OK.one
For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Home Services

Purely Storage

Claimed

101 reviews

4.4101 reviews
Write a review

About Purely Storage

Data updated
Website
purelystorage.com
Category
Home Services
Location
United States
Status
Unclaimed
Replies to negative
73% (8/11)
Do you own Purely Storage? Claim this profile for free and start replying to reviews.
purelystorage.com

About this business

Purely Storage operates 28 facilities in California, Nevada, Arizona and Texas. Check out our website www.purelystorage.com for more information.

Is Purely Storage legit?

Purely Storage (purelystorage.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-09-03.

What people say

J
Joel AlbrittonUnited States · 3 reviews · Verified ·

Everyone at the front desk was so…

Everyone at the front desk was so helpful, both in person (before the virus lock-down; I don't know what their in-person policy is now) and over the phone as well as via email. Sign-up for space rental was quick and efficient. I particularly appreciate the gate hours, which are more generous than those of all other storage facilities I've used. A great experience so far!

Reply from Purely Storage2020-04-17

Thank you Joel. We are still open while practicing safe social distancing and increased cleaning to keep everyone safe while we help our wonderful customers.

J
JoeUnited States · 2 reviews · Verified ·

I give inly 3 stars because of the mice…

I give inly 3 stars because of the mice infestation alot of my boxes and other belongi gs have been ruined

Reply from Purely Storage2020-04-17

Thank you for your review Joe. We do have pest control stations around property, thoroughly clean units after a customer moves out, and we have a strict no food of any kind policy to try to eliminate rodents, but sometimes they do sneak in. I am sorry to hear they got to your unit, and I have let management know to monitor the pest situation more closely so we can hopefully get them eliminated.

M
MaryUnited States · 1 review · Verified ·

Love this Purely Storage Great price…

Love this Purely Storage Great price and wonderful people to work with Melissa is Fantastic. Mary

Reply from Purely Storage2020-04-17

Thank you Mary, it's great to have you storing with us.

B
BrentUnited States · 1 review · Verified ·

They were not willing to help at all…

They were not willing to help at all during the Covid-19 crisis and said that if we did not make a payment on time they would auction off our stuff.

Reply from Purely Storage2020-04-17

I'm sorry to see this Brent and I would love to know who you spoke with. We sent out a letter to all of our customers at the start of COVID 19 to assure you all that we would help as much as we can. We are not holding any auctions for the time being and encourage all customers to speak with our staff to work out payment plans. Please reach out to me at [email protected] about your experience so I can make it a great one.

R
Ruth United States · 1 review ·

Athena helped me with a Uhaul and…

Athena helped me with a Uhaul and storage unit. She is absolutely wonderful. Thank you, Athena, for the exceptional customer service.

Reply from Purely Storage2019-12-30

Thank you Ruth, I am so glad Athena was able to help you.

E
Evette BarlowUnited States · 1 review ·

Rat Infested

Rat Infested - The Beaumont location is rat infested and taking their time with resolving the issues. Once I initially reported the problems with the unit the staff stated that they will take care of the unit and possibly speak to the owner's unit next to mine. Month later we returned to check on the unit, the hole between my unit and the unit next to mines was not fixed and rat droppings were everywhere. Spoke to office workers and they did not even know the start of how I should file a claim.

Reply from Purely Storage2019-12-18

I'm sorry you've had a bad experience with us Evette. I've been unable to find you as a customer at any of our properties, and we haven't had any other complaints about rats so I'm very surprised to see this. Please contact me directly to let me know which property you are renting at so I can address this issue and get it fixed, [email protected]

R
RutaUnited States · 3 reviews ·

Thank you Amanda!

Yesterday I called to check on prices for a storage for a friend of mines. Amanda was very helpful on trying to find the best price that fits the budget. Thank you Amanda for helping me out and being very patient with me.

Reply from Purely Storage2019-12-18

Thanks Ruta, I'm glad Amanda was able to help you and your friend.

J
Jason and miaUnited States · 1 review · Verified ·

Sucks

They are sums they kept telling I was OK I did not have the money I was in a bad spot and did not get any cash that mouth I called the lady and she saidbthat she will work with is it will be OK I was cool I did not want to lose my kids stuff and then the next call ingot like a week late was them saying we are selling your storage if you don't have like 256 and some I was I just talk to someone about is and I was OK .they where like we don't know who you talk to someone this is what it is .so all comes down I lost my kids and my stuff they wouldn't even let me get my kids pic and baby stuff out of it

Reply from Purely Storage2019-12-10

I'm sorry to see you are unhappy with our service, we know how terrible it can be to part with your belongings. Unfortunately it is not something we like to do but we do have to auction units from time to time when we aren't receiving payments.

D
Dean LambUnited States · 1 review ·

professional staff

great clean place and Misty is great she goes above and beyond for her clients.Dino

Reply from Purely Storage2019-12-10

Thank you Dino, we are always happy to help and we love having you as a customer.

O
One Happy Customer United States · 2 reviews ·

VERY IMPRESSED!!

VERY IMPRESSED!! Athena helped me with my move out process and listened to me vent about the troubles I had trying to move an RV we purchased. She was very patient, kind, and helpful. She mentioned that she is new management, but you would think she has been there forever. Thank you Athena for your wonderful customer services.

Reply from Purely Storage2019-12-09

Thank you for the wonderful review. We love earning 5 stars

B
Blanca VasquezUnited States · 1 review ·

Not a good place for a storage

I got this storage place because it is near home and had gave me a good deal. So I ended up renting this storage they promised me that I was going to get the deal Of paying 74.86 for the first 2 months and from there it was going to rise to the normal payment .... so today I went in to pay my 2 month and they didn’t give me what the person that got me started there at this storage place. They justified it with that one person does not work there anymore and that they are trying to fix the mess she made ? That is totally not our fault. The Bad thing is that the lady that got me started there apparently didn’t register anything on the computer. So I had to pay a different amount they had told me and instead of helping me out FIXING THERE MESS , they were okay with me just canceling my unit space really rude people not good customer service . What a disappointment in the facility in buckeye ! Would not recommend this storage place

Reply from Purely Storage2019-12-03

I'm sorry you didn't have a pleasant experience with our new staff, but we appreciate your patience as they are still in training. Our corporate office was able to immediately adjust your account to the discount you were quoted online. I'm not sure what exactly went wrong in the system but we are always happy to fix any issues and get you the best value possible!

S
Stephanie WhiteUnited States · 1 review ·

Dotti is awesome she has wonderful…

Dotti is awesome she has wonderful customer service and she's very helpful. Keep up the good work girl!!

Reply from Purely Storage2019-11-22

Thanks Stephanie, we are happy to have her on our team!

People also looked at

Bridgeview Van Lines
Eurofins - The Travel Testing Company
Allegiance Van LinesGold Standard Moving and Storage
Candid
Eurofins
Lighthouse Storage
Skin Spa New York