RestaurantSupply.com

Love how they handle my orders

Love how they handle my orders, please keep working great!

Very pleasant people to work with and…

Very pleasant people to work with and made sure my issue got resolved quickly will definitely keep doing business with them

Very responsive!

Menard went beyond what was asked of…

Menard went beyond what was asked of him, rarely experienced this type of customer service. Thank you, Menard.

They got right back to me when I…

They got right back to me when I realized I accidentally ordered 2 of n item! It was a weekend even! I was very happily surprised that they changed the order nd refunded my money in one day! I highly recommend buying from this company! I know I will be back! Thank you for great friendly customer service, It’s not easy to find.. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Fast Ordering Process

Fast Ordering Process. Easy To Use. Good Prices.

Ordered menu covers

Ordered menu covers Shipping said fedex. Tracking link went to fedex page and showed invalid. Finally figured the format of the tracking no was UPS. Never got any email update that the package was delivered. Had sent it to a location that I visit once a week and hence never knew that it was delivered until I got there and saw it. Else I could have had someone pick it up sooner. Some menu covers had the stitching coming off I called and waited. Did not opt for a call back. Then the system just transferred to vmail. I left a message and nobody called back. Also note that they don't even have an email address to communicate with hence I am leaving this review.

They sent the wrong parts and are…

They sent the wrong parts and are making me pay for return shipping. I will never order from them again.

Quick response by the Chat Associate

Quick response by the Chat Associate. Helped me find the particular product that I was looking for.

Communication TERRIBLE, bad website, huge delays

I ordered 3 cases of a small item. The whole way through the ordering process it highlighted at 2-3 days shipping. Which is standard for an industry needing fast supply. I received no shipping updates or confirmation so a few days called them - it was coming straight from manufacturer so wouldn't be ready for seven weeks. I went back through the order process to see if this warning was anywhere - there was a line under the image that requires scrolling down to view from a laptop website view. I'd suggest removing the 2-3 days or putting it as a caveat at the shipping detail when purchasing. This is like website 101. When customer services email you - you cannot email back to this email (also crazy) I then emailed the general sales email to say 7 weeks was unacceptable and could there be a partial shipping if they had a smaller number in stock - you know, normal problem solving. No reply. I called AGAIN, explained the situation AGAIN. The woman was helpful this time, she said she could do partial shipping - they would send one box now and 2 later, would email me details. Didn't email a thing. What did I get today - the shipping update 7 weeks later of the full order. This company suggests it has 'excellent customer service' - I couldn't disagree more. I would expect so much simpler and effective communication for a US based company. Honestly would never use again, ever.

I made an error in the type of machine…

I made an error in the type of machine I purchased and was able to cancel and reorder the correct unit with very little hassle. In fact one phone call.

Good and polite help line

Good and polite help line. Ordered from them twice. Quick shipping.

What a mess this company is

What a mess this company is. Very unorganized. My order was so simple and it got messed up. Was only supposed to be charged 56.00 got charged 230! Called to fix end up just cancelling order while speaking with them. Will never buy anything from them again

Don’t waste your time with this company

Just had THE WORST experience with restaurantsupply.com. After over a week of trying to purchase a commercial ice maker for my pizzeria from this companies website, it wouldn’t allow me to enter any kind of purchase information. I sent them an email telling of my issue. They responded telling me to delete my cookies and try again. If that doesn’t work try using a different browser. If that doesn’t work try a different device. Well, I tried all that and still couldn’t complete the purchase. So I emailed them back saying this. They (salesman) responded telling me to call him directly with his extension number. I did and was immediately disconnected. I tried again this morning with the same outcome. So I call the main number and spoke with a sales rep that could barely speak English telling me it was my banks fault that THEIR website was not working. I told her to transfer me to the salesman I had been in email contact with. After being connected with “Joseph”, he had no idea who I was or the difficulties I’d been having. So I walked him through our entire engagement only to find out THEY DONT SHIP TO ALASKA! I asked why the website didn’t say so when I entered my shipping address and his reply was “well, it should have.” I was beyond pissed! He asked if I’d like to be transferred to another salesman for a “special quote” to ship it to me. I told him no and thanked him for wasting a weeks worth of my time. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Quick responses

Quick responses. Informative!

Good customer service.

I ordered 8 mini pizza pans. They were not what I could use so I asked to send them back. They were very kind in allowing me to return them.

Sent damaged under counter cooler sent…

Sent damaged under counter cooler sent it back took weeks get another they keep telling me lies say they ship it took a month finally get another it was damaged to had take it cause didn't want wait month on a nother one or trust them after all lies they want make it good keep blame ship company

Very pleased

Placed my order Tuesday. It shipped the next day and I received the order Thursday. Very pleased with price, quality and fast shipping.

Mislabeled / misleading

We ordered 6 frothing tins in 2 sizes. The small ones were not labeled properly and are smaller than advertised. The large ones were much bigger than expected. We attempted to return them UNUSED in their ORIGINAL PACKAGING and we're told we have to pay a significant restocking fee and return shipping fee. After the fees, we will recoup less than 50% of our cost. When I called, I was told if the items are dropped shipped when you order off the website, you have to pay a restocking fee and return shipping. And also in the return policy it states if you want to know an item has dropped shipped or not you have to call ahead before you order it. So basically if you want to avoid losing a significant amount of money in the event of a return, you have to call first to make sure items are not drop shipped before you place your order. Absolutely ridiculous return policy and completely unethical. Websites that use drop shipping are misleading you to believe that they have a warehouse when in essence they are just passing your order on to a third party. BUYER BEWARE!!

Correct items received in 4 days

I ordered 3 serving utensils, and the correct items were delivered in only 4 days (and that included a weekend). The shipping seemed a bit high at first; however, the cost of these items were so inexpensive that the 3 items with shipping, cost less than those same items on other websites with free shipping.