Get 20% Off Your First Purchase Shop & Save Now About PureKana PureKana is a reputable company known for producing high-quality CBD and THC products. We are dedicated to providing customers with premium options that promote overall wellness. Our wide range of products includes CBD, THC-P, Delta8/9 & HHC in oils, gummies, topicals, capsules, and more. Premium Quality: PureKana offers high-quality cannabinoid products that are crafted with care and undergo rigorous third-party testing for purity and potency. Effective Results: Customers have reported experiencing positive results and benefits from using PureKana's products, including natural relief from discomfort and support for overall wellness. Wide Range of Options: PureKana provides a diverse selection of cannabinoids and product types allowing customers to choose the format that best suits their preferences and needs. Transparent and Trustworthy: PureKana prioritizes transparency and provides detailed information about their products, sourcing, and third-party lab testing, ensuring customers can trust the quality and integrity of their products. Educational Resources: PureKana is committed to educating customers about cannabinoids and its potential benefits, providing informative resources on their website, via their email newsletter and blog to help users make informed decisions. Satisfaction Guaranteed: If customers are not fully satisfied with their PureKana products, they can take advantage of the money-back guarantee for a hassle-free refund. Fast and free shipping: PureKana prioritizes customer satisfaction, providing a seamless and efficient shopping experience. Browse Products How to Use CBD CBD Blog About Us Contact Us
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Is PureKana legit?
PureKana (purekana.com) has a 2.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 50% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-11.
Subscription not sent for 2nd time. PureKana is not a reliable source for what you need! We got delivery every 2 weeks; none since 11-22-23! Bad business that doesn’t care!
Reply from PureKana2023-12-26
I understand and appreciate your feedback and we highly value your time. Unfortunately, our inventory can sometimes sell out quickly. Although we try our best to keep track of it, there may be times when the item you're looking for is not available or out of stock. However, we always strive to work out the best solution, notify our customers and get the item to them as quickly as possible.
Best regards,
PureKana Customer Service Operations
PureKana gummies are a wonderful product - effective and very appealing. Also, customer service is very helpful, responsive and accommodating.
Reply from PureKana2023-12-24
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
I have has uncontrolled anxiety for a long time, prescription anxiety medication had things worse or made me feel nothing at all. The CBD gummies have worked miracles, allowing to focus on my job instead of the anxiety and stress that it brings.
Reply from PureKana2023-12-23
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Excellent customer service! They reply quickly to any question or concern and are always polite and helpful. They also run wonderful sales on a regular basis. Really great company and their products are top notch!
Reply from PureKana2023-12-23
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Pure Kana gummies are a perfect addition for my daughter to managing her wellness
Reply from PureKana2023-12-23
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
you gave me a 12/11 ship date. it's now 12/23 and item show backordered with no ETA, you billed my credit card on 11/18. You didn't response to my email requesting an estimated ship. I don't know if it's 1-2 weeks, a month, 6 months, a year
Reply from PureKana2023-12-26
I appreciate your feedback and we value your time. Unfortunately, inventory does go pretty quick and while we do try to stay on top of it, there may be times when an item is not available or out of stock. However, we do try our best to work it out, notify our customers and get it out to them as quickly as possible.
PureKana
Customer Service Operations
We value your feedback and time. Our inventory may sell out quickly, and some products may be out of stock. We apologize for any inconvenience this may cause. We'll inform you promptly and offer a suitable solution if a product is unavailable at the time of your order. Thank you for choosing PureKana.
Best regards,
Customer Service Operations
purekana sent me the wrong product, refuses to send me the right stuff, I've asked for a container to send back the wrong order they sent me, and they refuse to help me. I've told them because they've chosen to be so uncooperative that I will never order from them again, and they simply do not care if they lose a long time customer or not..their mistake, not mine, they are causing me grief because I can't get the stuff I need. Grrrrrrrrrrr.
Reply from PureKana2023-12-22
Hello Karen,
It looks like we have gone back and forth with emails but in order to reship the order again, we are awaiting the photos of what you received. Once we receive those photos, we will go ahead and resolve this issue with a reshipment. No need to return the wrong items. We just need to report it with the photos to the warehouse before action can be taken.
Thank you!
I was only sent one of the 2 items I ordered. Emailed and called with no answers. Apparently I am out the money. Do yourself a favor and find another company. Very poor customer service.
Reply from PureKana2023-12-22
Hello,
Thank you for reaching out to PureKana and we hope you're doing well.
We recently experienced a surge of demand for our products and we ran out stock sooner than expected. On behalf of the whole team, I would like to apologize for this miscalculation on our part. While we shipped out half of the order, the other item won't be available until the last week of December. We will then ship it out to you as soon as we can.
Thank you for your patience!
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
I got Pure Kana to stop my Tinnitus. It didn`t touch it. I`ve had this ringing for 20 years.
Reply from PureKana2023-12-26
Hello,
I am sorry to hear the effect of the product purchased was not as you were expecting. Please note, each experience varies by person since it is dependent on how it metabolizes in one’s system.
We will be happy to see if there is anything more suitable to your needs. In addition, we have added new items to our line of products that were from the voice of our customers.
If you wish to return it, you can certainly do so within 30 days of the order:
PureKana Returns
100 Lackawanna Ave.
Parsippany, NJ 07054
PureKana
Customer Service Operations
They don't let customers know that they're out of your item. We had actually fixed it via email (because I contacted them!) by the time they apologized. They're not talking to each other much, nor were they talking to me. Now I have to keep checking on my orders from them. If their product wasn't excellent, I wouldn't tolerate this.
Reply from PureKana2023-12-21
Thank you for your feedback. We're sorry for the inconvenience you faced with our communication. We're actively working on improving our processes to keep customers informed about their orders. Your insights are crucial, and we appreciate your patience. Rest assured, we're committed to providing a better experience in the future. If you have any further concerns, feel free to reach out.
Best,
PureKana
Customer Service Operations
Purekana is a scam. They give false health claims and discount, and a whole lot of many subscriptions. I declined all of them. then they just charge and ship without confirmation or review of the order. I thought I would just be charge for $50.00 but got got another charge for $162.+ on top of $52.+ charge. They then after a week of receiving the products they are shipping more and I will be charge again. This is a good example of a scam. I made a call to cancel, and they tried so hard and its very frustrating dealing with customer service, they try to keep you as a subscriber. They will try many ways to keep you to get more money out of you. Purekana is unethical. Everybody avoid Purekana !!
Reply from PureKana2023-12-21
Hello,
I am sorry to hear about your experience. I would love to step in and make things right. However, we do not have your contact information listed here.
Can you please email us directly: [email protected] with your full name, order number and date of purchase.
Thank you!
PureKana
Customer Service Operations
My last 4 orders of 2-3 bottles have been lost and taken a month to arrive. I rely on this for my chronic pain. You have done something different where your distribution has failed.
Reply from PureKana2023-12-21
I appreciate your feedback, and we value your time. While we aim to stay on top of inventory, there are instances when an item may be unavailable or out of stock. We're actively working on improving our processes to address these challenges. Rest assured, we're committed to notifying our customers promptly and expediting deliveries.
If you have further concerns, please reach out.
Best,
PureKana
Customer Service Operations
I am happy with PureKana because they deliver what they promise, and they do it in a timely manner.
Reply from PureKana2023-12-19
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Horrible slow delivery! Comes from the east coast?
Reply from PureKana2023-12-20
I can understand why it is upsetting when an order is not delivered when expected. Please note: Standard shipping can take 3-9 working days as per our website but we do have an option for rush shipping if that is the option you would prefer. Thank you!
PureKana
Customer Service Operations
