Purely Storage operates 28 facilities in California, Nevada, Arizona and Texas. Check out our website www.purelystorage.com for more information.
Is Purely Storage legit?
Purely Storage (purelystorage.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-09-03.
I have rented from Purely Storage for a few years. My unit was broken into maybe January 2023. Purely Storage was bought by a different company. When it was time to do my Insurance claim Issues started coming about pertaining to my documents needed for my claim. If there are cameras everywhere and management in the office, and they are not watching the cameras, they should be watched daily even the next day from the previous day to ensure Customers Items are stored properly. It is a inside job done about someone stealing Customers Items, its sad that Customers Units are broken into and the Purely Storage knows about it and never does anything about it. Break-Ins has been an Issue with this Company, nothing has been done about it. This company needs to be shut done for ever. I will never rent there or refer anyone to use their services. Be aware of using them for storage purposes.
Let's start out :-with your :-greated with :-a smile God only knows what that are thinking ? at the end being disregarded like you never existed eignord
the first week having having most of my things in I noticed that my things looked gone through I was sure of that so I got my own lock on as well I thought 🤔 don't need to worry I was wrong when I returned to check on my things my lock wasn't their only theirs decided to vacate days early went into the office reported it
To my disbelief told no it's not possible she didn't have time to look at the camera video but she would turn in my report to this day I haven't got word .so I'm going to hire an attorney more money out of my pocket taken them to court what is wrong with them something is very wrong that is certainly not how business is conducted . what are thinking not with a clear mind . nothing is good about it.
Unethical, Deceitful, Fraudulent Business Practices.
On or about of March they had placed their own lock onto my storage and denied entry without [ANY] disclosure while placed a ransom charge of $541. All bills had been paid in full prior too and I had all receipts reflecting such which was issued by them that I had made [ALL] successful payments on time. Still to this date as of October 25 2022 my storage and my belongings are being held hostage. Not only being an elderly disabled woman, with little to no energy to be taken advantage of, they literally had physically assaulted me which I had no choice but to file a police report. They have gone too far. This company will even forged documentations before a judge even knowing that I have receipts with their letterhead, so make sure they sign each receipt they give you to prevent forgery if you do elect to put your belongings at risk.
Purely Storage - Atwater
201 Gertrude Ave
Atwater, CA 95301
AN ABOMINATION OF A STORAGE FACILITY. HORRIBLE MAINTENANCE, HORRIBLE CUSTOMER SERVICE, HORRIBLE CORPORATE! DISGUSTING UNITS RAT INFESTED, DROPPINGS EVERYWHERE! Only reason they have good reviews is because they pay their employees by reviews. What a joke of a company.
Reply from Purely Storage2020-10-01
I'm sorry to see you have not had 5 star service with us and I'd like the opportunity to speak with you about your experience. I can't find you as a customer so please get in touch with me directly at [email protected]
Tell me why I pay 100 dollars a MONTH for a storage unit, cameras all over, and yet my unit had been robbed three separate times. Owners don’t care, and won’t be bothered to look at the cameras, this storage unit it a joke, you’d be safer storing your belongings under an I-10 underpass. If I could give negative stars, I would. This whole operation is a scam and a joke. Highly DON’T recommend.
Reply from Purely Storage2020-09-15
I'm sorry to see you had a poor experience with us. Unfortunately nothing stops determined thieves, but we do our best with 24/7 surveillance and the code entry gates. We are happy to pull any footage needed to assist with police investigations to catch the criminals! We also encourage all customers to maintain renters insurance to help in these unfortunate cases. I'd be interested to hear more details about your experience with us. You can reach me at [email protected]
Great storage place. Very accommodating and welcoming. Pretty private and gate access works well. Might consider getting another storage spot here for something else.
Reply from Purely Storage2020-04-23
Thank you Angel. We look forward to helping you find the next perfect space.
The facility is extremely clean and the staff is friendly. My problem is that I rented 2 storage units within days of each other and when we tried to sync the due dates for the payments, it didn't allow for the 1st 2 months's discount. Frustrating.
Reply from Purely Storage2020-04-21
Thank you Tamara. Unfortunately our system doesn't allow for specials to automatically transfer when changes are made to an account, but our corporate office is always happy to help. I'm glad we were ablet to get this fixed for you.
Despite a lot of challenges we face being out of the country, Misty and her staff have helped us in ways we wouldn’t have thought possible. Her honesty, kindness, and directness have made our using Purely Storage as THE best storage companies we have ever used(and we have used many, in several different states, for personal, moving, and for our corporation)! I have recommended Purely Storage to all my friends in SoCal, especially Blythe(over 60). I hope this facility prosper and I wish Misty and her staff will prosper and most importantly, be safe!
Reply from Purely Storage2020-04-21
Thank you Chip. We are very proud to have Misty on our team.
While we are deeply appreciative of your timely notification that our storage locker had been breeched, it exposed the need for cameras inside the buildings to discourage such break-ins. Just a suggestion.
Reply from Purely Storage2020-04-21
I am very sorry this happened to you. We take these comments and incidents very seriously, as your peace of mind is very important to us.
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