RealPrize.com (realprize.com) has a 2.7 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 43% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
Thank you for taking the time to share your reassuring feedback regarding your initial redemption turnaround!
We are glad to know that your request from July 27th was partially finalized on July 31st and that you are sharing your positive experience to help ease the minds of fellow community members. At RealPrize, maintaining platform safety is a routine priority, and our team works continuously to process distribution requests securely within our standard review framework.
If you ever need help tracking remaining balances or have questions in the future, please feel free to reach out to us from your registered email at [email protected].
We appreciate your support and hope you hit another big prize soon!
Hi Delores,
That’s wonderful to hear! Knowing you’re enjoying your time with RealPrize and plan to keep playing truly means a lot to us. We’re committed to making every visit fun, exciting, and full of great entertainment.
Thanks for being part of our community. We look forward to bringing you many more enjoyable moments and new favorites along the way. Happy playing! 🎉
Hi Michelle,
Thank you for reaching out and sharing your perspective as a verified member following your recent prize experience.
Congratulations on hitting such a fantastic prize, though we completely understand your impatience and frustration with the current review timeline. At RealPrize, maintaining platform safety is a routine priority, and substantial redemptions undergo standard verification reviews to ensure complete profile security before rewards are released. While these procedural safety checks are a regular part of our operational framework, we recognize that waiting in the queue without a specific delivery date causes significant worry.
To have our team review your profile details and track your submission directly, please drop us a line at [email protected] from your registered address.
We appreciate your persistence and hope to provide you with a clearer update soon!
Hi Tammy,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent redemption experience and the communication you received haven't met your expectations.
We understand how important timely updates are when you have a redemption request in progress. We'd appreciate the opportunity to take a closer look at your account and better understand your experience. Please reach out to us at [email protected] using the email address associated with your account, and our team will review your account and provide any available updates.
Thank you again for sharing your thoughts. Your feedback is important to us and helps us continue improving the overall player experience.
我第一次使用 RealPrize 兑换的金额超过 500 SC,并在 24 小时内获得批准并付款,所以我的第一印象很好。
不幸的是,此后的每一次救赎都是一次完全不同的经历。
在我最近的兑换过程中,RealPrize 犯了一个错误,将付款发送到了错误的卡上。我必须取消该兑换,更新我的付款信息,将其与额外的奖金结合起来,然后提交新的兑换。 Because the site only allows one redemption request at a time, I couldn’t simply submit a new request while the previous one was being corrected.
结果,我现在已经等了十多天才收到我合法赢得的钱。
最令人沮丧的是缺乏一致性。 If a $500+ redemption can be processed in one day, why is a later redemption taking weeks with no explanation beyond repeated emails saying it’s “still under review”?
我已完成所有验证请求:
* 我的身份已经过验证。
* 我的地址已经过验证。
* Skrill 已经验证了我的帐户。
* 我已提交多张支付卡的照片。
* 客户支持继续发送相同的通用回复,表示我的兑换“正在审核中”。
我知道安全检查是必要的,但似乎没有一致的付款时间表。玩家无法知道他们是否会在一天或几周内收到付款,即使他们已经得到验证。
RealPrize may eventually pay, but the uncertainty, repeated generic responses, and inability to get a meaningful update have made this a very frustrating experience. I hope they improve the consistency and transparency of their redemption process because players deserve clear expectations about when they’ll actually receive their winnings.
付款后我不会再回到这个网站。
Reply from RealPrize.com2026-08-01
Hi Jacoria,
Thank you for taking the time to share such detailed feedback. We appreciate you giving RealPrize a try and for highlighting both your positive first redemption experience and the concerns you've encountered with your recent one.
We'd appreciate the opportunity to take a closer look at your account and better understand your experience. Please reach out to us at [email protected] using the email address associated with your account, and our team will review your account and provide any available updates.
Thank you again for sharing your experience and your honest feedback. We truly value hearing from our players, and your comments help us continue improving the overall player experience.
Hi Cristina,
Thank you for taking the time to share your feedback. We're sorry to hear that your redemption experience and the communication you've received haven't met your expectations.
We understand how important clear and timely updates are when you have a redemption request in progress. We'd appreciate the opportunity to take a closer look at your account and better understand your experience. Please reach out to us at [email protected] using the email address associated with your account, and our team will review your account and provide any available updates.
Thank you again for sharing your thoughts. We truly value your feedback, as it helps us continue improving the overall player experience.
Hi Mercedes,
Thank you for taking the time to share such thoughtful feedback. We're delighted to hear you're enjoying our games, game selection, and promotional offers, and we truly appreciate your continued support.
We'd appreciate the opportunity to take a closer look at your account and better understand your experience. Please reach out to us at [email protected] using the email address associated with your account, and our team will review your account and provide any available updates.
Thank you again for your honest feedback. We truly value hearing from our players, and your comments help us continue improving the overall player experience. We hope we'll have the opportunity to earn those additional stars in the future.
Hi Loretta,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent redemption experience hasn't met your expectations, especially after completing the requested verification steps.
We understand how important clear communication and timely updates are when you have a redemption request in progress. We'd appreciate the opportunity to take a closer look at your account and better understand your experience. Please reach out to us at [email protected] using the email address associated with your account, and our team will review your account and provide any available updates.
Thank you again for sharing your thoughts. We truly value your feedback, as it helps us continue improving the overall player experience.
Hi Todd,
Thank you for taking the time to share your feedback. We're glad to hear you're enjoying the games and the overall platform, and we appreciate your honest comments about your recent redemption experience.
We understand how important timely communication is when you have a redemption request in progress. We'd appreciate the opportunity to take a closer look at your account and better understand your experience. Please reach out to us at [email protected] using the email address associated with your account, and our team will review your account and provide any available updates.
Thank you again for sharing your experience. Your feedback is valuable to us as we continue working to improve the overall player experience, and we hope we'll have the opportunity to earn those additional stars in the future.
Hi Lilli,
We're so glad you're enjoying our promotional emails! We love keeping our players in the loop with exciting offers, special promotions, and fun surprises, so it's great to know they're a highlight of your RealPrize experience.
Thanks for taking the time to share your thoughts. We hope you continue enjoying everything that's coming your way, and we can't wait to bring you even more reasons to smile. Happy playing! ✨
Hi Tony,
Thank you for taking the time to share your feedback and for being with us since the early days. We appreciate your continued support and are glad to hear you enjoyed your experience when you first joined.
We're sorry to hear that your recent gameplay experience hasn't felt the same. We value your perspective, and feedback like yours helps us better understand how players are experiencing the platform.
If there's anything specific about your account or experience that you'd like us to take a closer look at, please reach out to us at [email protected] using the email address associated with your account. Our team will be happy to review your account and provide any available information.
Thank you again for sharing your thoughts. We truly appreciate your feedback and hope we'll have the opportunity to earn those additional stars in the future.
I had messaged them about a slow redemption time and haven’t heard anything back most sites I have gone to have had a redemption between 20min-4 hours but it just keeps saying pending
Reply from RealPrize.com2026-07-30
Hi Todd,
Thank you for checking in regarding your support inquiry and your current request timeframe.
We understand your disappointment when waiting for a response regarding your status, especially when comparing processing times to other platforms. At RealPrize, maintaining platform safety is a routine priority, and all redemptions undergo standard verification reviews to ensure a secure environment for our community. While these diligent checks are a normal part of our operational framework, we apologize for the delay in our support response queue.
To ensure your submission is investigated by our internal team right away, please send a message from your registered email over to [email protected].
We appreciate your patience as we work to look into this for you.
这又是我第二次遇到麻烦,无缘无故地延长赎回时间。上次我兑换奖金花了将近一周的时间,他们让我双重验证我的身份,发送我曾经使用过的所有付款方式的照片,以及我当前完整的银行对账单,现在我第二次尝试兑换它已经进行了 4 天,他们向我发送了更多请求,要求再次发送我的借记卡和所有照片。 This seems suspicious to me.我不应该向他们发送我在他们的网站上购买过的所有卡,也不应该向他们发送我完整的银行对账单,即使在我向他们发送了所有内容后,我仍在等待。他们要么是在试图争取时间,要么是在寻找一种不必向我支付奖金的方法。这太荒谬了,我当然不会再和他们一起玩了。 I suggest you don’t either.
更新已经一周了,仍然没有赎回 KR 解释为什么我的赎回仍在审核中。 I would be more understanding if it were my first redemption but it’s not and there should be no reason for this to take a week to redeem my winnings
Reply from RealPrize.com2026-07-30
Hi Linda,
Thank you for taking the time to share your experience. We're sorry to hear that your recent redemption experience hasn't met your expectations, especially after having completed previous verification requests.
We understand your concerns regarding the additional verification steps and the time your redemption has been under review. Verification requests may vary depending on the information needed to help keep player accounts secure, and we appreciate you sharing your perspective on the overall experience.
We'd appreciate the opportunity to take a closer look at your account and better understand your situation. Please reach out to us at [email protected] using the email address associated with your account, and our team will review your account and provide any available updates.
Thank you again for taking the time to share your feedback. We truly value hearing from our players, as it helps us continue improving the overall player experience.
Hi Paul,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience hasn't met your expectations.
We understand your concerns regarding your redemption and your account status. We'd appreciate the opportunity to take a closer look at your account and better understand what happened. Please reach out to us at [email protected] using the email address associated with your account, and our team will review your account and provide any available updates.
Thank you again for sharing your experience. Your feedback is important to us and helps us continue improving the overall player experience.
Hi Thomas,
Thank you for reaching out and sharing your concern regarding your pending submission over the past week.
We realize how deeply concerning it is to wait a full week without active updates on your account. At RealPrize, maintaining platform safety is a routine priority, and all redemptions undergo standard verification reviews to ensure a secure environment for our community. While these procedural checks are a standard part of our operational framework, we understand that a slow queue creates unnecessary doubt.
Please drop us a line at [email protected] from your registered email so our team can locate your profile and check into your submission details right away.
We look forward to providing you with a clear update soon.
Hello Joanna,
Thank you so much for taking the time to share your glowing review! We are absolutely thrilled to read your enthusiastic feedback and to know that you are loving our game selection, fast payout process, and prompt customer support.
RealPrize is fully committed to delivering a reliable, transparent, and top-tier experience for all of our players, so knowing that we have earned your trust and enthusiastic seal of approval truly means the world to our entire team!
If you ever need assistance or have any questions in the future, please don't hesitate to reach out to us at [email protected]. Thank you for being such a wonderful part of the RealPrize community, and we wish you many more exciting and rewarding sessions ahead! ❤️
Hi Dominic,
We note your comments regarding our request timelines and processing procedures.
It makes complete sense that you are frustrated by an extended waiting window, and we hear your concerns regarding transparency. At RealPrize, maintaining platform safety is a routine priority, and all redemptions undergo standard verification reviews to ensure a completely secure environment before funds are released. While these safety frameworks are a mandatory part of our operation, we recognize that waiting in the queue can create an unwelcome experience.
For a direct look into your account status, please reach out to us from your registered address at [email protected] so our team can check on your details.
We appreciate you sharing your perspective with us.
兑换请求于 7/28 发送至账户 8/1。虽然赎回时间并不理想,但并没有像我预期的那样需要几周的时间。希望这是他们正在克服困难的一个迹象。
有如此多的选择,Realprize 处于最底层。他们不认真对待客户的兑换,并在等待兑换时让客户蒙在鼓里。
在当今的游戏环境中,兑换时间不应超过 48 个工作小时。
我于 7 月 28 日提出了赎回朊病毒请求,并发送了支持和电子邮件询问时间范围。我收到回复说我应该看看他们的服务条款。没有提供更多信息。
If you can’t handle customer redemptions in a timely manner, get out of the business, because there are sever platforms out there that offer instant redemptions or 24 hour redemptions.
让您的客户蒙在鼓里是不可接受的,我们建议任何想玩的人到其他地方玩。
如果/当我的兑换得到处理时将更新。
Reply from RealPrize.com2026-07-30
Hi Shane,
Thank you for checking in and sharing your direct message regarding your request from July 28th and your interaction with support.
We understand your dissatisfaction when receiving references to terms instead of a specific timeframe update, especially when looking for clear expectations regarding your submission. At RealPrize, maintaining platform safety is a routine priority, and all redemptions undergo standard verification reviews to ensure a secure environment for our community. While these procedural checks are a regular part of our daily framework, we note your feedback regarding overall turnaround speeds and customer communication.
To have our team look directly into your profile details and track your current status, please send a message from your registered email to [email protected].
We value your patience as we work to review your submission details.
我已经等了一个多星期才从这家赌场第一次兑换。我已向支持人员发送了 2 封电子邮件,他们要求提供我的电子邮件和用户 ID。 Both times I emailed back and same thing, automated message I'd guess but I put in my debit card as it is suggested to be the fastest payment and It still says it hasn't been approved yet and it's not even pending???我本来打算今天在这里玩并存款,但不,谢谢,这是否是支付速度和客户支持自动化的速度,如果是真的?我猜它非常慢?
Reply from RealPrize.com2026-07-31
Hi Sherry,
Thank you for sharing your feedback.
We understand your concerns regarding your first redemption, especially after reaching out to our support team and providing the requested account information. We also understand your concerns about the status of your redemption and the communication you've received.
We'd like the opportunity to review your account and redemption status. Please reach out to us at [email protected], and our team will be happy to assist you further.
We’re grateful to have you as part of the RealPrize community!
Hello Amy,
Thank you so much for taking the time to share your review! We completely agree—there is nothing quite like the feeling of a great win!
RealPrize is dedicated to delivering a fun, exciting, and rewarding gaming experience for all of our players, so we are thrilled to know you are enjoying your time on the platform.
If you ever need assistance or have any questions, please feel free to reach out to our team at [email protected]. Thank you for being a valued member of the RealPrize community, and we wish you continued luck in your upcoming sessions!