Relay Financial

Relay Has Transformed the Way I Manage My Business Finances

I absolutely love Relay Financial. The platform is incredibly easy to use and has made managing my business finances so much more efficient. Relay has significantly reduced the time I spend on bookkeeping, helped create a clear and well-documented transaction trail, and improved the way I manage cash flow across my business. The ability to organize funds into separate accounts makes budgeting, planning, and tracking expenses much easier. The customer service has also been exceptional. Whenever I have needed assistance, the team has been responsive, knowledgeable, and genuinely helpful. I honestly do not know how I operated my business for so long without Relay. It has become an essential financial tool for my companies, and I highly recommend it to other business owners.

Relay has froze my business account…

Relay has froze my business account that I would like to use for a business trip. I am 100% disabled veteran with a small business since I can't work for anyone else due to my disabilities. So I am on a tight income when they take forever for deposits, transfers, and mobile deposits it really hurts. Now they put a freeze on my account and customer service can't do anything from overseas and can't get in contact with compliance except by email.

It was a long Call but they adressed…

It was a long Call but they adressed all of my requirements regarding Login issues, with 2FA

Great bank

Been using Relay for only a month and so far I have loved every bit of it. The website and app is so easy to use. The best part for me is creating invoices and the auto reminders it sends to client. I should have been using Relay sooner for my business.

Fast technical support.

I had some trouble during the registration process. I reached out to Relay's online chat to resolve the issue. A ticket was created quickly, and although they estimated a 1-3 business day turnaround, they actually resolved the matter in about 3-4 hours.

I had an outstanding experience with…

I had an outstanding experience with the customer service representative over the phone. They were professional, courteous, patient, and extremely knowledgeable. They listened carefully to my concerns, answered all of my questions clearly, and resolved my issue quickly and efficiently. I would rate this experience 10 out of 10 and highly recommend this level of service to anyone.

Manantiales LLC - Account closed prematurely, funds withheld without clear answers

I am writing on behalf of my company, Manantiales LLC. Relay officially notified us that our account would be closed on May 20th, giving us time to safely withdraw our funds. However, the account was unexpectedly closed and frozen on April 29th, leaving our business capital trapped inside.Since then, we have been waiting for a compliance "investigation" with no resolution or clear timeline. Every time we contact customer support, we receive contradictory information. We were previously told the investigation would conclude by June 30th—which has now passed—and on other occasions, agents promised that the Compliance team would contact us the same day, which never happened.We understand that compliance procedures are necessary, but withholding a business's working capital without providing reliable communication or a definitive resolution date is deeply concerning. We respectfully request that the Relay Compliance team contact Manantiales LLC immediately to resolve this matter and release our funds.

Excellent service in every way

I’m almost 2 years using Relay…

I’m almost 2 years using Relay Financial And i have very good impression work with them

I very much appreciated Adam’s patience…

I very much appreciated Adam’s patience and competence! He quickly resolved my issue and got me back on track!

Poor and SLOW customer service

Relay treats is customers as common criminals. Every deposit I make requires at least three emails and a call to customer service to verify it. When you ask to speak to a supervisor, they will ask for your number and they will call you back "within 48 hours." If you want an easy banking process, I highly recommend you go through a traditional bank.

Nothing bad to say about this company

I cannot recommend Relay for business…

I cannot recommend Relay for business banking. My initial issue involved an unauthorized withdrawal from a newly assigned Relay virtual debit card that had never been exposed to any merchant or third party outside of the Relay network. The money left my account and was later put back. Relay downplayed the incident, describing it as a “card testing event,” and said they would replace the card. That was not acceptable. A newly assigned virtual card that had never been used or exposed outside the Relay network can only be targeted from within the Relay network, or it shows compromise somewhere within their network. This was not my only serious concern with Relay. In a separate incident, Relay interfered with a legitimate $708 business purchase. Upon inquiry, I was given shifting explanations that did not make sense. I was told the transaction was already authorized, then that it was on a temporary hold, then that I neglected to enter an email or text verification code even though no code was sent, then that it was related to duplicate-charge prevention, then that it involved a PIN issue even though no PIN was ever issued. This was all on the same phone call, with the same support person. That support experience was unbelievable. Instead of giving direct, competent answers, Relay left me with the impression that its own support team did not understand what had happened or was unwilling to explain it. Relay did not provide the level of transparency, accountability, or incident-specific explanation I expect from a business banking platform handling operating funds and virtual cards. A business banking platform depends on clear accountability when something abnormal happens. In my experience, Relay failed that test. I moved my business banking away from Relay. Based on my experience, I would not trust Relay with my business accounts, virtual cards, or operating funds.

No Communication, No Resolution, No Access to My Account

I opened a business account more than three months ago and still cannot use it. During that time, the company has never explained what issue is preventing the account from being activated. I have contacted customer service multiple times. Each time, I am told that my account is under review by the compliance team, but customer service cannot tell me why. They also say they do not need any additional information from me to complete the review. Customer service has repeatedly assured me that the matter has been marked as "urgent" and that I would receive an update. However, they claim the compliance team has not responded to any of their requests, and they have no other way to contact this back-office department. After more than three months with no explanation, no resolution, and no meaningful communication, I no longer believe this is a viable banking option for my business. I have wasted a significant amount of time and now need to contact my clients and arrange alternative payment methods. Very disappointing experience.

Great support

Great support! I could not ask for a better representative than Deanne. She was wonderful - she heard my issues, checked with her supervisor (I believe) and all was solved. A great group of talented staff.

Mike was really helpful

Mike was really helpful. I appreciate your support and service, now I'm able to log in my account again :)

Maya was wonderful helping me and my…

Maya was wonderful helping me and my small business with fraudulent charges that populated on our account. Very grateful for her assistance and getting me a new card quickly. She was an excellent communicator.

Heard about Relay from the internet

Heard about Relay from the internet. I have a New business startup so didn't know what to expect. Was extremely happy with the simplicity of the system. My only gripe is that I wish they had a POS system credit card readers. I do 99% of my business from cards and wish I didn't have to use a square or stripe. It does intergrate with those systems but I wish relay had there own.

Customer Service

Ron was very professional and resolved my concern

I had a critical correction as we are…

I had a critical correction as we are executing a major infrastructure partnership this week, and our partners require a name match for KYC/AML and ACH verification, and the fix was done within a minutes.