Terrible company, stay away
Terrible company, I've ordered a display case on dec 7, arrived broken dec 23, now it's jan 26 and I'm still waiting for my money back, stay away from this shady company
About RestaurantSupply.com
Data updated- Website
- restaurantsupply.com
- Category
- Restaurants & Bars
- Location
- United States · Wethersfield
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 13% (2/15)
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Is RestaurantSupply.com legit?
RestaurantSupply.com (restaurantsupply.com) has a 4.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. Opinions are polarized: 76% rate it 4 stars or higher while 25% give 1 star; The business has replied to 13% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Amazing customer service even after I…
Amazing customer service even after I ordered the wrong thing then replaced it with the wrong thing they helped me get the right thing with no issue or hassle even started the refund process for the difference I paid for the wrong item I picked.
The best customer service I've…
The best customer service I've experienced in a long time. I'd leave myself a note to contact them and before I had the chance, they reached out to me. This happened throughout the return process. Very proactive. Both the initial delivery, the return pickup and the second delivery arrived prior to the scheduled date. I highly recommend Restaurant Supply. This is my first review. I normally dont write reviews but the service was so good I felt compelled to write one.
Customer service was terrific
Customer service was terrific. Thanks to Menard and team. 5 stars all the way!!
They claim to have 90 day returns...
They claim to have 90 day returns. When you click the link on their website to the return policy, you get a 504 error so who knows. Between the sales rep and their finance co, they ordered and shipped the wrong equipment. We refused delivery because it was not what we ordered. Company has yet to return the money to the finance company. Several attempts to contact them to rectify the situation have gone unanswered.
Reply from RestaurantSupply.com2025-11-26
We’re sorry to hear about your experience, but after checking our records, we’re unable to find any order or account under your name. We take feedback seriously and would like to look into this further to ensure we address any real concerns. Could you please contact us directly at [email protected] or (855) 838-1010 with more details (such as an order number or date of purchase)?
Support staff is very helpful
Support staff is very helpful. They tried to find what I needed and kept me updates on status.
Order 2 high chairs for my restaurant…
Order 2 high chairs for my restaurant and took over a month to get delivered. The order never came but they sent an email as if it was delivered I tried cancelling the order after the expected date passed and they first said they couldn’t until de item arrives. Now after a month I called again and they will refunded but it will take another 3 weeks to get my money back. Very bad experience with them. Not ordering anything again from them!
Reply from RestaurantSupply.com2025-10-31
Hey Litzy, your order was refunded today — you should see the funds back in your account within 3–4 business days. The delivery issue occurred because the address provided was incomplete, and UPS wasn’t able to locate the destination. We’re very sorry for the inconvenience and appreciate your understanding.
Professionalism top notch they deliver…
Professionalism top notch they deliver what is promised
Quick response to my inquiry and…
Quick response to my inquiry and questions.
Very trust worthy & great customer service !
Very trust worthy site to shop at. Great customer service !
Had to return an order not yet filled…
Had to return an order not yet filled due to change of plans and Silver on chat was very efficient and helpful. I had tried several times to call in but the wait was extremely long. Silver took care of it immediately on chat - terrific.
Great Co Customer Service
I ordered an ice bin for my church. I was unavailable when the item was delivered. When I got home I began to inspect the package as it was wrapped with plastic and found multiple dents. The manufacturer and the carrier were not very helpful however Joseph with customer service (Restaurant Supply Co.) went above and beyond to rectify the issue. I was impressed with their customer service dept. I would definitely purchase from this company again.
I had an issue of an incorrect address…
I had an issue of an incorrect address and they responded immediately and very timely with personalized communication, solved my issue for even a small order. Shows they are committed to customer experience. Great service. Hope they keep it up
Worst customer service ever
Worst customer service ever. Charged me restocking fees even it is not my fault. I will file an complaint to BBB.
Placed an order online
Placed an order online, items came broken and customer service blamed it on us. charging us restocking fees also almost 40%. That is a crazy way to do the business. I am going to complaint to the BBB. These people are rude and not helping at all.
Needed to change shipping address
Needed to change shipping address. Very easy. Phones were busy but was able to use the chat feature which was very helpful. Restaurant Supply has it figured out. Very professional.
The worst experience ever
The worst experience ever!ordered a product a month ago and still nothing no updates at all. Now customers says everything tastes bad without this product. Last week a representative who lied it will arrive in 2 days another week passed still nothing. Called customers service today again, useless and couldn’t help at all.
I had a good experience with Menard
I had a good experience with Menard. He was very helpful and was able to resolve my issue.
Quick response
Once the representative got on the chat, they were able to provide me the information I needed very quickly. Which I appreciated so I could move forward.
Very good prices and service
Very good prices and service - quality products that have arrived on time and performed as or better than expected on both my orders