Responsive customer service.
Customer Service was very quick in responding to my emails. They even followed up with me about my order to make sure everything was OK.
About Pure Diesel Power
Data updated- Website
- puredieselpower.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 69 reviews
- Replies to negative
- 88% (15/17)
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About this business
At Pure Diesel Power, we believe that KNOWLEDGE IS POWER!Pure Diesel Power was established in February, 2006. We have over 20 years combined experience ready to serve you. We proudly provide diesel mechanics and enthusiasts with the necessary performance parts and accessories. We know what it takes to compete with the best parts dealers on the web. So, we commit ourselves to providing excellent customer service with a dedication to deal only well-engineered diesel engine performance parts.Pure Diesel Power carries the best quality, most valuable diesel performance parts, including parts for the most popular diesel engines.We use one simple equation: Price + Quality = ValueWhether you need diesel performance parts for business, pleasure or to increase your mileage, we have what you need. We know how much you value reliability, so we have spent the last 15 years building an impressive catalog of reliable diesel performance parts. No matter your purpose, from increased towing power to more torque on the drag strip, we will have the necessary diesel part in stock, ready for shipment.We want to provide unparalleled service!We strive to provide our customers with excellent and attentive customer service, helping to choose the perfect performance part for your desired application. We provide a safe and secure checkout process to get you up and running ASAP!Thanks for choosing Pure Diesel Power as your online source for performance diesel parts! If you have any questions about our performance diesel parts, or if you just have general inquiries, please contact us at 715-254-1833.
Written by the business, not verified by us.Is Pure Diesel Power legit?
Pure Diesel Power (puredieselpower.com) has a 4.6 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and the exceptional customer service, noting that representatives are always ready to answer questions and provide expert guidance. Many buyers deeply appreciate the fast shipping, quality products, and the remarkably smooth ordering process for their vehicles. However, some people mentioned receiving the wrong parts or items that did not fit properly during their projects. A few reviewers also noted that dealing with these occasional delivery or sizing mistakes made parts replacement a bit frustrating. Despite these occasional hurdles, most consumers remain very satisfied and plan to continue shopping here.
Auto-generated from all reviews of this business. For reference only.What people say
From the moment I found Pure Diesel…
From the moment I found Pure Diesel power web site I was impressed easy shopping well maintained web site I placed my order then I got a phone call just a pleasant voice on the other end this ment so much how can we assist in making your order faster these people have there business skills top notch my parts showed up on time packaged like they wanted me to be satisfied no problems I am very pleased after my first order I was called and made a part of whole sale options this means a lot for my Mechanic shop thank you your business friend Owner of Stacked recyclers and repair Rob Glick
The transmission lines were very good…
The transmission lines were very good quality and had the right inside diameter for my truck which after having the transmission rebuilt is very important to me and these are a great replacement over stock lines which are stupidly expensive for something that will rot out again they where shipped fast and directions for installation where available online will definitely buy from them again the only thing I wish was better communication but to be fair it was 2 days before the 4th of July so the staff was most likely on vacation all ready but when Monday came I had received my shipping tracking twice great product good company
Good service friendly staff
Super fast shipping
I ordered after 5pm eastern time. Received my order at 12:30 the next day. Wiring harrness for cummins to convert 06 to 03/05 aluminum valve cover style. Great product!!!! Thank you. We need more of this type of product.
I had a slight problem and they have…
I had a slight problem and they have done nothing but be understanding and super helpful!
PDP has most excellent Customer Service!
PDP has most excellent Customer Service trained Employees! 🤝🏻👍🏻 Pleasant attitudes from everyone & knowledgeable about products and/or willing to get answers if they didn't already know AND calls back/email/communicates with updates!
Trying to return a part
Trying to return a part, seems whom ever is responding to the emails is just trying to be difficult. I’m not sure how many ways I have to explain that a part I ordered does not fit and I replaced that part with a stock part off another motor… soooo I assume that you have sent the wrong part. Whether I ordered the wrong part or you sent the wrong part it doesn’t fit and it needs returns!
Reply from Pure Diesel Power2026-06-24
Kaylee, we’re sorry for the frustration here. After reviewing this further, the initial denial should not have been the final answer, and we have addressed that internally with our returns department. That is also why I personally called you after seeing your concern, so we could better understand what happened and try to get to the bottom of the fitment issue. If the part is defective, damaged, incorrect, or there is another product-related issue, we can absolutely work with the manufacturer to try to get this resolved. To move forward, we still need the information and photos that were requested. Specifically, we need clear photos of the harmonic balancer itself, including any part numbers, labels, markings, damaged areas, and photos showing the exact area where it would not fit. The manufacturer needs this information to determine whether this is a fitment issue, shipping damage, an incorrect part, or a possible defect. Our most recent correspondence on June 15th again requested these photos and details, but we have not received a response yet. We are not trying to make the process difficult. We are trying to gather the information required so the manufacturer can review the issue properly and advise us on the next step. Please send the requested photos and fitment details as soon as possible so we can continue working toward getting this situation resolved.
Excellent communication
Excellent communication. Great customer service which is getting harder to come by these days. Thanks!
Right product
Right product, good price, exceptional service The power when you need it
just great with this order
I had an issue with a part they…
I had an issue with a part they corrected the issue and were helpful and very easy to get a hold of. I look forward to doing business with pure diesel power in the future
Great customer service.
the personal touch that the owner puts…
the personal touch that the owner puts in to every order. like a big little elf that helps bring happiness to diesel truck owners
You guys still haven't sent my return…
You guys still haven't sent my return email. Also advertised measurements for a part that wasn't even close to what I needed
Reply from Pure Diesel Power2026-05-18
We’re sorry for the frustration. A return label was sent on Friday, May 12th, but it sounds like it may not have reached your inbox. Please check your spam/junk folder, and we’d be happy to resend it right away. We also tried reaching out by phone because we’ve used this part in the application you asked about, and we’d really like to understand what didn’t fit or measure correctly in your case. If there is an issue with the listed measurements or application information, we want to review it and get it corrected. Please contact us directly so we can help resolve the return and better understand what happened with the fitment. Thank you.
Pure Diesel went over and above to…
Pure Diesel went over and above to remedy an issue with my order. Although it was a shaky start, I have full confidence in PDP and there selection of parts. I also believe that any business experiences the occasional glitch, the way that issue is handled, is the difference between a shoddy operation, and a quality company. I have FULL CONFIDENCE in PDP’s ability to provide Quality parts, and the Grace to own occasional miscues, to the satisfaction of the customer. I will definitely be using PDP for future parts! R. Mayfield
Amazing people!
Super quick delivery and great…
Super quick delivery and great experience.
Shipped in a timely manner
Customer service was top tier
Customer service was top tier. I called and spoke with Wendy if memory serves correctly about an issue with a part only to realize a couple grommets were missing. They immediately shipped them out at no extra cost. Parts arrived within a couple days. Will continue to do business with them. Thank you for the fantastic support
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