Steven Ignazio is superb employee for…
Steven Ignazio is superb employee for his contunied support. Thank you.
About Refine Packaging
Data updated- Website
- refinepackaging.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 42 reviews
- Replies to negative
- 0% (0/1)
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About this business
Refine Packaging makes it simple for businesses to design and order custom boxes and affordable packaging online. With quick turnaround & low minimums – We're a leading wholesaler for a reason. Get a free quote on quality mailer boxes, custom pillow packaging, affordable shipping boxes and more at www.refinepackaging.com.
Written by the business, not verified by us.Is Refine Packaging legit?
Refine Packaging (refinepackaging.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, patient, and quick to respond during every single step of the design process. Reviewers truly appreciate the clear communication and expert guidance provided when bringing custom packaging ideas and visual concepts to life successfully. People consistently highlight the outstanding high quality of the final products, noting that the finished boxes always look professional and luxurious. Consumers also love the remarkably fast turnaround times and efficient service that consistently keep all of their important branding projects completely on schedule.
Auto-generated from all reviews of this business. For reference only.What people say
Very fast service and very excellent…
Very fast service and very excellent quality products. Steven is always a fast and efficient.
Exceptional box with outstanding customer service
I wanted a professional looking box for a new product launch and they did not disappoint! They worked with me and were very patient and attentive during the design process. Once it went to print they kept me up to date on the process. When I received the boxes the material was highly durable and the gloss brought it to the next level. I would highly recommend them to anyone and will use them again.
Quality Product, Delivered on Time, Great Customer Service
We've used RefinePackaging once before and we're very happy with the results again. Their team is great. They are quick to respond and were careful to address the particular needs of our job. We trusted them to produce a premium box for our client, a Fortune 500 company. They delivered the quality we expected on time. We will bring our next project to them without hesitation.
Luxury Cosmetic Boxes - Excellent from start to finish!
I ordered cosmetic boxes for a product I'm launching. The quality was great-- I ordered 18pt cardstock, RTC, Soft-touch laminate. The boxes are truly luxury quality. The process was very simple, and my representative Daniel was great to work with. He was responsive to my emails in a timely manner and answered any questions I had. I'll be ordering from Refine Packaging again!
Made the process of ordering beautiful…
Made the process of ordering beautiful packaging easy! I'd searched for a packaging partner that could meet our MOQs, help with finalizing design and provide a quick turnaround, and Refine was able to do everything we needed quickly and at our budget with great customer care.
I had a great experience working with Henry
I had a great experience working with Henry and the Refine Packaging team. The responses were immediate, and the revised design images were provided the same day. The overall process was very fast, and the pricing was very competitive. Highly recommended.
After a lengthy search I came to Refine…
After a lengthy search I came to Refine Packaging and it has been all that I could have wished for. The help, advice and service were all top notch. I look forward to repeat service with my next order.
Highly responsive with excellent…
Highly responsive with excellent attention to detail. Harry followed up promptly whenever something needed clarification and remained fully committed to keeping the project on track and delivered to a high standard.
We had a horrible experience with…
We had a horrible experience with Refine Packaging. We used them the first time in 2023. As suggested on their website, they offer help with the graphic design of product packaging. I had high hopes since their website showed good reviews. I had 4 varieties of the same product with different flavors that needed to be printed. When I received the printed boxes I noticed that their graphic designer had copied and pasted the same ingredients from one of the products to all of the other ones. I was surprised that they will make such a mistake. When I reached out about this issue, the only solution was that they will print ingredient stickers to cover up the problem, but I will still have to pay for them. I tried to give them another chance in 2025. Unfortunately, I was again frustrated. When I received my boxes this time, the color was way darker than the design. Again, I'm not sure how this could have happened, since this time I sent them my own designs with a specific shade. In this case again, the solution was to pay 60% of the price to get the boxes reprinted. THEY NEVER HOLD THEMSELVES ACCOUNTABLE FOR THE MISTAKES THEY MAKE. In addition, it seems that every time there is some issue, which reflects their unprofessionalism. As a women owned small business, or any other small business for that matter, we can not afford to lose money dealing with companies like Refine Packaging. I hope my review will help others and deter them from wasting money with this company. I suggest you look for other more reputable companies. From my research and as another reviewer stated, it seems that they work with a foreign 3rd party for their services, which make it difficult to resolve issues and get refunds.
Incredible look and feel of the boxes
Incredible look and feel of the boxes, excellently "translated" from my design to their die-cut and rendering, these things look so good.
Fantastic Boxes for my Medical Grade Skincare brand.
I used Refine Packaging for my luxury skincare brand and they truly did deliver. Brian was fantastic to work with and was very patient with me - especially since the hardest decision for me was the look and design of my boxes. He was very thorough and made sure that I approved every detail in order for them turn out just right. I am so happy with the quality and look and I am very excited to continue business with them in the future. Thank you so much Brian!
Trust pilot is very good website
David White was a delight to work with!
David White was a delight to work with! From start to finish he was always there to answer any questions or concerns we had. Quality products and high quality employees! Thanks again David!
Zack was patient with all our team's…
Zack was patient with all our team's questions, responded promptly and helped trouble shoot when we hit roadblocks. We would defintely work with Refine Packaging and Zack again.
AMAZING detailed work
AMAZING detailed work! I work with Brian and he is AMAZING!
Custom Box Experience
I reached out to multiple vendors while searching for a custom sandwich box for our restaurant, and almost everyone was slow to respond — except Steve from Refine Packaging. He jumped in immediately and walked me through the entire process step by step, which was huge for us since this was our first time ordering custom packaging. Even with our low production quantity, they still treated us like a priority. The turnaround was fast, communication was clear, and the final product brought our vision to life exactly the way we wanted. Refine Packaging has earned all of our future custom packaging business. Five stars without hesitation.
Best Boxes
Best Mailer Boxes
Jack is awesome to work with
We've worked with Jack at Refine Packaging multiple times over the last few years and he always provides us terrific service.
Working with Harry Wills at Refine…
Working with Harry Wills at Refine Packaging has been outstanding. He consistently goes above and beyond. Efficiency is just one of his many strengths. Packaging can be a stressful beast across concept, design, and execution, but with Harry I’ve always felt confident we’d get accurate dielines, precise box builds, and premium print quality. Over the past 12 months we’ve produced five complex solutions from gable boxes to tubes and each project was delivered flawlessly. Harry’s response time is formidable, his communication is clear, and his attention to detail is exactly what a luxury brand requires where quality is non-negotiable. Thank you, Harry, for the care and craftsmanship you bring to every step. I look forward to many more projects together.
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