Pure Spectrum CBD (purespectrumcbd.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 80% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-31.
Didn’t receive my order. Reached out on Oct 9th, no response. Very unfortunate. Trying to at least get my money back
Update Nov 18th: shipment refused by customs due to illegal ingredients for EU / BE. They did had me pay import fees before ofcourse. PS Customer service (Jess) did reach out and was very friendly. But ordering from EU is not recommended (specifically Belgium)
Reply from Pure Spectrum CBD2022-11-02
Robin, we are so sorry to hear your package has not arrived! It looks like your package is being held in Belgium Customs so we strongly recommend reaching out to them to figure out why it's being held. I also searched our entire system for your name and email but did not find any messages from you. We pride ourselves on customer service here and we're always happy to do whatever we can to make things right for our customers, so please reach us at [email protected] anytime you have any questions or concerns. :)
My husband truly enjoyed the roll on CBD, but really liked the salve with the lavender scent- that’s his fave and while it does get on ur hands, the scent is a lot better. We’ll definitely be purchasing that one again.
Reply from Pure Spectrum CBD2022-11-02
Thank you for sharing your experience Joanne! We love to hear how much your husband is enjoying our Relax Lavender Salve!
Had no effects as labeled.
UPDATE Nov 2022: Customer service reached out, explained that the 5 pack is simply a taste test pack and send a free 30 day supply. After running a full 30 day supply, these in fact had a great effect and will be repurchasing a 60 day pack.
Great customer service, great product. They just need to update the website to make sure customers understand the sample pack is just a taste test.
Reply from Pure Spectrum CBD2022-11-08
Thank you for your feedback James. We are so sorry to hear our 5 count gummy pack did not provide any effects and we hope the 30 count bottle has been working better for you! When it comes to using CBD, consistency is key for best results. So a sample pack of 5 gummies truly is not enough to give an accurate idea of how well CBD can help. With that being said, we have decided to quit offering our 5ct gummies other than in our new "Taste Tester Bundle", which is solely intended to be used to get an idea of the taste. :)
It’s been two weeks since I ordered a trial pack (glad I did) because I heard good things. Now it’s been two weeks and I haven’t even got an order update late alone a shipping update. This just seems a little unprofessional to me.
Reply from Pure Spectrum CBD2022-10-19
Thanks for your feedback Ian. It looks like your order was placed on September 27th and was delivered on October 1st. Any emails from us regarding your order will come from [email protected]. If you did not receive your order, please reach out to us at [email protected] to let us know so we can get a replacement out. We pride ourselves on customer service here at Pure Spectrum and we will always do everything we can in order to make things right and keep our customers happy!
I just ordered some gummies , I didn't have any chance to try and see how effective they are; but I hear great things! When I do I'll tell the rest of this experience..
Reply from Pure Spectrum CBD2022-10-25
Thank you for your feedback so far Angel! We hope you love our gummies as much as we do. Please let us know how they end up working for you! If you have any questions/concerns, we are always here and happy to help at [email protected]. :)
Great quality products but even better customer appreciation. Saying thank you by sharing other products along with your order as a gift of their appreciation. No other company does this!
Reply from Pure Spectrum CBD2022-10-25
Thank you for the 5-star review Luis! We truly love and want the best for our customers, so it's the least we can do. :)
I absolutely love your products, I truly believe without your CBD cream my daily life would be much more painful!
I have had 5 surgeries in the past 16 months walking was so painful, I apply your Cream 2X a day.
I’m walking pain free
Reply from Pure Spectrum CBD2022-10-25
Sue, thank you so much for the incredible review! We are SO happy to know that our Liniment Cream is helping you walk pain free!!
Wonderful company with great customer service and an amazing product! I have been using their CBD oil to treat my anxiety and been very pleased. The CBD mints and salve are also very good. Have recommended this company to coworkers and my doctor...they all know that I research before I buy!!!
Reply from Pure Spectrum CBD2022-10-13
Mary, we are SO happy to hear how pleased you have been with our company and products! Thank you for the amazing 5-star review. :)
Gummies were good. Didn’t have a huge effect but overall I did sleep a bit better and my anxiety was milder- not drastically but enough to notice. Lemon flavored gummies tasted awful and the bottle I received was mostly lemon. That was a disappointment
Update- pure spectrum reached out to me. I am highly impressed with their customer service. Trying to “fix” something that wasn’t really wrong just a bummer was so far beyond what they needed to do. 10/10 will be purchasing again. Thank you to your customer service team.
Reply from Pure Spectrum CBD2022-10-13
Thank you for your honest feedback Jennifer! We're glad to hear you experienced some relief with our gummies but sad to hear you ended up with so much of your least favorite flavor! Please check your email for a message from us to hopefully make up for this disappointment.
I love Pure Spectrum!! In my experience, these products are the best on the market. I love, love, love the CBD daily lotion and the black label 1000mg salve. They are super helpful with my arthritis and these products keep my hands, wrists & elbows from feeling like I can’t use them. And the military/first responder discount is phenomenal! You guys & your products are amazing!
Reply from Pure Spectrum CBD2022-10-13
Thank you for the amazing review Aubrie!! We love to hear how much our products have been helping you!
Look, we have a household of maladies here. We’ve got a broken hand, arm, knee, brain tumors, kidney stones the size of mothra.. but this doesn’t eliminate pain. That’s not the purpose. It does, however, help bring pain down just enough that life is bearable again for a short while. We used to keep it around for flare ups of the usual knee problems, back problems, and brain disease problems. But these days, it’s been a lifesaver to the point that we put the isolate on a subscription. There’s always gonna be a need. And we know after using them for several years, that pure spectrum’s quality is consistently high.
Reply from Pure Spectrum CBD2022-10-13
Wow Jason, thank you for the amazing feedback and review! We are thrilled to hear how much our CBD Isolate has helped you and your family through all of your maladies!
I just wanted to try ur new mints they are 14.99 and had coupon for 10 off and then the shipping came to 9.00 so I decided to pass - th Ed n I received an email asking why I cancelled so I told the person too much for shipping and Jess sent me a code for FREE shipping so I decided to try I haven’t
Received them yet but I’m hoping they are really good as I love mints and will reorder more
Reply from Pure Spectrum CBD2022-10-06
Thank you for leaving a review Marilyn! We hope you like our products as much as we do. :)
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