Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
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Is Rail Ninja legit?
Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.
There is no way to do the operation of seat selection.
Reply from Rail Ninja2026-04-06
Thank you for your feedback, Chang! Seat selection is not available as choosing a specific seat number, but during the booking process you can indicate your seating preference. Options such as a seat at a table near the window, a forward-facing seat near the window, or no preference help the system allocate seats according to your choice whenever possible. Seats are then assigned by the railway operator based on these preferences and availability.
Thank you for your feedback! We're glad to hear that you received a prompt and precise response. We look forward to assisting you again on your future journeys.
Book direct with the carrier - much cheaper - £35 extra per ticket on Bullet Train, booking through here!!!! - use the official website!!!!
Reply from Rail Ninja2026-04-10
Thank you for your feedback, Kristi. We’re sorry to hear about your concerns.
Unfortunately, we were not able to locate any booking under the name provided here. Could you please share your order ID so we can review the details of your booking?
We’ll be happy to check everything carefully and provide you an explanation.
Thank you for your feedback, Ashutosh.
We take such comments seriously. However, we were not able to locate any booking under your name in our system.
Could you please share your order ID and provide a bit more detail about the issue you experienced? We’ll be happy to review your case and assist you further.
Absolute thugs, I booked a ticket and clicked that time is wrong even before ticket was issued. I was told £3 fee and then they are sending a $20 change fee for a £25 ticket. Do not use them. Much better options are available
Reply from Rail Ninja2026-04-09
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
Change and modification fees depend on the fare conditions selected at the time of booking, as well as the rules set by the rail carrier. The tickets were issued immediately after your booking, so when your request for a time change came in, the fare rules unfortunately didn’t allow modifications. The Saver tariff booked does not permit changes or cancellations.
We always try to assist our customers whenever possible and regret that we couldn’t accommodate this request in your case.
Overcharged my almost 50% on train tickets in Spain
Reply from Rail Ninja2026-04-09
Thank you for your feedback, Michael. We’re sorry to hear about your concerns.
To better understand what may have happened, could you please share a copy of your bank statement showing the transaction? This will help us clarify the details, as we are currently unable to see that difference on our end.
We’ll be happy to review everything and get back to you with a clarification.
We appreciate your feedback, Bruno! It's great to know that you were satisfied with the service. We look forward to assisting you again on your future travels.
I had a difficult time with country selection, I would enter the form then go blank, I had to repeat this over and over at least 10 times before it would stay in place. Also the second traveller should be highlighted more it was not clear if it was for a second passenger or a repeat of my data
Reply from Rail Ninja2026-04-03
Thank you for your feedback, Peter! We apologize for the difficulty you experienced with country selection and the confusion regarding the second traveler. Your comments are very valuable, and we will work on improving the clarity of the process and ensuring smoother functionality. If you encounter any issues in the future, our support team is always here to help. We appreciate your patience and look forward to assisting you again.
For me, it was the first experience with this server, I hope it worked well (now, I am just nervous how the real journey will be - I have to change trains, and I do not know Hungarian at all).
Reply from Rail Ninja2026-04-03
Thank you for sharing your experience, Dana! We understand how traveling in a new country can feel a bit nerve-wracking, especially when language barriers are involved. If you need any assistance or tips for your trip, feel free to reach out to our support team. Wishing you a smooth and enjoyable journey!
Rail Ninja charged me for train tickets that they were never able to provide. I waited for months for them to issue my ticket. Finally, I canceled. They would not issue me full refund. I then went on the train's site and purchased and received the tickets within minutes. They did not even have the correct departure time. This company is a total rip off! Avoid at all cost!!!
Reply from Rail Ninja2026-04-02
Thank you for your feedback, Kamuela. We’re sorry to hear about your experience.
After checking our system, we were not able to locate a reservation under your name. To better understand what happened and review your case, could you please share your order ID?
We will be happy to check everything carefully and get back to you with clarification.
1 star because I can’t give zero. Mad at myself BUT when booking tickets from one city to the other in Ireland google popped this site first. They charged me more than double of what the tickets are actually worth! Don’t make my mistake. Use Irish rail!
Reply from Rail Ninja2026-04-02
Thank you for your feedback, Susan. We’re sorry to hear that you were disappointed with your experience.
To help us better understand your case and review the details, could you please share your order ID? We’ll carefully check your booking.
I booked a ticket from Chengdu (China) to Hong Kong and was charged HK$ equivalent 3531. I subsequently discovered a similar seat, on the same date, cost HK$2690 a difference of HK$841. When I asked why my ticket was so expensive I was offered HK$ equiv 351 as Ninja cash. I queried this and was eventually offered Ninja cash for the full difference amount. Despite my many requests to issue my ticket and reassuring messages that issuance was imminent, my ticket was not issued. I did receive a refund. A stressful experience, I will not use this site again.
Reply from Rail Ninja2026-04-09
Thank you for your feedback, Karl. We’re sorry to hear about your experience. Prices may vary as they include service-related costs in addition to the train fare.
At the time of your booking, there was exceptionally high demand due to a major exhibition in China. Because of this, we had to wait for confirmation from the supplier. We also offered an alternative travel class option, and we’re sorry that it did not meet your expectations.
We aim to secure the best available options under such circumstances, and we appreciate your understanding.
Using your web was easy. The only thing I would recommend would, that the customer could be able to see the seating map of the coach so that they could be aware or choose exactly where they are going to seat and travel.
thank you
Reply from Rail Ninja2026-04-02
Thank you for your feedback, Omer! We're glad to hear that using our website was easy. If you have any other feedback or need assistance, don't hesitate to reach out.
Well, it was only kind of great. When it came to “select your seat” I was under the impression I would be selecting a specific seat, not just a class of service. So now it appears someone else will decide my seat on the train. I hope we are at least facing forward.
Reply from Rail Ninja2026-04-02
Thank you for your feedback, Ernest! We understand how important seat selection can be, and we're sorry for the confusion. For most routes, seats are automatically assigned by the operator, which means specific seat selection may not always be available. If you have any concerns, our support team will be happy to assist you. We appreciate your understanding and look forward to helping you on future journeys!
First time used 3rd party to buy train tickets in japan , bought months in advanced first class tickets and guess what came to train station earlier good that came in advance tried to pick up the tickets and nothing worked went thru 4 different machines got a eun around in the end they said they dont know why it dont work buy other tickets , which i did got on the train not in the class i wanted to be but went and checked my seats that supposably they booked and guess what there was people sitting there !!! Cancelled the rest of the tickets had thru them and wont ever use or recommend stay away
Reply from Rail Ninja2026-04-02
Thank you for your feedback, Dmitriy. We’re very sorry to hear about your experience and understand how frustrating this must have been.
The tickets provided were official tickets issued directly by the train carrier. Unfortunately, we are not sure what caused the issue at the station, but we sincerely apologize for the inconvenience.
As soon as we were informed about the situation, we processed a refund accordingly. We always aim to support customers in such cases, and we regret that this affected your journey.
Thank you for your feedback, Lee! We’re glad to hear that everything was handled quickly and efficiently.
We always aim to provide efficient and reliable service. If there was anything that did not meet your expectations, we would really appreciate any additional details so we can continue improving.
Charged me an 88% mark up fee. Crazy. I understand that they need to make money, but this is outrageous. Don't use Rail Ninja.
Reply from Rail Ninja2026-04-02
Thank you for your feedback. We’re sorry to hear about your concerns.
To help us better understand your case, could you please share your order ID? We will review the details of your booking and get back to you.
I was concerned that it took so long for my ticket to be issued, then when I received notice that you could not issue me my ticket, I felt my heart drop. This rail travel from Edinburgh to Inverness was critical to the following 2 weeks of my Scotland tour.
Because you had alternatives available, perhaps the email subject could be 'We have reviewed your ticket', so I knew that the change was not terminal.
Reply from Rail Ninja2026-03-31
Thank you for sharing your experience, Robert! We understand how concerning it can be to receive a message about a ticket issue, especially when the journey is an important part of your travel plans. We're glad that alternative options were available and that the situation could be resolved. We also appreciate your suggestion about the email subject line and will take it into consideration to make our communication clearer in the future.
Very prompt response 👍
Efficient problem resolution
Ease of reference
Reply from Rail Ninja2026-04-01
Thank you for your feedback! We're glad to hear that you received a prompt response and that your issue was resolved efficiently. We strive to make everything easy to reference and handle. We look forward to assisting you again in the future!
