Relay Financial (relayfi.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-10.
I was served quickly, treated with respect, and helped with setting everything up properly.
Thanks, Carlos, for this review. We’re happy to hear you’ve enjoyed banking with Relay. It means a lot to the team.
Angelica of Relay Support Team was very professional and helpful. Made an effort when our line dropped. We accomplished what needs to be fixed during the call.
Thank you for the review! It’s great to hear that you've had such a great experience with Angelica and our Relay support team. Your feedback is important to our team, and thank you for choosing Relay!
Great onboarding and service experience, as a first time entrepreneur I´m still learning the ropes on financial management and relays makes it very easy, also the number of accounts and cards allow you to tailor the financial operations to your needs, highly recommended.
Hi Martin, Thank you for taking the time to write this review. We love to see small businesses win, so we’re happy to hear you’ve enjoyed banking with Relay. It means a lot to the team.
Relay Bank has outstanding customer service. My physical card was delayed due to a delivery issue, but Irha helped me resolve everything quickly. Irha issued a new card right away and expedited the shipping at no extra cost to make sure I received it quickly. I'm very grateful for the support. I highly recommend Relay Bank to anyone looking for a reliable bank!
Thank you for the review, Aythami. It’s great to hear that you've had such a great experience with Irha and our Relay support team. Your feedback is important to our team, and thank you for choosing Relay!
Person I spoke to helped me find the solution quickly and easily.
Thank you for the review, Traci. It’s great to hear that you've had a good experience with Relay and our Support team. We appreciate you taking the time to provide feedback.
Thank you for the review, John. It means a lot that you've enjoyed banking with Relay. We appreciate the feedback.
Relay froze our business funds for nearly a month with no clear timeline, no meaningful explanation, and no written path to access or recover the funds. We provided all requested documentation for a compliance review, including invoices, receipts, wire details, vendor invoice, and commercial agreement. Relay later confirmed no further documentation was required from our side, but the funds remain unavailable. A vendor wire was canceled, and a later ACH attempt was also returned. Relay says the matter is with its banking partners, but our business still has no access to its available balance and no clear resolution date. This has caused serious disruption to our business operations, clients, and vendor obligations. The issue is not that they requested compliance documents; the issue is holding business funds for weeks without a clear timeline, decision, or recovery path.
We’re sorry to hear about your experience and thanks for sharing. It’s not the high standard our team works hard to provide Relay users. We've tried to connect with you but we haven't had any success. Please get in touch with our Customer Experience team at [email protected]
The customer service I’ve received from Relay has always been prompt, courteous, knowledgeable and patient. They’ve made sure I understand my options and how they can help as well as following up to make sure things are working out. I love Relay!!
Thank you for the review, Kitness. It’s great to hear that you've had a good experience with Relay. Your feedback is important to our team.
Relay is quick to respond and has made their portal very easy to navigate. I love that I am able to create an "envelope" system for my business that allocates our business income instantly as it comes into the business so I know at all times what is and is not available to spend.
Hi Shauna, Thank you so much for your thoughtful review. At Relay, we’re all about reimagining business banking for small businesses, so we're happy to hear that you've had a positive banking experience with us. Your feedback means a lot to our team.
Relay served my solo business well for four years, so when my two partners and I launched a new venture, we moved everything here. Both partners also opened personal accounts based on my recommendation. About 18 months in, it became clear I wasn't the right fit for the new company, and I began the process to remove myself from the account. That was over three months ago. It's still not resolved. Each time we submit the requested documentation, we're told it's under review, then asked for something else, with no clear explanation of what's actually needed. Our rep has been polite, but the pattern repeats: promises of a solution, followed by another request instead of an answer. We've provided everything requested of us to this point, with no resolution. But the request seems to change from their end with each back-and-forth. Removing a member from a business account shouldn't take months with no end date. I'm now moving my other banking away from Relay. The first four years were good, but this experience shows that if something goes wrong, you may be on your own for a long time with no clear finish line.
Excellent customer service. Fast and efficient!
Thank you for the review, Simon. It’s great to hear that you've had a good experience with Relay and our Support team. We appreciate you taking the time to provide feedback.
Ron C was very efficient and helpful to help provide access when I was unable to login. It was great to talk with a real person and get the problem solved quickly!
Thank you for the review! It’s great to hear that you've had a good experience with Relay and our Support team. We appreciate you taking the time to provide feedback.
A little bit of a wait, but a little surprised it was not longer and the gentlemen, Tim Reyes did an excellent job helping me
Thank you for the review, Jennifer. It’s great to hear that you've had such a great experience with Tim and our Relay support team. Your feedback is important to our team, and thank you for choosing Relay!
Thank you for the review, Michelle. It’s great to hear that you've had a good experience with Relay and our Support team. We appreciate you taking the time to provide feedback.
Charles Angel helped with all my needs and was fast. She helped with a technical issue I had, she forwarded it to the appropriate team. My issue was resolved in less than 24 hours and my application was approved.
Thank you for the review, Mitch. It’s great to hear that you've had such a great experience with Charles and our Relay support team. Your feedback is important to our team, and thank you for choosing Relay!
The assistant takes the time for explain all regarding my issues and find a solution
Thanks, Juan, for this review. We’re happy to hear you’ve enjoyed banking with Relay. It means a lot to the team.
Rhys delivered the kind of service that defines true partnership. She approached my account issue with clarity, calm, and a level of ownership that’s increasingly rare in financial services. From the outset, she explained exactly what needed to happen and kept me informed at every step, eliminating uncertainty and restoring confidence. What stood out most was her follow‑through — including a personal call after hours to confirm the issue was fully resolved and that I was satisfied. This is the standard every client hopes for: proactive communication, disciplined execution, and genuine care for the outcome. Relay Financial is fortunate to have Rhys representing their brand.
Hi JC, Thank you for such a thoughtful review! We're thrilled to hear that Rhys went above and beyond to make sure that you were taken care of. We'll be sure to share your kind words with Rhys directly and we truly appreciate your trust in Relay.
Hi Nicole, Thank you for taking the time to leave a review. We're happy that you've had a positive experience with our Support team. It means a lot to our team!
I had an issue during my LLC bank account application related to the naming on my application, and I was honestly expecting it to be a frustrating experience. Instead, Annie completely changed my perspective on online banking. From the moment she greeted me, Annie brought an incredible level of professionalism, positivity, and genuine care. One of the biggest concerns people have with financial technology and online banks is whether they'll be able to reach someone who can actually help when something goes wrong. Annie made the entire process smoother and easier than many experiences I've had at traditional banks in person. She took the time to understand the root cause of my issue, performed her own troubleshooting instead of rushing me through scripted responses, kept me informed every step of the way, and clearly explained what she was doing and why. Most importantly, she found a meaningful solution that resolved my problem and gave me complete confidence in moving forward with Relay. This experience gave me tremendous trust in Relay as a financial institution. If this is the caliber of people Relay hires, I feel completely comfortable trusting them with my business banking needs. After this interaction, I honestly can't think of another banking institution I'd rather use for my LLC. Thank you, Annie, for your outstanding customer service, quick thinking, and commitment to finding real solutions. You represent the company exceptionally well and are the kind of person who builds long-term customer trust and loyalty through professionalism, empathy, and problem-solving skills. You turned what could have been a stressful situation into an experience that made me confident I chose the right bank.
Hi Joshua, Thank you for your review! We're very happy to hear Annie made such a positive impact on your onboarding experience. Making sure your experience is seamless and your concerns are being heard and addressed is what we strive for. We'll be sure to share your feedback with Annie and the entire team. Thank you for choosing Relay!
Rhys was very helpful. She patiently walked me successfully through Relay's Card Creation process. She also helped expedite delivery of this physical card. Thanks, Rhys!
Hi John, We appreciate you taking the time to write this review. We're glad that you've enjoyed banking with Relay. Your feedback means a lot to Rhys and our entire team!
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