Robin WilsonUnited States · 1 review · Experienced 2024-12-19 ·
Terrible customer service
Terrible customer service. After multiple emails sent, there have been no replies at all. Very disappointing.
About Project Honey Bees
Data updated- Website
- projecthoneybees.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 12 reviews
- Replies to negative
- 19% (5/26)
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About this business
Project Honey Bees is dedicated to the survivability of our planet by educating and training for sustainable pollination practices. Our goal is to provide information and tools to help keep honeybees healthy and working efficiently on farms worldwide thorough our continuous support to Bee Saving organizations.
Written by the business, not verified by us.Is Project Honey Bees legit?
Project Honey Bees (projecthoneybees.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 19% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
stants stuntsMexico · 1 review · Experienced 2024-12-24 ·
Awful experience
It's an awful experience, I've been waiting more than 21 days and so far no information, no feedback, no guide number, and no answer from their terrible customer service, I've sent E-mail, after E-mail, after E-mail, and I can tell that this feels like a dam scam. Stay far far away from purchasing from this website and avoid getting scammed. UPDATE: What the hell are you talking about sending an E-mail to your customer service? I´ve done that several times!!!. FINAL UPDATE: At last I've received the refund of both purchased products from them.
Reply from Project Honey Bees2025-01-14
Hey There! :) We always respond to all Emails, Calls, Social Media messages within 24 hours. We have been having an increase in customer emails going to our SPAM folder which we are trying to resolve and prevent. Please contact us on Social Media or directly to [email protected] email to get you taken care of immediately
Paul lococoUnited States · 2 reviews · Experienced 2024-11-03 ·
Reputable Company with great service.
My package did not arrive on time. However it was delayed because of an address mix up on my part. Honey Bees contacted me and explained the mix up and handle my order with total professionalism. In addition even though it was my mistake they sent an extra gift of matching earings to go with the bee neckless. Hat's off to this formable company doing the right thing.
Purchased as a Christmas gift
Purchased as a Christmas gift for wife. She loved it and also loved the fact that she can see her “adopted” queen bees location. Will order from again.
Michael BaumgarnUnited States · 1 review · Experienced 2024-12-13 ·
Outstanding customer service
Outstanding customer service ! I had an issue with a porch pirate and they guided me through each step of the process ! I couldn't have asked for a better experience !
I ordered two spinning sunflower…
I ordered two spinning sunflower necklaces on Dec 4th thinking this would be a nice present for me and my best friend cause she loves flowers and names everything Bee since her name starts with B. I knew it was just before the holidays so I wasn’t expecting it to arrive for Christmas, but it’s been a month and I have not even gotten any communication from this company. I got the email with my order receipt and that they received my money but that’s the last I heard from them. No shipping email or update. And I tried to use their Track Order and it always comes up as error. I used their online Contact Us form and I also emailed them directly and I only ever get back an automated email saying my email was received. Not sure how else I’m supposed to get in contact when they aren’t answering their only method of contact.
Reply from Project Honey Bees2025-01-14
Hey TK, We normally respond within 24 hours to ALL Emails, Social Media Messages and Calls. We have been having some issues with our Zendesk email system in regards to receiving all emails. Please feel free to contact us on social media, or directly to our main email [email protected] so we can get this resolved immediately :)
Lack of communication and professionalism
My wife loves bees so my daughter wanted to gift her mom the necklace for Christmas we ordered it on 12/1/24 and as of 12/30/24 I have not received any communication or update about our order. I sent an email a week before Christmas and not a soul reached out. My daughter has been very upset about the whole situation. Someone at this company needs to make this situation right. You were quick to take the money but have lacked in customer support. You only get one star because the site makes me choose that. I don’t feel this company deserves one star
Reply from Project Honey Bees2024-12-30
Hey there, this is very strange indeed. Please contact us directly at [email protected] to get this resolved immediately.
I needed to return my order
I needed to return my order. They sent me a text saying I need original packaging. It was not open so I sent the pic of original package. They will no longer answer emails.
I ordered on the 10th of December as a…
I had trouble with my order, but they personally called me to fix it!! Thats what I call 'customer service' 💟
Poor communication but eventually they made it right.
Ordered a month ago and they won’t respond to my messages to provide tracking. No tracking number and have not received anything. Double checked my shipping info and it’s the same I’ve used for multiple orders through Shop. They took my money, sent me an email, and haven’t sent the earrings. Not very chill 0/10. UPDATE: After writing this review they reached out to me and overnight shipped my order, received it in time for Christmas which was awesome. Then they emailed me and asked me to remove or adjust this review, I’ve changed it from 1 to 3 stars since they did send me what I ordered. I’m not removing anything I wrote previously because I feel like it would be disingenuous to do that, and it took me like two weeks of attempted communication and a bad review to get a response. I guess the lesson here is if you don’t get your order and you can’t get ahold of them know that they will respond to reviews posted here. The earrings are super cute and arrived in an envelope and a little plastic mesh bag with a sticker and certificate for our sponsored bees.
Reply from Project Honey Bees2025-01-14
Hey Chris :) We are so happy we were able to get this resolved for you. We LOVE our supporters! USPS can truly be a nightmare to deal with especially during the holiday season, so we appreciate your patience and understanding. Thanks for Saving the Bees!!
Kara MillerUnited States · 3 reviews · Experienced 2024-12-16 ·
Best mission, customer service and amazing quality of products!
Love this company and their mission! I was weary buying online from Instagram but the necklace I received was so well made, beautiful and the perfect gift for my friend who is struggling with her life, but is dedicated to saving the lives of bees. I Wil absolutely bee 🐝 supporting this company and their mission again. Also noteworthy, I had a questions about my order l and they were prompt with a response, with tracking and moreover, with kindness. 10/10!
I thought this would make a wonderful…
I thought this would make a wonderful gift for my 84 year old mom that loves bees. Her health isn’t good but I wanted to give her something to put a smile on her face. I even named her Bee after her sister Joy. It should have been delivered on the 12 but is still circling the drain with usps. I have reached out to usps and the project bees company and have gotten no help.
Reply from Project Honey Bees2024-12-31
Hey Brenda, We answer all customer emails within 24 hours, please contact us directly at [email protected] perhaps we are not getting your emails as this is not common. dont worry, we will get you taken care of immediately! :)
LisaUnited States · 1 review · Experienced 2023-12-12 ·
Never received my order from 2 years…
Never received my order from 2 years ago or a refund Now I don't exist to them since they got money from me. Never again.
Reply from Project Honey Bees2024-12-31
Hey Lisa, The company is actually under new ownership, please email us directly at [email protected] and we will get you taken care of asap! :)
Fun to give or receive
I received the original honey bee necklace as a gift. I get lots of compliments and comments when I wear it. The packaging is adorable also. Fun to give or receive. I honored the friend who gifted it to me by visiting the website and naming a queen be after her.
Beautiful necklaces!
Beautiful necklaces!! Got them for our four granddaughters, ages 20, 16, 11 and 10. Will look great on all, and naming queens is a bonus! Small issue with delivery, but their excellent customer service resolved it quickly. Highly recommend!!!
Terrie PhillipsUnited States · 1 review · Experienced 2024-10-14 ·
Absolutely love this necklace
Absolutely love this necklace. So cute!! I love that it helps the bees.
The necklace is lovely!
The necklace is lovely and my wife, an avid gardener, loved it, but the thin chain broke the second time she wore it. This strongly suggests qualy issues, which is disappointing. UPDATE: The folks at Project Honey Bees made this right. Within a few days after I contacted them about the broken necklace, they sent my wife a new one. I changed my score to top marks -- a company with that kind of customer service deserves it.
Reply from Project Honey Bees2024-10-25
Hey Mike! We LOVE our supporters and always take care of them :) Please kindly send us an email to [email protected] and we will gladly send you a replacement. -PHB
Received my bee and it's a beautiful…
Received my bee and it's a beautiful pendant I love it. It's made well and reflects 😔 perfectly
Michael MerrickUnited States · 2 reviews · Experienced 2024-10-09 ·
Great idea and cause
Great idea and cause. After an initial communication issue with customer service. The company reached out to me and fixed the problem I had. I’m happy with my experience and my granddaughter loves her birthday present
Happy to sponsor a queen bee
Happy to sponsor a queen bee! Her name is Brittany, named after a very dear friend. The necklace is very cool, I will gift it to my mom, who raises monarch 🦋 butterflies, and rescues 🐢 turtles and protects turtle nests, blessed be!
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