Affordable
Affordable, staff very helpful and polite. Glad we chose this storage place!!
Reply from Purely Storage2019-10-10
Thank you Antonio, it's great to see another happy customer.
About Purely Storage
Data updated- Website
- purelystorage.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 73% (8/11)
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About this business
Purely Storage operates 28 facilities in California, Nevada, Arizona and Texas. Check out our website www.purelystorage.com for more information.
Is Purely Storage legit?
Purely Storage (purelystorage.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-09-03.
What people say
Love the my Experience fast friendly…
Love the my Experience fast friendly service Thank You 😃
Reply from Purely Storage2019-10-10
Thanks Carla, we do our best to keep the process nice and simple!
I been at this storage facility for…
I been at this storage facility for almost 7 yrs. Its absolutely the best. Very convenient and affordable!
Reply from Purely Storage2019-10-09
Thank you Mrs. Davis, it's a pleasure to have you as a customer!
Very friendly people and very easy to…
Very friendly people and very easy to get in and out of the storage facility. Storage area was very clean
Reply from Purely Storage2019-10-10
Thanks Barry, we try to make it as simple as possible so our customers can get in, out, and off to enjoy their day!
great manager who helped me in…
great manager who helped me in procuring storage space
Reply from Purely Storage2019-10-10
Thank you Myrna, we are always happy to help.
I love the fact that I have 24 hour…
I love the fact that I have 24 hour access, but the driving area is full of holes and debris. When it flooded, I got a little bit of water in my unit, but other than that, I like it allot!! The lady in the office is very helpful and sweet
Reply from Purely Storage2019-10-08
Thank you for reviewing us. We've heard you and we are working diligently to get the potholes fixed!
No refunds.
No refunds. I needed a lock, the office girl charged my debit card. Then realized that they were out of locks. She informed me I couldn't get a refund, it would be applied to my to my storage fee for the next month. I was paid two months in advance. I no longer needed the storage and gave notice. No refunds they assumed they would just keep my money. Now I'm waiting to hear from corporate office, to get my money back. The lock I was charged for.
Reply from Purely Storage2019-10-04
I'm sorry about this Michelle. This is the first I'm hearing of it, if you could please contact me directly at [email protected] I'd like to look into this right way.
Thank you to all
Thank you to all , You guys have always been very polite and pleasant so thank you have a great day! Dana Allen
Reply from Purely Storage2019-10-04
Thank you Dana! It's lovely having you as a customer.
24/7 Access Should be Included in Price
I wish 24/7 access would just be included in the normal price. I feel like I shouldn't have to pay extra for that. Otherwise, friendly staff and no issues so far. Seems secure.
Reply from Purely Storage2019-10-04
Thank you for your review. We try to limit 24/7 access in order to provide better security on our property, so unfortunately we do have an extra cost associated with that for now. We will take your opinion into consideration as we are always looking for ways to improve.
Great service
Reply from Purely Storage2019-10-04
Thank you for the 5 stars!
we had great personal service and the…
we had great personal service and the manager has been both accommodating, thanks again.
Reply from Purely Storage2019-10-04
Thank you, it's a pleasure doing business with you.
The employees were extremely helpful in…
The employees were extremely helpful in finding us a spot to leave our car
Reply from Purely Storage2019-10-04
Thanks Daniel, I'm so glad we could help you out.
The staff are nice people.
The Ladies are nice people
Reply from Purely Storage2019-10-04
Thank you Yolanda, we love to see compliments about our team!
stored my car there when i was gone…
stored my car there when i was gone for a week. no problems with it when i got back.
Reply from Purely Storage2019-10-04
Thank you for your review Vivian, we are always happy to help.
Kind
Kind employees and clean and safe for my things
Reply from Purely Storage2019-10-04
Thank you Arica, we appreciate you taking the time to review us.
I could pay ahead of time which is what…
I could pay ahead of time which is what i valued at tje time
Reply from Purely Storage2019-10-04
Thanks for your review Jonathan, we try to make payments as easy as possible for our customers.
They have friendly staff and the…
They have friendly staff and the storage is clean the hole grounds r clean u don't see any trash around anywhere.
Reply from Purely Storage2019-10-04
Thank you Debby, our awesome team works hard to keep everything looking great for you!
We had a good experience there
We had a good experience there, staff very nice n helpfull.
Reply from Purely Storage2019-10-04
Thank you Daniel, we are always happy to help.
The people are very nice
The people are very nice And very helpful
Reply from Purely Storage2019-10-04
Thank you Maria, we aim to only hire the very best for our team.
There can't be a better storage place…
There can't be a better storage place anywhere.
Reply from Purely Storage2019-10-04
Thank you for the kind review Thomas!
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