RentRedi (rentredi.com) has a 4.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Oliver was great. Fast and to the point. Thanks
Hi Dan, thank you so much for the 5-star review! We’re so happy to hear that Oliver was able to provide fast and efficient support. We’ll be sure to pass your appreciation along to him. Thanks for being part of the RentRedi community!
Great System for making everything easy. If I ever have an issue, I can go to the chat and they will work with you. Shout out to Dhemary for her communication and fast customer service to help trouble shoot. Along with the rest of the Rent Redi team for their fast work. 5 STARS!
Thank you, Rio! We’re so glad you’re having a great experience with RentRedi. We appreciate you taking the time to share this!
Argi did a great job helping me with my pre-application form. I wanted to double check it and Argi helped me get back into the pre-application to review. Thanks for your technical support and quick response.
Hi Julene, thank you so much for the 5-star review! We’re thrilled to hear that Argi was able to help you navigate the pre-application process quickly. We know how important it is to double-check those details, and we’re glad we could make it easy for you. Thanks for choosing RentRedi!
Oliver is always help and take his time to answer all of the questions that I have. He works hard to provide solutions.
Hi Jammieca, thank you so much for the 5-star review! We are glad to hear that Oliver has been such a help to you. He truly prides himself on being thorough and finding the right solutions for our customers. We'll be sure to pass your kind words along to him. Thanks for being part of the RentRedi community!
I had a newbie question and used the chat help feature. Oliver was very quick to assist and it was seemless
Hi Printess, thank you for sharing your experience! We’re so glad Oliver was able to make the process seamless and quick for you. No question is too small—we're always here to help you navigate the platform. We appreciate your support!
Hi Frank, we really appreciate the feedback! Our team works hard to stay expert on all things property management, so it’s great to know that knowledge was helpful to you. If you ever need anything else, we’re just a message away!
Friendly and knowledgeable customer service
Hi Kse Nya Kh, Thank you so much for the 5-star review! We are glad to hear that you found our customer service team to be both friendly and knowledgeable. We take great pride in supporting our customers, and your feedback means a lot to us. If you ever need anything else, remember that our 24/7 live chat support is the fastest way to get help. We also document all feedback to help shape our future product roadmap and ensure we keep improving for you!
Easy to use software with great resources for landlord and great customer service.
Thank you so much for the 5-star review! We’re glad to hear that you’re finding the software easy to use and that our resources and customer service have been helpful for your landlording journey. If you ever run into questions as you explore those resources, the fastest way to get a quick answer is through our 24/7 live chat support. We also make sure to document all user feedback for our product roadmap to ensure we’re building the features you need most!
WARNING: RentRedi's CEO is their payment processor, not a human being. Here's my story and why I'm saying this: I have been a short term rental property manager of 16 properties for 11 years. I have also been a realtor for 4 years and an investor for 5 years. I just decided to make one of my STR's into a long term rental. I had heard good things about RentRedi, so I decided to use their platform. I created an account, uploaded the lease, all tenant information, and synced my bank on a Tuesday and I was hoping to collect rent that same day or the next day since it was the 2nd of the month. They told me it would take 1-3 business days to approve my bank for payments. They asked me to upload mortgage docs proving ownership, so I did so on Wednesday. On Thursday I got the same message, so I uploaded the docs again. By Friday, 4 business days later, my bank account still wasn't approved and I still couldn't collect rent. If I had to wait until Monday then I would be behind on my mortgage payment, so I decided to cancel the rent payment and have my tenant pay me directly this month until RentRedi could get its act together. Instead, they banned me from the system forever. I explained to them what happened, but they said no matter what I said it didn't matter. They said their payment processor made the decision, they have no way of knowing why it made that decision, and they have no power to override their system's decision. So the ultimate decision maker for RentRedi is their payment processor, not a human being. Thus, I cannot and will not trust this business to be a platform for my rental portfolio. A company that is not able to override their own system after understanding the full human circumstance is not a company I respect or want to do business with. Humans always trump AI and processing systems.
Thanks for sharing your experience — especially given your background managing properties and investing. We understand how frustrating it is to run into delays and then lose access to the account. What happened here relates to payment network compliance requirements during the bank approval process. When new accounts are set up to collect rent, verification checks are performed to confirm ownership and account details. In some cases, accounts may be restricted during review, and those decisions are made at the payment network level to protect against fraud and financial abuse. Because of how payment regulations work, platforms like RentRedi are required to follow those determinations rather than override them directly. However, our team can review the verification process, confirm documentation, and work with the payment partner when additional information is needed to help resolve approval issues. Situations like this are uncommon, but identity and banking verification is an important safeguard when handling rent payments. Our goal is always to protect both landlords and tenants while helping property owners collect rent reliably. We appreciate you taking the time to share the feedback.
Trying to send photos of a maintenance problem I did it three times and I got no response until finally one of the apartment managers told me it was taken!
Hi Kenneth, Thank you for bringing this to our attention, and we want to ensure your issues are resolved quickly. The fastest way to get immediate assistance and technical troubleshooting is through our 24/7 live chat support. Our team is available around the clock to help you upload those documents and ensure they are seen by the right people. We also document your experience for our product roadmap. Thank you so much for sharing your feedback, it helps us improve our platform for everyone!
Hi Brian, thanks for the 5-star rating! We pride ourselves on providing a fast and friendly experience. Don't forget that our 24/7 live chat support is always available whenever you need us!
It charges a lot when you have a confidence fee
Thanks for sharing this feedback, it sounds like you're referring to the convenience fee during payment. To clarify, tenants have multiple payment options in RentRedi. When paying rent through a bank (ACH) transfer, the convenience fee is $1. Tenants can also choose to pay by card (if available), which carries a higher convenience fee. The payment method and associated convenience fee are shown before the payment is submitted, so you can select the option that works best. If you’d like help reviewing the charge or switching your payment method to the $1 bank option, our team can walk through it with you. The fastest way to get help is through our 24/7 live in-app chat. Our support team can typically review questions quickly and provide immediate guidance. Convenience fees are standard with digital payments, but we aim to keep costs clear and give tenants flexible ways to pay rent. We appreciate you raising the concern. Feedback like this helps ensure everyone understands their payment options clearly.
I like the reminders I get when rent is due just incase I get busy or just forget what day it is.
Hi Misty, we really appreciate your feedback! It's great to hear that the rent reminders are helpful for your busy schedule. Should you ever need assistance, our 24/7 live chat support team is always here to help.
Hi Beverly, thank you so much for the 5-star review! We are thrilled to hear you're finding the app easy to navigate. Please remember that our 24/7 live chat support is always available if you ever have any questions!
So far so good!!! Great on maintenance. Tries to maintain a safe environment. I have no complaints.
Hi Sherry, thank you for the wonderful feedback! We’re grateful to hear you’re having a great experience with our maintenance tools and that you feel secure with RentRedi. We appreciate you being part of the RentRedi community!
Ease of use.
Hi Thomas, thanks for the 5-star rating! We’re so glad to hear that you’re finding the platform easy to use. That’s exactly what we aim for!
Hi Robert, thank you for the kind words! We're so glad we could provide the efficient help you needed. Our 24/7 live chat support is always available to ensure you continue to have a great experience.
Hi Danielle, thanks for the 5-star review! We’re so glad we could be helpful. Have a great day!
Always a simple process done very efficiently. Thank you!
Hi Susan, thank you so much for the kind words! We’re happy to hear we can help make your processes simple and efficient. We appreciate your support!
Thanks for the review, Barbara! We’re happy to hear that your setup was smooth and that the app is working well for you. Let us know if you ever need anything!
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