RealPrize.com (realprize.com) has a 2.7 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 43% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
Hello Stephen,
Thank you for taking the time to share your review! We appreciate your realistic outlook regarding the pace of gameplay and are thrilled to hear that your overall experience was upbeat and met your expectations.
RealPrize is dedicated to providing an enjoyable, transparent, and engaging environment for all of our players, so it is wonderful to know we hit the mark for you.
If you ever have any questions, feedback, or need assistance, please feel free to reach out to our team at [email protected]. Thank you for being a part of the RealPrize community, and we wish you continued fun in your upcoming sessions!
此刻其实并不开心。 I had been hearing a lot of good things about realprize so i decided to give em' a try.赢了 300 多美元并尝试兑换。 Needed to verify but unlike other sites it never asked for my DL just wanted a selfie, did that 3 times and it failed me. Now I have to wait for support to reply which says could be 4 business days. 目前对 RealPrize 不太满意。 Hopefully it'll be quick fix otherwise I'll go back to my other sites
Reply from RealPrize.com2026-07-30
Hi Angela,
Thank you for sharing your detailed experience regarding your selfie verification attempts and support follow-up.
It makes complete sense that you are frustrated by repeated verification drops when trying to complete your initial setup, especially after a successful session. At RealPrize, maintaining platform safety is a routine priority, and automated facial recognition checks are utilized to protect player identity and secure the community. While these security parameters are mandatory, our team manually assists players whenever automated steps fail.
To ensure our specialized team evaluates your profile and helps finalize your verification path, please contact us from your registered address at [email protected].
We value your patience and hope to resolve this quickly so you can enjoy the platform!
到目前为止,一切都很好! Started an account awhile ago, never really played.今天我获得了免费旋转。 I hit like $8 then went to another and hit over 100.
Reply from RealPrize.com2026-07-30
Hello Tes,
Thank you so much for taking the time to share your review! We are thrilled to hear about your great return to the platform, making the most of your free spins and turning that momentum into a fantastic hit.
RealPrize is fully committed to providing an exciting, smooth, and rewarding experience for all of our players, so it is wonderful to know that your recent session went so well.
If you ever need assistance or have any questions as you continue playing, please don't hesitate to reach out to our team at [email protected]. Thank you for being a part of the RealPrize community, and we wish you the best of luck on your next spins!
Hi Jason,
We note your comments regarding your initial test request and your feedback on support communication.
It makes complete sense that you are hesitant to commit further when your initial submission remains pending after a week without active updates. At RealPrize, maintaining platform safety is a routine priority, and all redemptions undergo standard verification reviews to ensure a secure environment for our community. While these diligent checks are a normal part of our operational framework, we recognize that an extended waiting window for new members creates unnecessary doubt.
To ensure your submission is investigated by our internal team right away, please send a message from your registered email over to [email protected].
We appreciate your feedback and hope to provide you with a clear status update soon.
Hi Kambrea,
We love having you in our corner, and thank you for showing us so much love! We hear you loud and clear on wanting every redemption to be as swift as possible. Since your initial account verification is already complete, repeat requests move through our standard processing window smoothly.
Thank you for bragging about us, and we'll keep doing our best to stay your favorite platform!
Hi Christian,
Thank you for sharing your positive feedback regarding our game selection, welcome offer, and initial verification experience.
We are thrilled to hear that you found great value in our welcome package and enjoyed the game variety, though we note your comments regarding the current 24-hour wait and document requirements. At RealPrize, maintaining platform safety is a routine priority, and all redemptions undergo standard verification reviews to ensure a secure environment for our community. While our thorough safety checks can mean processing takes a bit longer than on some platforms, we strive to keep the process as smooth as possible.
To track your current submission details as it completes the processing window, please feel free to reach out to us from your registered email at [email protected].
We appreciate your 4-star rating and look forward to providing a great experience!
I’ve played at RealPrize for a year or more now, I’m sad to say they made it clear my business is unappreciated.经过几个月的 VIP 计划攀登后,我很高兴看到自己已经接近达到黄金级别,我需要购买价值约 200 美元的商品才能到达那里。 Well I spend the 200, excited to see what rewards are in store for my gold tier level up.他们最后给了我 10 美元。就是这样? thousands of dollars and time just to be slapped in the face by the vip team. The message was clear, my buisness is unappreciated and I’m not a valued player at RealPrize.
Reply from RealPrize.com2026-07-29
Hi Austin,
Thank you for sharing your direct perspective as a long-term player regarding our VIP tier rewards.
We hear your deep disappointment regarding the reward level received after reaching the Gold tier, especially after your long-term engagement and purchases on the platform. At RealPrize, maintaining clear promotional structures is a routine priority, and our VIP framework is designed to provide tiered perks, though we apologize for the dissatisfaction and feeling unappreciated after climbing the levels. We note your feedback regarding VIP progression and tier transition rewards.
If you ever wish to discuss your profile history or account details further, please feel free to reach out to us from your registered address at [email protected].
We appreciate the time you have spent in our community and value your candid input.
I been waiting for my redemption forever
我每次发送电子邮件时都会遇到麻烦,现在已经一周了,我对我的兑换进展感到非常不安
Reply from RealPrize.com2026-07-29
Hi Suleka,
Thank you for checking in and sharing your feedback regarding your current request timeline.
We understand your frustration with waiting over a week and receiving general updates when looking for specific answers about your status. At RealPrize, maintaining platform safety is a routine priority, and all redemptions undergo standard verification reviews to ensure a secure environment for our community. While these background security frameworks are mandatory, we recognize that waiting in the queue without a clear update can be an upsetting experience.
To have our team review your profile details and track your submission directly, please send a message from your registered email to [email protected].
We value your patience and want to ensure this is looked into for you.
So I enjoy the slot play and daily bonuses. Then when I win enough money in sweep coins. I do everything to redeem. Then have to wait a long time. Which now has been 5 days and still nothing has come to my bank. Not sure how legit this is. I see good replies but im not seeing that myself.我很不高兴。 Ive spent a ton on time into trying to win then nothing happens.
Reply from RealPrize.com2026-07-29
Thank you for checking in and sharing your feedback regarding our daily bonuses and distribution turnaround times.
We are glad to hear that you enjoy our slot selection and daily offers, though we completely understand your dissatisfaction with waiting five days for your submission to finalize. At RealPrize, maintaining platform safety is a routine priority, and all redemptions undergo standard verification reviews to ensure a secure environment for our community before funds are released. While these procedural checks are a regular part of our daily operations, we recognize that waiting without active updates causes frustration.
For a direct look into your account status, please contact us from your registered email at [email protected] so our team can check on your details.
We look forward to providing a clear update for you soon!
Hi Allison,
Thank you for sharing your perspective regarding our verification requirements on subsequent wins.
We understand your disappointment when encountering additional documentation requests, especially after having a previous smooth distribution experience on your account. At RealPrize, maintaining platform safety is a routine priority, and periodic identity or documentation reviews can occur on larger submissions to ensure complete profile security and protect the community. While these safety checks are standard procedures within our operational framework, we acknowledge the inconvenience of repeating verification steps.
To have our compliance team evaluate your submitted details directly, please reach out to us from your registered address at [email protected].
We value your past play and hope to clear up your account status quickly.
Hi Violet,
WOW, congratulations on that massive 2,000 SC Grand Finale hit! Celebrating back-to-back big wins is what it is all about, and we could not be more thrilled for you.
Thank you for sharing your excitement with us, and happy spinning on your next round!
Hi Kristin,
We hear your direct feedback regarding the contrast in turnaround times between your past submissions and your current request from July 24th.
It is completely understandable to feel frustrated when a larger win experiences an extended delay compared to a previous quick turnaround, especially when receiving template replies from support. At RealPrize, maintaining platform safety is a routine priority, and larger requests or periodic account updates can involve additional verification checks to ensure complete security before distribution. While these diligent safety checks are part of our operational framework, we note your comments regarding overall turnaround consistency.
To have our team review your profile details and track your submission directly, please send a message from your registered email to [email protected].
We appreciate your patience as we work to look into your account details.
I've been waiting on a redemption for a few days now and I requested it be sent to my debit card which in my experience on other platforms is really fast however this seems to be taken a bit long and it's incredibly hard to get in touch with a associate for help they have automated messages just saying to email them however the response time with emails is also incredibly slow.我觉得他们不欣赏我作为客户的业务,因为大多数回复感觉都是自动化的。此外,如果您遇到无法即时聊天的问题,那么来来回回写电子邮件会让人筋疲力尽。 They've requested that I upload a document that I've been trying to tell them is impossible for me to get as my bank does not provide the specific document that they requesting however I was still asked to upload document in the verification link and I had to do this in order to even be able to request a redemption. 我最终给他们发了电子邮件,并在电子邮件中附上了我能提供的信息。我希望这一切能够完成,但就目前而言,就我的救赎而言,我目前的状态尚未确定。
Reply from RealPrize.com2026-07-29
Hi Alison,
Thank you for detailing your experience regarding your debit card request, support communication, and document submission.
We realize how exhausting it is to navigate email exchanges and automated messages when attempting to submit alternative banking documentation that your provider does not issue. At RealPrize, maintaining platform safety is a routine priority, and while verifying ownership details is a standard requirement, our compliance team can manually review alternative attachments provided via email when standard documents are unavailable. We apologize for the communication delays you have experienced during this process.
To ensure our specialized compliance team reviews the specific attachments you sent over email, please drop us a line at [email protected] from your registered address.
We value your persistence and hope to work toward a smooth resolution for your account.
Hi Maleeka,
Thank you for following up and updating your review to share that your submission was successfully received.
We are glad to hear that your funds arrived and that you were able to confirm our platform's legitimacy, though we fully note your feedback regarding overall processing speeds. At RealPrize, maintaining platform safety is a routine priority, and all redemptions undergo standard verification reviews to ensure a secure environment for our community. While these diligent checks are a normal part of our operational framework, we are constantly evaluating our processes to improve turnaround times for our players.
If you ever need assistance or have questions in the future, please feel free to drop us a line from your registered email at [email protected].
Thank you for your update, and we hope you hit another big win soon!
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that your redemption experience hasn't met your expectations.
We understand how important timely updates are when you have a redemption request in progress. We'd appreciate the opportunity to take a closer look at your account and better understand your experience. Please reach out to us at [email protected] using the email address associated with your account, and our team will review your account and provide any available updates.
Thank you again for sharing your thoughts. Your feedback is important to us and helps us continue improving the overall player experience.
Hi Ryan,
Thank you for taking the time to share your updated feedback.
We understand your concerns regarding the time it took to process your redemption and the communication you received throughout the process.
If you have any questions about the final stage of your redemption or need any additional assistance, please reach out to us at [email protected]. Our team will be happy to review your account and provide any updates available.
We’re happy to have you with us at RealPrize.
Hi Andrea,
Short, sweet, and to the point! We are thrilled to hear you enjoy our user-friendly setup, great game performance, and helpful customer care.
Thank you for being part of the RealPrize community!
我对 RealPrize Casino 的经历有着复杂的感受。
The good news is that I did eventually receive my winnings, and the funds were deposited into my Skrill account as promised.客户服务也回复了我的电子邮件,对此我表示感谢。
令人沮丧的部分是验证过程。 Every document I submitted seemed to be denied, even when I provided exactly what was requested.客户服务继续发送关于需要额外文件的相同通用答复,但从未提供明确的指导或建议实际会接受的替代文件。 That made the entire process far more stressful than it needed to be.
After my final submission, I heard absolutely nothing for about a week. Then, without any explanation, I suddenly received an email saying my winnings had been deposited into my Skrill account—and they were.
不幸的是,我的经历并没有结束。 My account has already been placed back into **“Verification Needed”** status. I emailed customer support to ask whether I’ll have to go through the entire verification process again, but I haven’t received a response. Earlier in the redemption process, I also asked why the verification process was so difficult, and that question was ignored as well.
我很感激 RealPrize 兑现了付款,但验证过程需要重大改进。 Clear communication and more helpful guidance would have made this a much better experience.我想很多人在到达终点线之前都会放弃,老实说我自己也非常接近。但他们确实付钱了。我想这就是最重要的。
Reply from RealPrize.com2026-07-29
Hi Connie,
Thank you for sharing your comprehensive feedback regarding your completed Skrill distribution and your ongoing verification experience.
We are glad to hear that your funds were successfully received, though we completely understand your frustration with the repeated document denials, lack of guidance, and your account returning to a verification state. At RealPrize, maintaining platform safety and regulatory compliance is a routine priority, and periodic security re-checks can occur following major profile updates to ensure complete account integrity. While these background checks are mandatory, we acknowledge your point regarding the need for clearer communication and guidance.
To check on your current profile status and clarify any outstanding document requirements, please reach out to us from your registered email at [email protected].
We appreciate your perseverance and thank you for confirming your successful resolution!
Hi Alvaro,
We love hearing that you're having such a great time! It's wonderful to know you're enjoying both the games and the overall experience. That's exactly what we aim to deliver every time you visit.
Thanks for sharing the love with us. We can't wait to keep the fun going and hope your next game session is just as exciting. Happy playing! 🎉
Hi Josh,
Thank you for sharing your feedback.
We understand your concerns regarding your redemption timeline and the communication you've received from our support team. We appreciate you taking the time to share your experience.
We'd like the opportunity to review your redemption and provide more information on its current status. Please reach out to us at [email protected], and our team will be happy to assist you further.
We’re thankful you’re part of the RealPrize community.