Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Written by the business, not verified by us.Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes. However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.Dear Adam, Thank you for your review. Please get in touch with our support team for further assistance. Unfortunately, we were not able to locate your order in our system by the information provided. Kind regards, Rail Ninja
My experience is not going well, I bought 3 tickets, they are changing the time after I make and paid the reservation and it is $64 more, honestly I am thinking about canceling.
Dear Leilany, Thank you for your review. We are sorry to hear about your disappointment. Your reservation was canceled upon your request. Should you need further assistance, please contact our support team via e-mail or online chat. Kind regards, Rail Ninja
After receiving my tickets, I noticed a pretty good markup in addition to convenience fees. I was ok with convenience fees, but markup is pretty greedy. Railninja doesn't seem to like my review, so I will share details: I purchased 2 tickets from Berlin to Prague which cost me $176 US. My invoice show $131 for tickets and $30 for processing. I am not sure where the other $15 came from? When I look at my actual tickets, the tickets were 73.80 euros and the reservation was 12 euros = 85.80 euros total ($91 US). So $40 markup on tickets + mysterious $15. It just doesn't smell good. A telltale sign in how invoices are separated from tickets on website and I can't even find invoices on the mobile app. Nothing illegal and I accepted the price, so no one to blame but myself. Just saying others should be careful.
Dear Jimmy, Thank you for your review. Thank you for choosing Rail Ninja for your recent ticket booking. At Rail Ninja, we take pride in our global ticket booking platform, providing a user-friendly experience for travelers worldwide. Our goal is to offer a seamless booking process and enjoyable travel options for our customers through partnerships with various train companies. Thus this all comes to a price, but we are here to provide excellent service for our travellers and help to book a journey of life.
I was mislead and thought I had booked first class tickets, the design was off for me. I have coach.
Dear Rob, Thank you for your review. To better assist you we kindly ask you to contact our support team via e-mail or online chat. We can't locate a reservation in our system under your name provided on Trustpilot. Look forward to assisting you.
I made a mistake on the day, and realized it within moments, but was prevented from changing it. Bad form!
Dear Richard, Thank you for your review. We are sorry to hear about the mistake and confusion with the ticket tariff. Please contact our support team for assistance, our records do not show your queries in our system. We look forward to assisting you.
After purchasing the tickets, I did receive confirmation and a copy of the tickets. The cost of the tickets are shown. I paid double the actual ticket price through this site. The service fee is 100% of the ticket price. I was not aware of the huge fees before purchasing.
Dear Anne Marie, Thank you for your review. We are sorry to hear about your disappointment. We would like to assure you that the total amount was shown to you at the last booking step, the service fees were provided, and our teams work hard to provide transparency with the charges and service fees. Should you need assistance please do not hesitate to contact us.
I thought we had bought the 79 dollar ticket for the train at 10:30 in the morning from Edinburgh to Inverness, only to receive an email saying we need to double the cost of each ticket in order to stay on that train or for the 79 dollars go on the 1:33 train. Which was posted at 59 dollars. Felt scammed and pressured into more money. Makes me feel uncomfortable and nervous about the entire booking process.
Dear Carolyn, Thank you for your review and for choosing an alternative option. Your tickets have been issued and sent to you via email. Rail Ninja is a private company and our schedule is reliant on our partners. We understand your concerns and apologize for any inconvenience caused. If you have any further questions, please don't hesitate to contact our support team. Kind regards, Rail Ninja
the site appears to advertise seats that were already sold out. Picked our preferences, booked and paid, then we received notification shortly afterwards seats unavailable. Needed to rebook transfers to coordinate with train as well as small window of tickets presented
Dear Steven, We appreciate your review and thank you for choosing the alternative option. Your tickets have been successfully issued and sent to you by email. Rail Ninja operates as a private company and relies on our partners' schedules. We understand your concerns and apologize for any worries you may have. If you need any assistance or have any questions, please feel free to reach out to our support team. Kind regards, Rail Ninja
I liked that there was availability. I didn't like that it was almost DOUBLE the going rate for the same train and time $60 versus $35 Renfe and $29 OMIO. OMIO is much cheaper if you can't get tickets directly with the train company.
Dear Elisa, We sincerely apologize for any disappointment you may have experienced. Upon reviewing our system, we were unable to locate a reservation under your name. Please contact our support team via email or online chat so that we can assist you in a timely manner.
Booking and getting tickets seems to have been competently done (on the day we'll find out if all's well there) but I should have researched the options better. Effectively, RailNinja is charging a 72% mark-up on the carrier's price. They are, I've found, an expensive agent anyway. But in part this mark-up is because they couldn't book a train/train option that they listed (I couldn't have booked it with the carrier either) offered me a train/bus alternative but still took payment at the train/train rate. When I queried this they said they "don't provide partial refunds in such cases". If there's a next time I'll go to the carrier. EDIT RN's reply below ignores the point. I am not "unhappy" with my choice. I am unhappy with being charged the train-and-train fare (£248 for two tickets) when you could only sell me the train-and-bus option which would be £236 for two tickets at the price advertised.
Dear Nicholas, Thank you for taking the time to leave a review. We are sorry to hear that you are unhappy with the option you chose. We understand how important it is for our customers to reach their final destination, and we always strive to suggest alternatives based on the conditions of rail carriers. If you have any further questions or concerns, please feel free to contact our support team via email or online chat. Kind regards, Rail Ninja
THE INFORMATION ABT THE TRAINS WAS VERY HELPFUL AND THE BOOKING OF THE TICKETS WAS VERY EASY. THE ONLY THING THAT I FOUND A LITTLE DIFFICULT WAS THE PART OF MANAGING MY ACCOUNT WITH THE PASSWORD ETC WHEN I HAD TO EXCHANGE SOME E-MAILS WITH YOU FOR REARAGING MY PASSWORD. THANKS.
Dear Customer, Thank you for sharing your review with us. In order for our support team to assist you effectively, we kindly request that you provide the necessary trip details. Without this information, we are unable to locate your reservation within our system. You can easily reach out to our support team via email or online chat, and we will be more than happy to help you with your inquiry. We appreciate your cooperation and look forward to assisting you further.
Your charges were high. I could not see where I could reserve two seats together.
Dear Michael, Thank you for your review. At Rail Ninja, we take pride in our extensive geographical knowledge, which allows us to offer the best assistance to our travelers. We strive to provide up-to-date information on our website and maintain its user-friendliness. Regarding seat reservations, we recommend that you reach out to our support team via email to address any queries you may have. We would be delighted to assist you.
The fact that you can not pick your seats is terrible business. we are traveling with another family and could not get seats near each other.
Dear Tom, We are sorry to hear about your disappointment. Unfortunately, we were unable to locate your reservation in our system based on the information provided on Trustpilot. If you require assistance, please do not hesitate to contact our support team via email or online chat. Look forward to assisting you.
The phone code for my country was incorrect and it wouldn't let me correct it
Dear Anne, Thank you for your review. We apologize for the inconvenience and recommend contacting our support team for further assistance.
despite our early reservation, we did not get the required schedules trains, neither in or out
Dear Jacques, Thank you for taking the time to leave a review. Your reservation was made 37 days before the departure date, and seat assignments typically become available 90-120 days prior to the scheduled train trip. We apologize for any inconvenience caused by the necessary adjustments resulting from the rail carrier's switching to summer scheduling.
Difficult and no way to confirm seat assignments.
Dear Gregg, Thank you for taking the time to provide your feedback. We regret to learn of your challenge in selecting seats. Yet, we would like to assure you that on our website, you have the option to specify your preferences, and the tickets will be allocated accordingly. We hope that this enhances the comfort of your journey! Kind regards, Rail Ninja
While it is easy to use, they charge double the amount than the korail site itself where you can just go purchase your own ticket and print it out. Takes maybe a few more minutes to figure that out.
Dear Vivienne-Lee, We appreciate your feedback regarding our services. We regret to learn of your disappointment but would like to take this opportunity to clarify the values and goals of Rail Ninja. Our dedicated teams are committed to ensuring a seamless and user-friendly experience on our website. Additionally, we continually strive to integrate new technologies to streamline the booking process. By collaborating with a diverse network of rail carriers, we aim to offer comprehensive travel solutions globally, making Rail Ninja a valuable tool for trip planning. Moreover, unlike many rail carriers, we provide English-speaking support. And we will be more than happy to assist you. Kind regards, Rail Ninja
Return-Tour: I was booked in an "only-men"-room, which isn't much helpful,as I am travelling with my kid. If the third in the cabin wants me out, I have to leave. Thats not fun! Quick, precise and friendly service even during nighttime. After lots of fails in booking the nighttrain on the db- portal and the direct Euronight-booking link I nearly gave up. But the rail ninja helped a lot, so I finally succeeded. Thanks very much!! "Only" four stars, because I couldn't really understand the ticket price on rail ninja compared to the db-price. And they didn't ask for the reduction cards, so I don't know whether they were taken into consideration.
Dear Customer, We appreciate your input. Rail Ninja is here to help you. At the moment we are not authorized to provide discounted rates for rail passes. If you have further questions, don't hesitate to get in touch with our support team through email or online chat.
I accidentally booked the wrong dates and immediately looked to cancel and get a refund. Beware - even though the booking was weeks away, they charged me Y18,000 as a cancellation fee. Very unprofessional
Dear Benjamin, Thank you for taking the time to leave a review. Upon thorough review of your reservation, we must acknowledge that the tickets were provided to you and the service was delivered in its entirety. It is standard practice for rail carriers and airlines to apply service fees in order to ensure seamless service and safety measures. We regret to hear that you were not aware of this policy. We strongly advise our customers to thoroughly read the Terms and Conditions prior to making a purchase, or to reach out to our support team for further clarification. Kind regards, Rail Ninja
I've tried to book a trip from London do Liverpool for may 6th but I can't. I just get a ticket from Liverpool to London on 7th. I don't believe there's no train available for the 6th. I bought this trip by bus.
Dear Paulo, Thank you for your review. Please find the link below to access the train schedule for May 6, 2024: https://rail.ninja/?passengers%5Badults%5D=1&form-mode=basic-mode&no_redirect=0&legs%5B1%5D%5Bdeparture_station%5D=623&legs%5B1%5D%5Barrival_station%5D=39&legs%5B1%5D%5Bdeparture_date%5D=2024-05-06 If you require assistance in choosing the desired trip date, please do not hesitate to contact our support team. While Trustpilot is a valuable platform for leaving reviews, you can also reach out to Rail Ninja directly for further assistance regarding your train ticket. Look forward to assisting you.
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