Puerto Rico Car Transport (puertoricocartransport.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 38 of them were added in the last 12 months. Last updated 2026-08-10.
Both car were delivered as promised and on time
Thank you for your feedback. We’re happy to hear both vehicles were delivered on time as promised. We appreciate you choosing us and sharing your experience.
I loved the fast, reliable and Great Experience of shipping my vehiclr , Thank You so much. Will recommend 100%.
Thank you so much for your kind words. We’re thrilled to hear you had a fast reliable and great experience with your vehicle shipment. We truly appreciate your recommendation and support. Thank you for choosing our service.
They walked me through all required documentation and what to send to my son so that everything went smooth at time of vehicle making it to PR.
Thank you for your feedback! We’re glad the documentation process was clearly explained and that everything went smoothly. We appreciate you choosing us.
Smooth process. The customer service is excellent. Helped me whenever I had doubts.
Thank you for your feedback! We’re happy to hear the process was smooth and that our team was able to help whenever you had questions. We appreciate your support.
Great service and thankfully my vehicle arrives with no issues
Very responsible and trustworthy company.
Your staff was very helpful in informing me of the many requirements needed to ship my vehicle to the states. They informed me of the status of my truck shipment and drop off and pickup went smoothly Your staff was extremely friendly ,helpful and informative This was my second shipment with Puerto Rico Car Transport and I would highly recommend your company .Your the best!!
Helpful and professional people
Quick & easy, very good communication through the entire process.
Personal great and happy with the services
Everyone was friendly and the process on the day of drop off and pick up was very smooth.
This has been the worst customer service I’ve ever experienced. I called back within 2 minutes after their operator reached out about my vehicle transport, and even though I had already submitted all paperwork, she refused to look up my profile by name. When I asked for a supervisor, I was told there wasn’t one. When I requested a refund, that was also denied. I run 3 businesses and employ over 100 people — I know what good customer service looks like. This company does not provide it. Do not recommend.
We’d like to clarify a few details regarding your order. You booked transport on 9/10 for pickup on 9/11, and our team spoke with you right after booking to review the required documents for transport. Your card on file has not been charged, which is why there was no refund to provide. Our goal is always to make the process as clear and smooth as possible, and we regret if there was any misunderstanding during your call.
Great service by phone. Reminders and shipping status. Car arrived perfect in less then 7 days. Would use again.
PR Car Transport was a delight to work with. They picked up the car from my home in Maryland, transported it to Florida and shipped it to PR. They kept me informed throughout the journey. Picking the car up at the PR port was straightforward. I am grateful for the ease and flow of the process.
I have submitted all documentation and i'm still pending the car pick-up. It's been nearly 2 weeks since the original scheduled date. They have not reached out to me to let me know any progress. I need to move out of state soon and this lack of service is making me nervous.
We appreciate your feedback and apologize for any inconvenience you've experienced. However, we are unable to find your booking based on the limited information provided. If you could please provide more details regarding your booking such as the name associated with the order or the booking number, we would be happy to investigate further. Your satisfaction is our priority, and we are committed to addressing and resolving any issues you may have encountered.
The car arrived early and in perfect condiciones. They answer every question at any given time vía phone and email. Althought we never recieve a call before the Date change and that could've cause of us not being able to pick it up. However recieve a communication hours before pick up. Other than that very good communication and service.
Reviews All vehicle40 call30 email19 money14 +6 Sort by Most relevant Newest Highest Lowest Deb Confer Local Guide·64 reviews·8 photos I left a good review for this company a few years ago but unfortunately have had the total opposite experience this time. 1st they didn't answer questions and were not helpful in getting answers. … More Cindy Rodriguez 1 review 2 weeks ago New My experience with Puerto Rico Car Transport was excellent!!! The process was exactly how it was estimated my car got picked up from my home, left the port and arrived in Puerto Rico right on schedule with no issues or damages to my car. I have referred them to friends and families and will definitely use them again. nicolas mitchell 11 reviews·4 photos 6 days ago New Absolutely the worst experience! Save your time and money and go directly through CROWLEY. They lie changed dates even after sending confirmation emails saying my truck was on a vessel and headed to Puerto Rico delaying it over ten days and … More Griselle Cruz Sanchez 2 reviews a month ago Honestly, after reading the bad reviews I got very nervous. But let me tell you that I have zero complaints about the company. If you follow all the instructions you shouldn’t have any issues. They picked up my car on the scheduled day and … More Deb Confer Local Guide·64 reviews·8 photos just now New I left a good review for this company a few years ago but unfortunately have had the total opposite experience this time. 1st they didn't answer questions and were not helpful in getting answers. 2nd. They have an arrival date then changed it 4 times. Do they not realize that people have lives and can't be rearranging their schedules everyday. 3rd. The day the were suppose to deliver I was told between 1 and 3 and would receive an hours notice. When they didn't show I questioned and was told 5:30. They didn't inform me of the delay I had to reach out to them! I'm still waiting to see if it shows. I have canceled so many appointments and rearranged my schedule because of their incompetence.
We’re pleased to hear that your vehicle has now been delivered, though we’re truly sorry to hear that your recent experience did not match the positive one you had with us in the past. While we strive for timely and seamless service, all pickup and delivery dates are estimates, as noted in the terms of agreement. Carriers can unfortunately face unforeseen delays such as mechanical issues, traffic, or weather conditions. In your case, the originally assigned carrier experienced a breakdown and was forced to cancel. As soon as we were informed, our team worked urgently to secure a replacement carrier so your transport could move forward as quickly as possible. In regard to the delivery window, we understand how frustrating it can be to adjust your schedule. Carriers typically provide a 2–3 hour notice prior to arrival, and because delays on the road are common, we do not recommend waiting around for the truck without that confirmation call. We truly regret the inconvenience this caused and appreciate your past support. Your feedback helps us continue improving communication and transparency for every customer.
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