Recoverit is a leading data recovery software known for its impressive 99.5% success recovery rate. It can fully restore deleted files, videos, photos, and over 1000 other file formats from more than 2000 storage devices, including SD cards, HDDs, external drives, crashed computers, and various operating systems like Windows, Mac, NAS, and Linux. Additionally, it offers advanced features for repairing corrupted videos and photos. When it comes to recovering your valuable data, Wondershare Recoverit is the ultimate choice.
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Is Wondershare Recoverit legit?
Wondershare Recoverit (recoverit.wondershare.com) has a 3.3 out of 5 rating on OK.one, based on 661 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 30% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss User experience, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally effective at successfully restoring lost data, precious memories, and files from various damaged or corrupted storage drives. People deeply appreciate the intuitive interface, noting that the recovery process is fast, reliable, and straightforward without requiring advanced technical expertise.
Some reviewers were not happy with certain outcomes, mentioning that specific recovered files remained corrupted and could not be opened or played properly. Others also noted occasional challenges with unexpected upgrade prompts, strict license limits, and difficulties reaching effective customer support assistance.
Auto-generated from all reviews of this business. For reference only.
Dear customer, thank you very much for your review. If you encounter any problems while using the software, please feel free to contact [email protected], and we will be dedicated to providing you with service and support.
easy to use and very good because its recovery my data as it is, with original quality.
Reply from Wondershare Recoverit2026-06-13
Thank you for your positive feedback on our software! We are thrilled to hear that it has been helpful for you.
Our team is committed to continuously improving the software and providing the best user experience possible. If you have any suggestions or need further assistance, please don't hesitate to reach out. Thanks again for your support!
Hello! Our team is committed to providing the best user experience. If you have any suggestions or need further assistance, please feel free to contact us. Thank you again for your support!
Totally disappointing, no files recovered even when tried software 2 hours straight away
Totally disappointing; no files were recovered even after a few hours of accidently deleting it.
I accidentally SHIFT-deleted an entire folder of images and media. Upon installing and paying for Wondershare Recoverit (date of purchase - 5th June 2026) within the same day, the software did not even recover any file from that mother folder where I deleted the child folder. Very very disappointing. No files were recovered.
The software did detect lots of files that were deleted months back to a few years. However, these files are unrecoverable, even with the fix feature on the software, so a waste of time.
Reply from Wondershare Recoverit2026-06-16
Dear customer, thank you very much for your review, and we apologize for not providing you with a satisfactory user experience. If you encounter any problems while using the software, please feel free to contact [email protected], and we will be happy to provide you with service and support.
Dear customer, thank you very much for your review. If you encounter any problems while using the software, please feel free to contact [email protected], and we will be dedicated to providing you with service and support.
Hello! Our team is committed to providing the best user experience. If you have any suggestions or need further assistance, please feel free to contact us. Thank you again for your support!
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Dear customer, we apologize for not providing you with a satisfactory user experience. If you encounter any problems while using the software, please feel free to contact [email protected], and we will be happy to provide you with service and support.
Well I had high hopes for a decent outcome for a foolish
mistake I made. I lost a pile of data that I was backing up that extended back many years, most of which were in the form of PDF files. I paid the money, which was significant but I felt was worth it if the claims the business were making were true. I won't get into the annoying surveys which they will not allow you to bypass but the horrendous amount of time the scan took (and finally stopped be me the next AM) but all of the so called recovered PDF files came back completely destroyed. I've spent more than two days now going through them one by one with more than 95% of them totally corrupted. The small portion saved are not much good to me. I admit fully that I was the foolish one for not having backed up so may PDF files over a long period of couple of years but the cure of this exercise is definitely punishment enough.
Reply from Wondershare Recoverit2026-05-30
Dear customer, thank you very much for your review, and we apologize for not providing you with a satisfactory user experience. If you encounter any problems while using the software, please feel free to contact [email protected], and we will be happy to provide you with service and support.
BE AWARE OF UNSOLICITED AUTOMATIC SUBSCRIPTION RENEWAL
On te 6th of April I paid for via Paypal and downloaded Wondershares Recoverit program.
I was unaware that this was a monthly subscription with automatic renewal until I received a notification of another debit from Paypal on the 6th of May. I immediately logged on to Paypal to question this transaction and canceled the automatic subscription of which I was unaware. Moments later I logged on to the Wondershare account where I also cancelled this automatic subscrption. I made a request via their on-line form for a refund and read that it could take a few days to complete a refund.
Now 8 days later I have read that my refund request been denied and that a representative will be reaching out to me via email – I AM STILL WAITING!!
That my refund request was denied so close to the second debited amount is unacceptable and I feel that I have been lured to pay for something that I did not request.
Now reading other reviews about Wondershare I would also warn prospective buyers to be aware of their tactics and avoid purchasing from this company.
Reply from Wondershare Recoverit2026-05-15
Dear customer, thank you very much for your review, and we apologize for not providing you with a satisfactory user experience. If you encounter any problems while using the software, please feel free to contact [email protected], and we will be happy to provide you with service and support.
I tried this service as I was desperate to recover a PowerPoint presentation, and felt safe that if it was unsuccessful, I could obtain the 7-day money back guarantee. It did not recover my file. However, instead of issuing my money back, it asked for me to copy into a zip drive all the files it recovered. I ran into issues when trying to do that, but sent them what I had. However, they said what I sent them wasn't the full list so I'd need to resend it. I tried again. This time my email came back to me saying it was blocked. So, not only did I not find my missing file, I was also out $60! 0 stars, do not recommend!
Reply from Wondershare Recoverit2026-05-08
Dear customer, thank you very much for your review, and we apologize for not providing you with a satisfactory user experience. If you encounter any problems while using the software, please feel free to contact [email protected], and we will be happy to provide you with service and support.
Biggest waste of money. Wasn't able to recover a single a video. I wish I could give 0 stars. The service I did not recover much of anything.
Reply from Wondershare Recoverit2026-05-08
Dear customer, thank you very much for your review, and we apologize for not providing you with a satisfactory user experience. If you encounter any problems while using the software, please feel free to contact [email protected], and we will be happy to provide you with service and support.
It works but you do not get a password and it is impossible to get one later. Not a total scam but very close...
Reply from Wondershare Recoverit2026-05-08
Dear customer, thank you very much for your review, and we apologize for not providing you with a satisfactory user experience. If you encounter any problems while using the software, please feel free to contact [email protected], and we will be happy to provide you with service and support.
I purchased the software. It was awful and didnt come close to what i needed. And its been impossible to get any refund despite them promising i would. Avoid paying all that money for this software. Their customer service is abysmal.
And as for their response below, complete nonsense I've contacted them countless times they offer no help or refund.
Reply from Wondershare Recoverit2026-05-08
Dear customer, thank you very much for your review, and we apologize for not providing you with a satisfactory user experience. If you encounter any problems while using the software, please feel free to contact [email protected], and we will be happy to provide you with service and support.
My horrible experience with WonderShare
I tried to use this to recover the lost changes to my document. It made me restart my laptop twice, which led to me losing the whole document (even though i saved it) because of some scanning software installed. My submission is tommorow for the document and i have nothing to show my teacher because of this stupid app that took 48 hours to open and after did not even help me recover the lost file.
Reply from Wondershare Recoverit2026-04-16
Dear customer, we apologize for not providing you with a satisfactory user experience. If you encounter any problems while using the software, please feel free to contact [email protected], and we will be happy to provide you with service and support.
I was charged and didn't receive the digital download. It kept crashing my computer. I sent a notification to them about this and they refused my refund. I was charged $58.44 and then another $9.99 and was never able to use the service. I had to ask PayPal for help to try to get the money back they stole.
Reply from Wondershare Recoverit2026-04-16
Dear customer, we apologize for not providing you with a satisfactory user experience. If you encounter any problems while using the software, please feel free to contact [email protected], and we will be happy to provide you with service and support.
Buy with PayPal !!
The software failed to recover old photos, but that's not the issue ; the problem is they put more efforts in trying to not refund you even if they stand a "7 days money back " policy but that's not true, they will try everything to make you drop trying to get a refund.
It's a software bought by wondershare and they clearly not care about the product they sell but only by your money and they will try everything to keep it ! If I hadn't bought it via PayPal I wouldn't ever seen my money
Reply from Wondershare Recoverit2026-04-01
vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns aufrichtig leid zu hören, dass Sie mit unserer Software und dem Rückerstattungsprozess so unzufrieden sind. Wir verstehen Ihren Frust und möchten uns für die entstandenen Unannehmlichkeiten entschuldigen.
Ich möchte klarstellen, dass unsere 7-Tage-Geld-zurück-Garantie selbstverständlich gültig ist und wir uns strikt an unsere öffentlich einsehbare Rückerstattungsrichtlinie halten. Es ist niemals unsere Absicht, Kunden von einer berechtigten Rückerstattung abzuhalten.
Bitte kontaktieren Sie uns direkt per E-Mail unter [email protected], damit wir Ihren Fall umgehend prüfen und Ihre Rückerstattung schnellstmöglich veranlassen können.
Vielen Dank für Ihre Geduld und Ihr Verständnis.
At first I didn't wanted to be this harsh, because the only issue was that the sercive is absurdely expensive and that it didn't work, even though on the PREVIEW PICTURES EVERYTHING LOOKED FINE.
But now I am already fighting for multiple days to get my money back according to their 7 day money back rules. But they find one excuse after the other of what I didn't do or what could have went wrong but that's simply not true. My guess is they want to push it past the 7 day threshold. But I will continue on via PayPal afterwards if I have to, because again: crazyy disproportionately expensive licensing
Reply from Wondershare Recoverit2026-03-25
vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns aufrichtig leid zu hören, dass Sie mit unserem Service und der Rückerstattung so unzufrieden sind. Wir verstehen Ihren Frust, insbesondere wenn die Software trotz positiver Vorschau nicht wie erwartet funktioniert hat.
Ich möchte klarstellen, dass für unsere 7-Tage-Geld-zurück-Garantie der Zeitpunkt der ersten Kontaktaufnahme mit unserem Support entscheidend ist. Solange Sie uns innerhalb dieser Frist kontaktiert haben, besteht kein Grund zur Sorge – es wird nicht darauf ankommen, wie lange die Bearbeitung im Nachgang dauert. Wir möchten Ihren Fall schnellstmöglich zu Ihrer Zufriedenheit lösen.
Bitte kontaktieren Sie uns direkt per E-Mail unter [email protected], damit wir Ihre Rückerstattung umgehend prüfen und veranlassen können.
Vielen Dank für Ihre Geduld und Ihr Verständnis.
You have to pay just to find out whether the files were recovered correctly or not; I can’t view them. I have to pay to see if there’s even anything there. They should at least let you check whether it’s worth paying to recover the images or videos stored there. This app seems more interested in taking people’s money than in helping them find what they’re looking for, especially since, if they’re using the system to recover deleted files, it’s because something has already gone wrong, and people are already too frustrated to have to waste time installing this program just to waste even more time and get absolutely NOTHING! I’ll never install this again, and I don’t recommend it to anyone!!!!
Reply from Wondershare Recoverit2026-03-24
vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns aufrichtig leid zu hören, dass Sie mit unserer Software so frustriert sind und dass die fehlende Vorschau-Funktion zu einer so negativen Erfahrung geführt hat. Wir verstehen Ihren Ärger und möchten uns für die entstandenen Unannehmlichkeiten entschuldigen.
Ich möchte darauf hinweisen, dass wir auch eine kostenlose Version anbieten, mit der Sie bis zu 500 MB an Daten kostenlos wiederherstellen können. So haben Sie die Möglichkeit, vorab zu prüfen, ob die gewünschten Dateien erfolgreich wiederhergestellt werden können, bevor eine Entscheidung für eine kostenpflichtige Version getroffen wird.
Bitte kontaktieren Sie uns direkt per E-Mail unter [email protected], damit wir Ihr Anliegen prüfen und gemeinsam eine passende Lösung für Sie finden können. Wir möchten sicherstellen, dass Ihr Fall schnellstmöglich geklärt wird.
Vielen Dank für Ihre Geduld und Ihr Verständnis.
Very disappointing experience with Wondershare Repairit.
I purchased the software to repair corrupted video files, but it completely failed, none of my files could be repaired. The product did not deliver its main function at all.
To make matters worse, the subscription was automatically renewed without my intention to continue. I only realized after being charged.
I contacted customer support to request a refund, clearly explaining that the software did not work, but my request was rejected based on their policy. This feels very unfair, as I paid for a product that provided no results.
Overall, ineffective software and poor customer support. I would not recommend.
Reply from Wondershare Recoverit2026-03-24
vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns aufrichtig leid zu hören, dass Sie mit unserer Software und dem Kundenservice so unzufrieden sind. Wir verstehen Ihren Frust, insbesondere wenn das Produkt nicht wie erwartet funktioniert hat und es zudem zu einer ungewollten Verlängerung Ihres Abonnements kam. Wir möchten uns für die entstandenen Unannehmlichkeiten entschuldigen.
Damit wir Ihren Fall schnellstmöglich prüfen und eine geeignete Lösung für Sie finden können, bitten wir Sie, uns direkt per E-Mail unter [email protected] zu kontaktieren. Unser Team wird sich umgehend um Ihr Anliegen kümmern.
Vielen Dank für Ihre Geduld und Ihr Verständnis.