QinPrinting

Hi Anie, Thanks so much for your encouraging feedback and kind words. It was such a pleasure to work with you on printing the Radiance Tarot cards. International shipping lead time from Shanghai to West Australia is normally 5 to 8 weeks. We were glad to deliver your products within 6 weeks from despatch—but we do understand that it can seem a long wait when you’re excited to get your hands on the finished work! Next time, let’s look at air freight options for you, which are slightly more costly but much quicker. We’ll always do everything we can to get your products shipped as safely and efficiently as possible within your budget constraints. We were glad to pick up the problems with the template choices and get those sorted for you in record time. Our experts check everything manually for exactly this reason—to guarantee a perfect result every time. Again, it was great to work with you and we look forward to your next project! If there’s anything you need in the meantime, just shoot us a message, email us, or give us a call. We’ll be delighted to help.

Hi Barlas, We're delighted that you were happy with the high quality of your products and are grateful for your valuable feedback. About the issue with delivery times, we apologize for any inconvenience this may have caused you. We work closely with our trusted shipping partners to make sure that all goods leaving our facilities arrive on time. Sadly, on rare occasions, weather, customs checks, third party delays, and other factors beyond our control may cause slight variations. We trust you understand that we cannot accept responsibility for goods once they have left our facilities. However, your satisfaction is our top priority and if you would like to contact us again with your order number, order date, and product name, we will be happy to offer you a discount on your next order as an expression of our goodwill. Once again, thank you for your feedback and we look forward to serving you again in the future.