Thank you PS!
Thank you, PS of Sweden, for another easy and fast purchase. I love coming back for your sales! Always finding the products and sizes that I needed. Cheers.
About PS of Sweden
Data updated- Website
- psofsweden.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 47 reviews
- Replies to negative
- 25% (4/16)
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Is PS of Sweden legit?
PS of Sweden (psofsweden.com) has a 3.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 25% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Package never arrived
Package never arrived. Sent an enquiry and got no reponce
Good variety
Good variety, good sale offers, high quality products. Extraordinary satisfying transaction
Super Customer Support and Quality
My experience with PS and especially the customer support is extraordinary. I have received by mistake the wrong size of my bridle headpiece, but unfortunately recognized this mistake too late. That’s also my fault. However, PS of Sweden has sent me a new one in the correct size right away. The whole communication was super fast and very friendly. Thank you so much! I am also super happy with the quality and the fitting. My horse only likes the bridles of PS of Sweden. Thank you
No free shipping
I didn’t appreciate that I didn’t get free shipping to the US even do I exceeded the minimum for free shipping. When I reached out and questioned it, I was told I shouldn’t have used UPS. It was definitely not clear as to what to choose for free shipping.
I never received a shipping…
I never received a shipping confirmation, and I haven’t received the product yet
Not received and my card has been charged twice
My card has been charged twice, two different amounts, so now I’m keeping an eye to make sure this corrects itself, my saddle pads are delayed and there’s been no response on a refund for shipping given said delay, and now I’m being asked to provide a review when I still don’t have my product. I can continue to shop at any of your competitors with less stress than this one order is starting to induce.
Still great quality, but too high price
Still great expierience with customer service and good quality products, but quite pricey. And one more thing - prices are jumping on before the sale :(
I cannot speak highly enough of the…
I cannot speak highly enough of the saddle pads I ordered. The highest quality, gorgeous deep color, e as sy to clean, and being solidly attached! Delivery was reasonably quick, with email updates available. The product was always well packaged and in excellent condition (3 separate orders)
They refunded me the shipping that was…
They refunded me the shipping that was supposed to be free and had gotten messed up somehow. Great products as always :)
Item not sent after nine days. Keep avoiding telling me when it will be shipped and received despite saying there is no issue.
Initially received tracking and a ‘delivery day’. Waited, only to find out that it hadn’t even left the facility after a week. You get a response saying how ‘truly sorry’ they are, but no actual answers. Another order has now been created but they will not answer the question when I can expect the item and ignore my request for a refund so I can go elsewhere. You only get one email a day, so when questions are ignored, you have to wait another 24 hours to ask again. So frustrating and a massive waste of time. And it’s not a small amount of money that they’ve got. Wishing I’d read reviews before ordering. Expected better from ‘high-end brand’.
Ps of Sweden always ships a superior…
Ps of Sweden always ships a superior product. It comes in a timely manner and is always what i expect
great quality
Fast shipping, no issues with tariffs, and fantastic quality. I've been buying from PS of Sweden since 2020 and always been happy with the quality all around.
Customer Service
Super helpful customer service and beautiful saddle pads!
Reply from PS of Sweden2025-12-04
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our customer service — and that you love the saddle pads too. If you ever need assistance again, we’re always here and happy to help.
trying to return saddle pad and get…
trying to return saddle pad and get another color and no customer service
The shirt was smaller than expected
The shirt was smaller than expected. I own 20 ps of Sweden shirts and this was tiny. The quality was not as good as you use to be. Thinner , shorter, I could buy the same at target. And after shipping and returns - I wasted $40 on a shirt that you made that wasn’t the high quality ps of Sweden that you use to be. I’m done buying from you. Your a waste of money
I didn’t get an email straight away
I didn’t get an email straight away, which made me think I’d been scammed coz had no order number, but eventually got one so all good in the end
transparent outside bag
The package came in a transparent bag - it was very boring when it was a gift for someone in the house. It was delivered to the door so I had no way to hide it when the child was home before me. Otherwise I would have given full marks - fast delivery and good products.
The courier service ‘atrocious’!
The courier service, UPS, they are absolutely useless! Strongly suggest you use a more reliable service! My partner to whom the saddle pad was to be delivered, lives in the countryside to where nobody delivers, so packages/parcels are addressed to her but using the address in the village of the post office, from where she collects. However UPS refused to a post office; asking me to select an alternative; a UPS supported drop off point! This is inconvenient and pointless, what’s the difference from that and the post office?? And, at the moment I believe the UPS notification I had a few hours ago was advising me that it again, had not been delivered, not even now to their preferred location. So, as it stands the saddle pad has not been delivered; if, and it’s a big if, but if I ever order from you again please do not send by UPS. I strongly suggest you consider changing anyway, nobody can be worse so why not try another company??
Reply from PS of Sweden2025-09-30
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the courier service. We understand how frustrating it must be when delivery doesn’t go as smoothly as expected. While shipping is handled by our logistics partners, we will make sure to forward your comments to UPS and also review our shipping setup internally to see where improvements can be made. We’re glad you chose one of our products and hope you will enjoy it once it reaches you. If you need further assistance with your delivery, please don’t hesitate to contact our customer service team at [email protected] —we’re here to help.
Incredibly friendly and helpful…
Incredibly friendly and helpful customer support , they reply fast and are always super kind . They try to make everything right , to be honest one of the best customer support experiences I’ve ever had so far :) and nice products with good quality!
Reply from PS of Sweden2025-09-30
Thank you so much for your kind words! We’re truly happy to hear that you’ve had such a positive experience with our customer support team and that you enjoy the quality of our products. Your feedback means a lot to us and motivates us to keep doing our very best every day. We look forward to assisting you again whenever you need us.