PureTalk

Dats good but phone reception is not

Data is good but I like to talk on my phone and my phone has poor reception and drops calls. I’m considering changing and am disappointed as I would like to support a U.S. based and veteran owned business. When searching for a new provider, I found that it was all about the data but nothing about phone reception. I hope you can somehow improve this as I really want to keep you as my phone provider! I’m only able to provide one date below but this is happening daily.

Cost is considerably less than its…

Cost is considerably less than its competitors

I like their mission. Easy to work with.

You don't have to wait very long to talk to a person. I was able to get a refund immediately when I had an auto charge that I didn't authorize. U.S.-based customer service, which makes jobs in my country. I also learned that they have a charity arm for veterans. Very good price. Very good service. Buying new equipment has inexpensive monthly fees.

Excellent customer service and quick…

Excellent customer service and quick solution to my request

My phone has terrible service!!

My phone has terrible service!!! Always one bar and no internet unless I am at home!

feed back

great no issues reasonable price no brakes in service friendly service for half price and helps vets

I have absolutely no complaints!

I have absolutely no complaints! Love having the service and love saving money every month! Best decision I’ve made since I’ve owned a cell phone.

Competent and friendly employees

Competent and friendly employees. Today, Benjamin was their employee who explained how the "hot spot" worked and helped us solve our issue. Thank you

the 3 P,s …… product exactly as written

the 3 P,s …… product, price, people !

Very helpful

No dropped calls

No dropped calls. No surprises on my bill

Great rate

Great rate. And no problem with tge service!

I brought my cell phone and it’s a…

I brought my cell phone and it’s a iPhone 16 I needed a phone number it needed to be in recovery they gave me a number but not the area code I wanted but took it for a trusted number for recovery about a week or so I asked for a Samsung phone for the homeless veterans they sent me one an said when it comes put the sim in phone and call to activate it I did I said don’t touch the iPhone in recovery well what ya think they zapped both phones will the same number like the number for the Samsung it was zapped into the iPhone too this phone got kicked out of recovery I had to wait till Samsung phone was activated when it came up to work I called them back I said why did you do that the same number on both phones she acted weird then she said I will send you a sim for the iPhone where does it go she tried to say then she said oh that a eSIM I said why did you kick it out of recovery she said call Monday recover the number I did I said you have my number she said no it went to some one else the trusted number in recovery my phone was compermised had so much with the phones the one I had when got the number it went back and had to get anther one gave me 200.00 for the one then paid another at 400.00 from that time on was just hell ment miles to apple my opinion she did not have the smarts to do the job she was out to do I say sick

Dead zone gone!!!

Very helpful. Very easy to transfer to this carrier. Phone seemed to have a new lease on life! Amazing walked around d all the dead spots on a conversation and no hesitation or dead zone with Pure Talk! ☆☆☆☆☆

Customer Service - Live person instantly

Every time I had to call customer service to port my devices from a previous carrier to Pure Talk, I got in touch with a live person who knew what thewy were doing within 30 seconds. That is excellent! I never "dread" calling the service team.

No complaints ---reliable service.

I have Verizon before this

I have Verizon before this. This is the second time that I've come back to you guys. I drop more calls since you switched to AT&T Towers. I might have to go back to the gun hating Verizon Wireless because I need my phone I work on the road. I drop more calls than I have ever it's unbelievable people can't get a hold of me they can't talk to me phone is constantly cutting out. I do not like that supposedly you guys did do the AT&T Towers. Well they suck if this doesn't change I am going to have to go back to Verizon you guys need to figure something out

The lack of AT&T towers in my area

The lack of AT&T towers in my area, I tend to drop calls and texts won’t send when off wireless, Chloe has much of the same problems, worse carrier in substance to T-mobile, less expensive yes, I got what I paid for

My cellphone plan with PureTalk is…better than Verizon

My cellphone plan with PureTalk is about half of what I was paying for Verizon, I get twice the hotspot data, and I find that the coverage works better in remote areas while camping.

Most everÿthing

Most everÿthing customer service,american based but that don't mean they all speek good clear english.