incurring interest or high leasing fees! Customer service was great as well I had one issue with the bank returning one payment & progressive helped me to fix it so i didn't get knocked off of my early payment plan. I love my new washer & dryer & the peace of mind knowing they're covered for 5 years. It was also a huge help that Lowe's included haul away of the old & haul in & installation of the new as we have lots of steps.
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Toby Geltz · 2 reviews · Experienced 2026-05-08 ·
★★★★★
Dont do it you will acquire interest…
Dont do it you will acquire interest fees and late fees bounce fees bad customer service nightmare!
J
Josh Ladue · 4 reviews · Experienced 2026-05-01 ·
★★★★★
Inefficient
After years of going through Progressive they’re dropping the ball. Why is there no edit phone number in the app. All this validation info and waiting days for approval over a customer who’s been paying off loans for over a decade. Come on, the app is inefficient as their process to changing phone numbers is. It’s ridiculous the process they have for something so simple. Progressive is getting harder to use over the years not easier.
