RentRedi

Hi, thank you for walking us through what happened here. We want to clarify a couple of things about how RentRedi works, since it sounds like there's been some confusion about the billing model. When setting up a landlord subscription, there's a payment screen that shows the plan selected, the payment details entered, and the exact amount to be charged before anything goes through, so nothing is billed without that being visible upfront. Tenants always pay RentRedi directly for their own credit and background checks. In order to use tenant screening, landlords have a subscription and this also covers full access to the platform, not just screening. This is more cost effective if you're sending out multiple applications or screening several interested renters over time. You can store all applications and screening reports in one place in order to determine the best renter for your unit. RentRedi's platform will likely have updated, depending on your last use of the product. We make very meaningful updates to our platform and product that have been shaped directly by feedback from landlords like you, so we're always working to make the experience better, not more complicated. Our 24/7 live chat support team can pull up your account, walk through exactly what you were charged for, and help with anything on the site you found difficult to use going forward. We hope that clears things up, and we are more than happy to help!

Thank you for the 5-star review! We appreciate the shoutout for Lewis, and our entire 24/7 chat team works to be just as responsive whenever landlords need help managing their properties on RentRedi! Thank you for being part of the RentRedi community!

Thank you for the 5-star review! We're glad RentRedi has been easy to use, and that our support team made things even smoother along the way. Making rent, maintenance, and everyday rental experiences simple is exactly what we aim for, and we're glad that came through in your experience. Thank you for choosing RentRedi!

Thank you for sharing this feedback, and we're sorry to hear the experience felt this frustrating. We want every landlord to feel supported, so this isn't what we want you walking away with. We want to clarify that RentRedi gives landlords built-in application templates ready to use right away, along with the option to customize those templates or build your own from scratch. It's meant to be flexible either way, so if that wasn't clear when you were setting things up, our team is happy to walk through it with you. We also want to be direct: we pride ourselves on providing top-notch customer service, and we would never intentionally delay anything for our customers. If something felt off with the timing on your end, we'd like to understand exactly what happened. If you haven't already, please reach out through our 24/7 live chat so we can look into your specific account and the refund timing you mentioned. We'd like to understand exactly what happened there. Thank you again for taking the time to share your experience and letting us have the chance to rectify any outstanding questions or concerns.

We appreciate the 5 stars! It's great to hear you're finding the app easy to navigate. Keeping things simple and intuitive is something we prioritize, so this means a lot. Thank you for being part of the RentRedi community!

Thank you for the 4-star review! We're glad RentRedi has made managing your rental payments easy overall. We hear you on the checking account issue. It sounds like something may not be set up or working as intended, since RentRedi does offer ACH/bank payments as an option alongside debit and credit card. Please reach out to our 24/7 live chat support team (available online or mobile) so we can take a closer look at your account and get that sorted out. We appreciate you using RentRedi, and if support gets that resolved, we'd love for you to update your review to reflect it. Thank you again for the feedback!

Thank you for the 5-star review! Hearing that you've never run into issues is exactly what we hope for. We built RentRedi to make things as smooth as possible, and it's great to know that's been your experience. We appreciate you taking the time to share this!

Hi Angie! Thank you so much for the 5-star review. We're thrilled to hear that RentRedi is doing exactly what it's supposed to do, making rent payments easy and stress-free for you. We appreciate you taking the time to share your experience!

Hi Glenda, thank you for the wonderful feedback! 'Easy' is exactly what we strive for, so we're glad to hear you're loving the rent payment process through RentRedi. Thanks for using RentRedi!

Kathleen, thank you for your review! It is wonderful to hear that you find the platform so easy to use on a monthly basis. We designed RentRedi to be intuitive so landlords can quickly manage their properties and save valuable time. Our ongoing goal is to provide a seamless experience that supports you from setup through long-term portfolio growth. Thank you for being a RentRedi customer.

Hi Brian, Thank you for sharing how RentRedi has improved your property management systems! It is great to hear that our maintenance request and rent collection tools have successfully put an end to those late-night texts. We built our platform specifically to help landlords save time and stay organized, so knowing you no longer have to manually track down rent payments is exactly the outcome we hope for. We are continually investing in product improvements to create a better experience for landlords and tenants alike. Thank you for being a RentRedi customer.

Hi Shawn, thank you for sharing your experience with us. It is great to hear that Lewis was able to provide the knowledgeable support you needed. We prioritize having a 24/7 live support team because we know how important it is for landlords and tenants to get clear answers quickly for the best rental experience. Thank you for using RentRedi!

Thank you for your 5-star review! We're glad to hear you've had a positive experience with RentRedi. Our goal is to help landlords and tenants stay organized, save time, and manage everything from payments to maintenance in one place. Thank you for using RentRedi!

Thank you for sharing your feedback. We understand how frustrating it is when you need help and don't get the level of support you're expecting. It sounds like your experience came down to delays or challenges getting the technical assistance you needed. Our team is committed to providing responsive support, and we offer 24/7 live chat so issues can be addressed as quickly as possible. Please reach out through live chat so we can take a closer look and help move things forward. If we're able to resolve the issue, we'd appreciate you considering an update to your review. Thank you.

Thank you for sharing your experience. We understand how confusing and frustrating it can be to see your rent marked as paid in the app while continuing to receive unpaid rent notifications. Based on what you've described, it sounds like your payment was successfully processed, but the reminder emails may not have updated correctly. We want renters to be able to trust that their payment status is accurately reflected and communicated. Please reach out to our 24/7 live chat support team again so we can take a closer look at your account and investigate what's causing the notifications. We'll work to get this resolved as quickly as possible. If we're able to address the issue, we hope you'll consider updating your review. Thank you for your feedback.

Hi Dina, thank you so much for your 5-star review! We appreciate it!

Hi Dina, thank you so much for your 5-star review! We appreciate it!